The website was easy to navigate and the process was quick in moving through the steps to order. The next step is to see eye glass (every day and sunglass) clarity over the next year. The la... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve used Payne Glasses several times, and they never disappoint. Entering my prescription is always smooth and simple, and their selection of affordable frames is excellent. Ordering is quick and has... See more
Company replied
I cruised through your website compiling my order, adding my prescription and proceeded to the Cart for check-out. I went through the check out process and received an error message that there was a p... See more
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I am 78 years old and my experience with customer service was the best I have ever experienced anywhere. Krista, the optician, went over and beyond anything I was expecting. This was not my first pur... See more
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Company details
Written by the company
Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise. We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95. By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Our Services
Written by the company
- Prescription Eyeglasses & Sunglasses
- Prescription eyewear designed for real life, with every pair going through a rigorous quality control process before shipping to ensure optical clarity, comfort, and fit.
- Custom Lenses & Coatings
- The same industry-leading lenses you’d find at your doctor’s office, available across single vision, bifocal, and progressive options to support complex vision needs — often priced below typical insurance copays.
- Optician Support & Position-of-Wear Care
- Direct access to knowledgeable opticians before and after purchase, with dedicated support for progressive adaptation and position-of-wear adjustments, as well as assistance with remakes and returns when needed.
Warranty & Returns
Every order includes our Limited Warranty, designed to support a confident eyewear purchase decision.
If something isn't working as expected, we offer exchanges and returns within 30 days of delivery, with expert guidance to help determine the best next step. An optional Risk Free Warranty (U.S. only) is available for customers who want additional flexibility or extended coverage. Our support team is here to help guide next steps and ensure concerns are handled clearly and fairly, with your satisfaction as the priority.
Contact info
15241, Pittsburgh, United States
- 412-800-2020
- help@payneglasses.com
- www.payneglasses.com
Shop Prescription Glasses online
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Affordable glasses with most having the…
Affordable glasses with most having the ability to "try on". Nice variety of glasses to choose from.
20 June 2026
Reply from Payne Glasses LLC
Being able to try frames on virtually and explore a wide variety of styles makes choosing the right pair a little easier. Thank you for the kind words.
Broken frames not replaced.
Received glasses in July 2025 and frames broke on January 3, 2026. Frames broke (cracked) where leg attaches to frame. I emailed Payne regarding warranty and asked if a new frame only could be sent as lenses are fine. Well, I did not receive a new frame. I glued the broken pieces together which did not last. I finally ordered a new pair from another company that has excellent customer service.
3 January 2026
Unprompted review
Reply from Payne Glasses LLC
A frame failure is frustrating, especially when your lenses are still working well. We're unable to locate a record of a previous warranty request, but we'd like the opportunity to look into this further. If you still have the pair, please contact us at help@payneglasses.com with your order information and photos of the damage. If the frame is still available, we may be able to replace the frame and reuse your existing lenses. We'd appreciate the opportunity to review the situation and see how we can help.
fast friendly service
20 June 2026
Reply from Payne Glasses LLC
Fast, friendly support can make all the difference. Thank you for the kind words
second time ordering
this is my second time ordering, the ordering process is easy and the customer service is amazing! i’ll always come back to this site when i get a new prescription!
19 June 2026
Reply from Payne Glasses LLC
Coming back for a second pair and planning to return again when it's time for a new prescription is the kind of trust that means the most. We appreciate your continued support.
Easy ordering and delivery was right on…
Easy ordering and delivery was right on time. Prices are very reasonable.
30 May 2026
Reply from Payne Glasses LLC
Easy ordering, on-time delivery, and pricing that feels reasonable all matter together. Thank you for taking the time to leave a review.
Reply from Payne Glasses LLC
Coming back again and finding the same easy process and quick delivery is the kind of consistency that matters. Thank you for continuing to choose Payne
Reply from Payne Glasses LLC
Dependable support is something people remember. We appreciate your continued confidence in Payne.
Vvery affordable glasses and great quality
Very easy to order and the try on feature is so helpful price is very affordable Tjis is my second pair of glasses i’ve ordered
16 June 2026
Reply from Payne Glasses LLC
Coming back for a second pair and having the same easy experience is the kind of consistency that matters. We appreciate your continued support.
Would recommend
I'd give it a solid 4.5 if I could. Prices are great. Every pair I've ordered has been correct. Would definitely recommend
16 June 2026
Reply from Payne Glasses LLC
Seeing every pair arrive exactly as expected is what builds confidence over time. Thank you for your recommendation and for continuing to choose Payne.
Always the best pair of glasses for my…
Always the best pair of glasses for my Rx strength. They always fit perfectly too! Ya'll are Awesome!! Great price, excellent quality, the BEST!
15 June 2026
Reply from Payne Glasses LLC
Getting the right prescription strength and the same great fit time after time is the kind of consistency that matters. Thank you for your continued confidence in Payne.
