Pearson VUE Reviews 

PROCTOR APPROVED MY HEADPHONES THEN DIFFERENT PROCTOR REVOKED MY EXAM

I am a Cisco TAC Engineer. On March 29, 2026, I was taking my
Cisco 300-415 exam online through OnVUE. After the exam started,
there was loud construction noise from my neighbors. I messaged
the proctor through the session chat and asked if I could use
headphones. The proctor APPROVED my request.

A DIFFERENT proctor then revoked my exam on the FIRST question,
saying headphones were not allowed — even though the first
proctor approved them in the chat.

Pearson VUE then:
- Labeled it "Candidate error or misconduct"
- Gave me a "Fail" (I only answered 1 question — 0% in 5/6 sections)
- Closed my case TWICE without reviewing the session chat logs
- Refused to look at their own evidence

I contacted them 8 times through chat, sent multiple emails,
and escalated to Cisco directly. ALL I asked was for them to
review the session chat logs where the proctor approved my
headphones. They refused.

I had passed CCNP ENCOR the day before. Now I have a "misconduct"
label for following their own proctor's instructions. This has
affected my health and career.

Case #36568492. Avoid OnVUE online proctoring if possible —
go to a test center instead.

I am writing to express my deep dissatisfaction with Pearson VUE’s support regarding my PTE Academic exam scheduling. Due to medical issues, which were duly proven by a medical certificate submitted on March 24th, 2026, the institution accepted my request and provided a voucher code for rescheduling. However, the code provided is returning an error and appears as invalid in the online booking system.
I have been in daily contact with support via phone, email, and forms since last Friday, yet I only receive generic two-business-day deadlines that expire without any resolution. I must emphasize that my situation is extremely urgent, as I have strict deadlines for visa documentation and international course enrollment. I need an immediate solution, as I must schedule the exam this week to avoid missing my international deadlines.

This technical failure with the voucher, combined with the support delay, is jeopardizing my entire international plan and the financial investments I have made. Therefore, I demand that Pearson provides a new valid voucher immediately or issues a full refund of the amount paid. My priority is a functional solution to ensure I do not miss my immigration and academic deadlines.

Registration ID: 530616745
Name: Rafael Bichir Gomes de Lima Lourenço

I had a very frustrating experience with Pearson VUE’s online proctoring service. I was denied the ability to take my exam because I was using a TV as my only display, even though there were no other monitors or electronics around. I reviewed the technical requirements multiple times beforehand and did not see any clear rule stating that a TV cannot be used as a single monitor.

Because of that, I paid for an online proctored exam, set aside my time, prepared my space, and was still rejected over a rule that was either unclear or not properly disclosed. If this setup is not allowed, that needs to be stated plainly before people spend money and time scheduling an exam.

What made the experience worse was the proctor’s behavior. When I asked what specific rule prohibited my setup, I got no real answer. The proctor then disconnected without explaining anything or even ending the conversation professionally.

Overall, the experience felt disorganized, poorly communicated, and disrespectful of my time. I would strongly caution others to verify every detail of their setup in advance, because the written requirements did not match how they were enforced in my case.

Test centres are fine and well run, the rest of the service is appalling, however they have a monopoly and the test I sat was mandatory, so I suspect that they don't care. This is definitely the impression they give. Failed to post my test results, so I rang them using the number on their website. After five minutes of automated waffle I was redirected to a phone number that hasn't been in use for almost four years.

I paid some legit looking company online called 'Construction Certification.co.uk to book me a CITB test- the government authorised accreditation to work in the building industry. I wanted the next day as advertised and i selected the date and time accordingly. I then had an email several hours later from Pearson (which is a US based co with a terrible repuation) saying i'd been booked on a course at a different time next week, but the scam is that there is no way of contacting them. So you lose your money. You cant just hand out random dates and times when the website suggests you are choosing your date and time and then make it impossible to actually change it. This is in effect a scam and the CITB should be shutting it down.

This platform is the worst I have ever experienced, and there is no customer service what so ever. They just take your money, please beaware!

