Pearson VUE Reviews 

Very difficult and disorganised customer service

I could give Zero Stars I would. Two of my technical people ran into Pearson's tech issues and couldn't get the exams finished with their vouchers. After emailing back n forth with an entirely unhelpful email desk, finally went on FB to send them a dm. Response was here's the link to call us, with no phone number. After 2 months I have failed to recover the costs of the vouchers. I will be calling the credit card company to dispute the charges.

I performed a test a few days before my exam and even just before the exam and everything was fine, I was able to speak to my proctor who asked me to show her all the space around me through my web cam. Then, once she was satisfied she told me to wait while she was releasing my exam: after waiting 2-3 minutes I asked her if there were any issues, since nothing was happening and she told me "let me check", then suddenly PearsonVue crashed and I lost my connection. After trying to restart, it said that my access code was no longer valid. The customer service was not able to do nothing then opening a ticket and the reply to this ticket (a few days later) was that from their logs I was not able to accept NDA. That is impossible since I accepted everything, and since my proctor had verified that everything was fine from my side and she was releasing my exam to me.
That email was a "do not reply to this message", so there is no way to replicate.
So, loose your money and do not complain, please

After doing all the app installations and pre-checks, I was ready for my test.

Device set up, testing space set up, everything ready.

On the day during check in, the app re-did the equipment tests. The app detected tskmgr.exe as running!

Of all things, the app you’re supposed to use in troubleshooting AND an app that wasn’t even running.

The app could not detect further closures of Task Manager and prompted re-scheduling.

Case was escalated - support person was nice but very limited in what they could do.

The reviews are all true. The Pearson OnVue system provides a horrible experience and is unreliable.

Do not use it.

this is what happens when a bunch of ppl have the monopoly on being the trusted platform whee to pass the certifications exam, 1 star rating from many users, still they are the trusted platform to pass certifications exam, always failing at system test - video streaming check, tried every step but nothing worked, a waste of time, money and energy

This company is a borderline scam. I've been trying to cancel my test for 2.5 days. The site will not give you a contact number. EVERY link on the site simply sends you to a FAQ page- every link on that page sends you to the beginning of the FAQ page. Spent 1hour and 17 minutes on hold with a representative coming on every 3-5 minutes saying "we are next in line" Complete BS

Absolutely do not recommend. Wasted my time. I studied and crammed for weeks just for the technology to not work. Then customer service did nothing to assist me.

I think Pearson VUE legitimately might be a scam. Partner lost $100s attempting to take a certification test because od THEIR technical errors. All customer service numbers listed are either fake or take you in circles and the “help chat” claims to be a real person but is definitely nothing but bots. DO NOT USE THIS SERVICE if you don’t want to lose money.

GO IN PERSON do not trust the online exams, It was the worst experience I have ever had. I was on time, I took photos of my surroundings as requested and they told me the photos of my desktop were too dark, so I took them again with more light even opened all the windows and again they said they were still too dark all the sudden I got a popup that stated I would have to reschedule. So after going thru this twice. I wanted to go in person but their website would only give me the online option. I looked on their website to find a phone number and couldn't. so I search with Chatgpt and finally found one. The lady on the phone did not speak English well and I didn't want to offend her, but after the 4th time trying to understand her I had to ask for someone else. They put me on hold for 40 minutes they hung up on me. I called back and still got the run around.

If I could give a 0 score I would.
This site is a scam. Still waiting for money back for exam I never took.
Criminals

Terrible experience. On Vue is clunky and hit or miss, communicating in English is difficult and there is no customer support. I wouldn't use them again if I didn't have to. Test in person if you can. Their online testing is bad.

Pearsons vue liverpool and Oxford MLAT 24 Oct 2025. Brilliant experience, kind and helpful staff. Can't fault them

If I could give it one star I would. I logged in before my exam and waiting in a queue so long that it kicked me out before my exam and told me to reschedule. For someone with small children who had to hire sitters and prepare for this exam this is unacceptable. Over twenty minutes to check my id and photo to get logged into an exam and ultimately I was unable to write it.