I have tried so many companies for…
I have tried so many companies for glasses and didnt expect much more from this company, but wow! I was amazed at the attention to detail and the quality of the glasses. I’m an airline pilot with very exact needs and they delivered beyond my expectation! Great job to the team, i will be recommending you to other pilots
1 June 2026
Unprompted review
Reply from Payne Glasses LLC
Taking a chance on a new company and ending up impressed by the quality and attention to detail is always good to hear. We appreciate your recommendation and thank you for trusting Payne with your eyewear needs
Reply from Payne Glasses LLC
A simple ordering process, a helpful virtual try-on experience, and pricing that feels worthwhile all work together. Thank you for taking the time to leave a review.
I heard the Radio Dj on 96.1 Kiss FM…
I heard the Radio Dj on 96.1 Kiss FM (Mikey) talk about how easy it was, and it really was so simple and so much more inexpensive than what the eye doctor was charging, I got 2 pair with polycarbonate lenses for the price they wanted for 1 pair at the eye doctor.
13 June 2026
Reply from Payne Glasses LLC
Discovering Payne and finding the experience just as easy as promised is always good to hear. Getting two pairs for what one might have cost elsewhere is the kind of value that matters. We appreciate the kind words
Looking Good…
This is the second time ordering glasses thru Payne Glasses. Loved the first pair, even after a minor prescription error which was fixed so quickly and the glasses are prefect, fit & prescription! So this order, I ordered them with transitions in grey shades...looking forward to the same great fit!!!
11 June 2026
Reply from Payne Glasses LLC
Coming back for a second pair and seeing the same great results is the kind of consistency that matters. We're glad we could get things back on track quickly the first time, and we appreciate your continued trust in Payne.
It's a good thing this was my 9th time…
It's a good thing this was my 9th time buying glasses from this company, because if it was the first I'd not go back.
11 June 2026
Reply from Payne Glasses LLC
Thank you for being a long-time Payne customer.
We're sorry to hear that your most recent experience fell short of the standard you've come to expect from us.
We'd genuinely like to understand what happened so we can review it with our team and continue improving.
If you're willing, please reach out to us at help@payneglasses.com. We'd appreciate the opportunity to learn more and see if there's anything we can do to help.
Thank you again for your continued support over the years.
I wanted to let you know about a…
I wanted to let you know about a frustrating experience I had while trying to place an order for prescription sunglasses. I spent about 15 minutes trying to work through the ordering system, but I was unable to complete the order. Since I was having trouble, I called customer service hoping a representative could help me place the order.
Unfortunately, the representative was not helpful and was unable to assist me in completing the purchase. As a result, I gave up on ordering the prescription sunglasses and only ordered my other glasses.
I would appreciate it if you could review the issue with your ordering system and the customer service experience, as I expected more support when I called for assistance.
11 June 2026
Reply from Payne Glasses LLC
Thank you for taking the time to share your experience.
We're very sorry to hear about the difficulties you encountered while trying to order your prescription sunglasses and that the support you received did not meet your expectations.
We take feedback like this seriously. Our team is currently reviewing both the ordering experience and the interactions surrounding your attempt to place the order so we can better understand what happened and identify any opportunities for improvement.
A member of our management team will be reaching out to you directly via email shortly to gather additional details and see how we can best assist.
We truly appreciate your continued support and the opportunity to make this right.
I was please how things went ordering…
I was please how things went ordering my glasses .
10 June 2026
Reply from Payne Glasses LLC
A smooth ordering experience is exactly what we aim for. Thank you for taking the time to leave a review.
Very easy to input information.
10 June 2026
Reply from Payne Glasses LLC
Being able to enter your information easily makes the whole process more straightforward. We appreciate the kind words.
After your annual eye exam, go right to Payne with your prescription
I just ordered two pairs of glasses and these fit amazingly. My vision benefits start over in July, but my existing lenses were all scratched up so I really didn't want to spend too much on what might have been a temporary pair of glasses. These fit so well that I'm probably not even going to use my vision benefits this year cuz for a fraction of the price I got better glasses from Payne. I work for a hospital and have top tier benefits, so it's really impressive to me that I can get such a high quality product for so much cheaper. I didn't think the virtual try on tool would be as dead on accurate as it was, thinking the frames were going to be too big or too small. Very satisfied customer!
28 May 2026
Unprompted review
Reply from Payne Glasses LLC
When even someone with strong vision benefits chooses to come back because the value and quality are there, that says a lot. We're glad the virtual try-on helped everything come together. Thank you for the kind words.
I have not received my glasses yet but…
I have not received my glasses yet but my experience with ordering was fantastic!!Thank you for making it easy!
Maryann Guerin
8 June 2026
Reply from Payne Glasses LLC
A smooth ordering experience is a great way to start. Thank you for giving Payne a try, and we hope you love your new glasses when they arrive.
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