AVOID TAKING EXAMS ONLINE, DO IT IN TEST CENTRE.
Awful company, unable to take the exam I had booked as their shoddy software believes I'm using a VM. Taken multiple exams over 4 years without an issue, from home, and now their latest updates thinks that suddenly two devices are using VMs (one a brand new laptop taken out of the box).
Then, because of their softwares incompetence, they refuse to refund the exam because of my "technical requirements". It's not people being hyperbolic, the company is trash, avoid at all costs.

rescheduled, but their system messed it up, and no new try/refund, what a waste.

If there was a 0 star I'd use it, the BIGGEST waste of time ever. This app has so many issues it crazy and ive never seen anything like it, i have tried 3 times to sit the exam and I give up. I have asked for a refund. Microsoft need to do better!!!!

I took the PMP exam Proctored online with Pearson VUE on March 13, 2026. 2/3 of the way through the exam, it froze. I clicked the button for the Proctor, got a message that the Proctor was alerted but a Proctor never responded. After a half hour of being recorded, afraid to do anything that would disqualify my test, I picked up my cell phone, found their website and chat and let them know I had been waiting for a half hour for a Proctor.

Title: No flexibility even with proof

Missed my CITB test by 7 minutes because the bus I was on had a puncture and was taken out of service. TfL confirmed the incident in writing.

Despite providing proof that the delay was completely outside my control, CITB refused to help or reschedule the test.

Very poor customer support and no flexibility at all.

Their customer service is the worst.
Due to their incompetence, language gap & delayed answers, I had to miss an exam as they were too lazy to find a test center.
I do not recommend. If you can, find another way.

Worst platform ever. Failed twice because of bullshit reasons

What the hell is this Pearson VUE system? Completely unacceptable experience.
The software never allowed me to launch my exam. It kept asking me to close a process called “ServiceHost”, even though it was already closed multiple times.

I tried everything repeatedly, but the exam window never opened. Because of this technical failure from Pearson VUE, I completely lost my exam attempt — and today was the last date.

This is extremely frustrating after preparing for the certification. A testing platform should be reliable, especially when candidates are paying and preparing for months. Very disappointing experience.

While getting assistance from staff outside the testing facility was a struggle, overall, the experience was fairly simple and easy. The testing facility staff was very professional, knowledgeable and things ran smoothly.

I had to write an exam online and from the start the interpretation of policies were questioned. Vikash couldn't speak English clearly, nor properly. His definition of "out of arms reach" means not in the room. Apparently my arms can grab items over 4 meters away without moving.

Their policies as stated contradicts what their employees (for their sake I hope they are contractors instead) enforce. They fail to provide even the first criteria of English speaking personnel in an English exam!

After this incident I logged a complaint which was swiftly ignored and waved from the hand. This isn't the type of company you want to deal with.

Avoid them as far as possible, and if you really can't, establish your own company to do their work. It will be easier and less frustrating than dealing with them!

Avoid them as if the plague!

Rescheduled my exam but the request didnt go through due to some hostile design choices for the site. Make sure you click through to the next page if you need to reschedule. They would help remedy this

Proctor was rude when I didn't realize chat box was in corner of screen. Hence, I did not notice until call. Proctor complained they told me twice before calling me, yet how was I supposed to know if I was unable to see chatbox. I suggest that Pearsons adds a notification message or something, instead of the immediate lashback and attitude I recieved for accidentally leaning to close for a moment while reviewing my answers. Would have preferred a nicer warning... They also started telling me I can enlarge the text last minute, which should honestly be told before hand, instead of wasting my exam time.

The saff working at this center in Edinburgh Union street Named Austin and Norma, should be investigated, they are extremely rude, showed no professionalism, and very disrespectful in the way they spoke and act with people. I couldn’t believe I faced this in UK, and I felt discriminated especially from Austin, he looked Angry and just tried to teach me a lesson because I was 2 minutes late, and mind you I waited in a queue and 2 ladies in front of me had the same appointment time as me, he let them in and turn around to me angrily that I won’t take the test, I lost my £160 , I asked him why did you let the 2 ladies in , because there appointment was 1:30pm same as me and they went in after their scheduled time, he couldn’t give me an answer and started stuttering. Norma was so rude and tried to justify her rude behavior and remarks. This is the most pathetic thing I’ve ever seen and been through. They should be investigated, as I was clearly discriminated against. Terrible experience

Can't speak English. Very low IQ proctor. Customer service is insanely unreliable and lacks basic common sense.