Pennington Choices Reviews 

123
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff, highlighting clear explanations, engaging presentations, and well-structured webinars that make complex topics easy to understand. People note that the training sessions provide practical insights and useful guidance, ensuring that attendees feel well-supported and fully informed throughout the process. Some reviewers were not happy with customer service, noting frustrating issues with missed appointments, unexpected delays, and poor communication from the team. Consumers also reported instances of unhelpful responses, generic replies instead of accountability, and occasional aggressive interactions with staff members during home visits.

What people talk about most

Staff

Clients share satisfaction with the staff, frequently highlighting the knowledgeable, friendly, and... See more

Service

Reviewers highlight positive aspects of service, noting that webinars are consistently informative,... See more

User experience

Users describe positive interactions with user experience, highlighting clear, concise, and jargon-free... See more

Customer service

Customers had ambiguous experiences with customer service, with some expressing appreciation for support and... See more

Response time

Consumers find response time to be ambiguous, with some reviewers noting that presenters engaged proactively... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a survey completed by Pennington Choices and I just wanted to say how impressed we were with Shakher Dass. Not only was the report really thorough, but he also took the time to speak wit... See more

Company replied

Rated 5 out of 5 stars

Lee Woods delivered the HHSRS training and really got our team to engage in the subject. The session was well structured highlighting the very important Awaab's Law, other attributes of the training w... See more

Company replied

Rated 5 out of 5 stars

Pennington Choices provided (as usual) a great, informed, educated webinar on Awaabs law. The room was full..1000 guest's..the slide show was clear and informed. I have done a few webinar's with... See more

Company replied

Rated 5 out of 5 stars

It was refreshingly honest about what was required. Very little in the way of jargon. Time was apportioned to address numerous questions. It gave a clear 'direction of travel' for whatever level of... See more

Company replied


Company details

  1. Chartered Surveyor
  2. Building Consultant

Written by the company

Pennington Choices was created in 2020 to provide services and outstanding customer experience to the social housing sector across the UK. We began our journey to help create safer environments for people and buildings. We have now worked with more than 800 public and private sector organisations across social housing, NHS, education, and rail and are continuing our growth journey. Our demonstrable track record and client loyalty prove we deliver on our promises, on time, and with quality. In 2024, we achieved the highest-ranking Gold accreditation in our first year taking part in the industry-wide recognised assessment, Investor in Customers. This award is based on feedback from both our clients and members of our team, highlighting our dedication to providing excellent customer service, experience, and expertise, as well as continued employee satisfaction.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

123 reviews

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No recent history of asking for reviews

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Replied to 80% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(123)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Informative

The webinar was very informative and ran smoothly. The content was engaging, relevant, and up to date, which made the session highly valuable

29 January 2026
Unprompted review
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Reply from Pennington Choices

Thanks for taking the time to leave us a review Ashleigh, we are really pleased to hear you got a lot out of it!

Rated 5 out of 5 stars

first time on a webinar

first time on a webinar, everyone was freindly and welcoming. experts were well presented and spoke in a language that is easily understood and no technical wording that couldn't be followed. well presented and information very useful for future use.

28 January 2026
Unprompted review
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Reply from Pennington Choices

Thanks Amie, we try to keep our communication jargon free and easy to understand. Glad you enjoyed the webinar, hope to see you on another one in the future!

Rated 5 out of 5 stars

very informative

28 January 2026
Unprompted review
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Reply from Pennington Choices

Thanks for the five star review! Hope to see you on another webinar in the future.

Rated 5 out of 5 stars

Highly recommended

Very good training support and network for topical issues and knowledge in consultancy work

28 January 2026
Unprompted review
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Reply from Pennington Choices

Glad to hear you found the session useful Olayinka. Hope to see you at another webinar in the future!

Rated 5 out of 5 stars

Excellent session

Excellent session - very informative. Penningtons have provided several sessions in 2025 all of which have been fantastic ! Highly recommended

11 December 2025
Unprompted review
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Reply from Pennington Choices

Thank you for the great feedback! We’re really pleased you found the sessions informative and helpful.

Rated 5 out of 5 stars

a must to have in your diary

great open discussion between the penningtins team. save enough time to addrerss questions . good up to date topics . great way of staying on top of issues and common theams . timed right. a must to have in your diary .

10 December 2025
Unprompted review
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Reply from Pennington Choices

We’re glad you enjoyed the open discussion and found the topics timely and useful. Great to hear the format and timing worked well for you.

Rated 5 out of 5 stars

Great sector Webinars!

Really useful webinars to provide sector changes in a digestible and informative format. I regularly share the Pennington Choices webinars with colleagues and refer to them at leadership meetings for strategic support! Keep up the great work, Thanks.