Sat two other exams with this company and both times I didn't have speakers (who uses speakers in 2025) and they were happy to proceed and let me sit the exam. Yesterday no speakers, and the proctor closed the exam without even letting me talk to him. Customer service is absolutely useless. They will not give you the time of day or listen to what you are trying to tell them, and then my appeal email rejection says that my internet was not good enough, yet my issue was with not having speakers. I recommend people avoid this company when booking an exam.

This has been the most horrible experience I’ve ever had with a testing company — Pearson VUE is absolutely awful.
I took my exam at their testing center a week ago, and I STILL don’t have my results. My exam has two parts: the State and the National. I already passed the State portion earlier this year with PSI, so I only needed to retake the National portion.
Before scheduling, I even called Pearson VUE and was told to take just the National portion and stop after that. But when I showed up at the testing center, the staff acted like they had NEVER heard of anyone doing that before. The proctor had no idea how to close out my test and told me to “call Pearson VUE” for my results.
Now, my account says “delivery failed,” and Pearson VUE keeps giving me the same runaround — “We’re working on it,” “You’ll get an email soon.” It’s been seven days. Nothing. No results, no follow-up, no accountability!!!!
To make things worse, I can’t even reschedule because my account says I have an “open registration.” So I’m completely stuck while they figure out their own mess!!!!!
I’m now reaching out to my state commission to file a formal complaint and beg them to go back to PSI. Pearson VUE’s customer service is nonexistent, their communication is terrible, and their testing process is a disaster.
If I could give them negative 10 stars, I would. Absolutely unacceptable.

Scheduled an online exam. Passed the system test, but the OnVue app got stuck at "loading..." even after rebooting system and trying all sorts of suggestions mentioned online to fix it. When I finally was able to launch the app, it was 15 minutes after my scheduled time and I was not able to proceed.

I spent 45 minutes with the online Pearson VUE support, repeating questions over and over, which were just dodged. I was not provided with any assistance whatsoever. The representative, Doe, briefly filed a "case" but refused to send me a confirmation e-mail of the case. Moreover, the Doe declined to confirm in writing that she or he was unable to help me log in and take my exam.

Bad experience please don't trust this branch i booked myself my test i going before start my test 1 hours they sad some issues on my account they give me ref number and phone number they said i call and explain after i call and explain they said give me 2 day now i received email again booked your text they take my all money i contact my bank today i need back my mony fully refund.

Pearson VUE Croydon.

AVOID, please do your test elsewhere, I did my B1 test here but before any review let me tell you that yes, I passed first time in spite of the issues with this center.
Now, the staff was ok but there is no organization when it comes to queuing, when you arrive they tell you to have a seat but then no one call your name to be seen in a arriving order, I believe that they expect everyone to be polite but thats not the case, that is not the biggest issue but is still annoying.
The test room has the worst possible conditions, the headphones do not block the sound at all the cubicles do not block any noise with around 15 people all reading very similar texts at all given time when you need to concentrate and repeat what you listened on the headphones, I did point out to the chaperone about the distraction this was causing but the answer I got was that the distraction is part of the test. The room is too small for the amount of people and you have a similar experience to that of a call center the only difference is that here what you need to ear matters.
This method of testing needs to be assessed by the home office as this is not fit for purpose.
Please check other places for your exames and unlike me please read reviews before booking.
Hope this helps someone.

Stressful experience
Book test day one could get online test program running had to reschedule
Day two just managed to gef program working after uninstalling drop box 1 min before test started
Then dogs can into room 3 time and I wa. Kicked of the course and forced to pay £2- to try again. Scan rip off unprofessional

Please hire someone that can speak English clearly. It’s impossible to understand your current employees. It’s irresponsible to employ someone who cannot communicate with your customers.