16 December 2025
Unprompted review
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Reply from Pennington Choices

Thank you for the kind words! We’re pleased to hear you find our webinars useful and easy to follow, and great to hear they’re being shared with colleagues and used in leadership discussions.

Rated 5 out of 5 stars

Booking was easy, great content, well delivered

Booking Pennington choices was easy, the course content was set at the perfect level for those in attendance. Everyone came away well informed and it was very useful to receive the content at the end of the course for recapping. The course was also well delivered.

4 December 2025
Unprompted review
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Reply from Pennington Choices

Thanks for the great feedback Derek, we're glad you enjoyed the training course.

Rated 5 out of 5 stars

Great information

Was able to ask questions relevant to what topics were being spoken about
Very interesting and informative on all areas very clear and concise information

10 December 2025
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Thanks Kyley for your feedback, we're glad you found the session useful.

Rated 5 out of 5 stars

Outstanding webinars that truly support housing professionals

I find the webinars provided by Pennington Choices to be exceptionally informative and highly professional. They make participation simple and accessible, even if you cannot attend the live session. Their communication is faultless—clear, timely, and always helpful. On occasions when I’ve had to miss a webinar at the last minute, they promptly send a recording link so you never miss out.
What really stands out is their passion for helping housing organisations deliver the best possible service. This commitment shines through in every representative. The practical insights shared have genuinely supported my role and improved processes.
I highly recommend Pennington Choices to anyone in the housing sector looking for quality training, expert guidance, and a team that truly cares about making a positive impact."

18 November 2025
Unprompted review
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Reply from Pennington Choices

Thank you Nikki for taking the time to write such a thoughtful review! We’re really pleased you find the webinars informative, accessible, and supportive of your role. It’s great to hear the insights have helped improve processes, and we truly appreciate the recommendation. Looking forward to seeing you at future webinars.

Rated 5 out of 5 stars

The speakers were knowledgeable and…

The speakers were knowledgeable and engaging. The conversation style really helped to deliver the message.

10 December 2025
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Thanks for your five star review Estelle, we're pleased to hear you found our webinar helpful.

Rated 4 out of 5 stars

it was very useful

it was very useful and covered a wide range of subjects both looking back and for the future

10 December 2025
Unprompted review
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Reply from Pennington Choices

Thanks for your review Mark, glad you enjoyed the webinar.

Rated 5 out of 5 stars

Building tech

everything explained well and kept me interested throughout.

13 November 2025
Unprompted review
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Reply from Pennington Choices

Thank you for your feedback Mark. We’re glad everything was clearly explained and kept you engaged throughout the session.

Rated 5 out of 5 stars

hhsrs

great course nice friendly tutor
easily understood

29 October 2025
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Thank you for your feedback Gary. We’re pleased you enjoyed our HHSRS Training Course and found the tutor friendly and the content easy to understand.

Rated 5 out of 5 stars

Lee Woods delivered the HHSRS training…

Lee Woods delivered the HHSRS training and really got our team to engage in the subject. The session was well structured highlighting the very important Awaab's Law, other attributes of the training was informative and relevant to our roles. What was beneficial was using real life scenarios and how we would apply HHSRS. Overall the training provided great value and left us feeling more confident and better equipped in the roles we carry out.

26 September 2025
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Lee is great at delivering these sessions, we are glad you found it useful. It’s great to hear the training left your team feeling more confident in their roles. Thanks for taking the time to leave feedback Fraya!

Rated 5 out of 5 stars

training was very informative

training was very informative, completed in a way that everyone can understand and will be helpful for the calls i will receive in the customer resolution centre .

25 September 2025
Unprompted review
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Reply from Pennington Choices

Thanks for your feedback Shakaeth. We’re pleased to hear that the training will be helpful in your role within the Customer Resolution Centre.

Rated 1 out of 5 stars

Absolutely Disgusting how many times…

Absolutely Disgusting how many times they rescheduled or cancelled been messed around for over six weeks and keep doing this to me what a joke of a company Apple Watch child has been left without a bedroom for over six weeks. We still don’t know if it’s safe or not.

4 September 2025
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Hi Samantha, we’re really sorry to hear about your experience. This isn’t the service we want to provide, and to understand what has happened we need to look into the details. Please could you email us at asktheexperts@pennington.org.uk so we can look into this urgently and help resolve this for you. Please include your name, address, contact number, the type of survey you are waiting for, and your housing provider's name. Just so you’re aware, our business hours are Monday to Friday, so if you email us over the weekend, you’ll receive a response at the start of the following week. Thank you, Pennington Choices

Rated 5 out of 5 stars

All Good

Very knowledgeable presenter and very interesting course. Would highly recommenced this course.

20 August 2025
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Thank you for the positive feedback Neil! It's great to know you found the course interesting and would recommend it to others. Should you need any further support then you know where we are.

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