The website was easy to navigate and the process was quick in moving through the steps to order. The next step is to see eye glass (every day and sunglass) clarity over the next year. The la... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve used Payne Glasses several times, and they never disappoint. Entering my prescription is always smooth and simple, and their selection of affordable frames is excellent. Ordering is quick and has... See more
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I cruised through your website compiling my order, adding my prescription and proceeded to the Cart for check-out. I went through the check out process and received an error message that there was a p... See more
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I am 78 years old and my experience with customer service was the best I have ever experienced anywhere. Krista, the optician, went over and beyond anything I was expecting. This was not my first pur... See more
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Company details
Written by the company
Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise. We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95. By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Our Services
Written by the company
- Prescription Eyeglasses & Sunglasses
- Prescription eyewear designed for real life, with every pair going through a rigorous quality control process before shipping to ensure optical clarity, comfort, and fit.
- Custom Lenses & Coatings
- The same industry-leading lenses you’d find at your doctor’s office, available across single vision, bifocal, and progressive options to support complex vision needs — often priced below typical insurance copays.
- Optician Support & Position-of-Wear Care
- Direct access to knowledgeable opticians before and after purchase, with dedicated support for progressive adaptation and position-of-wear adjustments, as well as assistance with remakes and returns when needed.
Warranty & Returns
Every order includes our Limited Warranty, designed to support a confident eyewear purchase decision.
If something isn't working as expected, we offer exchanges and returns within 30 days of delivery, with expert guidance to help determine the best next step. An optional Risk Free Warranty (U.S. only) is available for customers who want additional flexibility or extended coverage. Our support team is here to help guide next steps and ensure concerns are handled clearly and fairly, with your satisfaction as the priority.
Contact info
15241, Pittsburgh, United States
- 412-800-2020
- help@payneglasses.com
- www.payneglasses.com
Shop Prescription Glasses online
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Very easy to input information.
10 June 2026
Reply from Payne Glasses LLC
Being able to enter your information easily makes the whole process more straightforward. We appreciate the kind words.
After your annual eye exam, go right to Payne with your prescription
I just ordered two pairs of glasses and these fit amazingly. My vision benefits start over in July, but my existing lenses were all scratched up so I really didn't want to spend too much on what might have been a temporary pair of glasses. These fit so well that I'm probably not even going to use my vision benefits this year cuz for a fraction of the price I got better glasses from Payne. I work for a hospital and have top tier benefits, so it's really impressive to me that I can get such a high quality product for so much cheaper. I didn't think the virtual try on tool would be as dead on accurate as it was, thinking the frames were going to be too big or too small. Very satisfied customer!
28 May 2026
Unprompted review
Reply from Payne Glasses LLC
When even someone with strong vision benefits chooses to come back because the value and quality are there, that says a lot. We're glad the virtual try-on helped everything come together. Thank you for the kind words.
I have not received my glasses yet but…
I have not received my glasses yet but my experience with ordering was fantastic!!Thank you for making it easy!
Maryann Guerin
8 June 2026
Reply from Payne Glasses LLC
A smooth ordering experience is a great way to start. Thank you for giving Payne a try, and we hope you love your new glasses when they arrive.
Scam company
Scam company that will make your glasses wrong then refuses to refund the money back for the warranty on them when you return the glasses and have nothing to have a warranty on anymore.No "multiple return options were provided nor was any warranty used and all major retail companies refund back unused warranty funds.The only return option was to return and get cheated out of money apparently.
10 June 2026
Unprompted review
Reply from Payne Glasses LLC
We're sorry to hear you were disappointed with your experience.
While we understand your frustration, the optional Risk-Free Warranty is a separate service plan governed by its own terms and conditions and is not refundable once coverage has been provided.
We understand that not every frame or lens design works for every wearer, which is why we offer returns, remakes, and exchanges to help customers find a solution that works for them. In your case, multiple return and remake options were provided throughout the process.
While we're disappointed we weren't able to find a solution that met your needs, we do wish you the very best moving forward.
I ordered from Payne since day one…
I ordered from Payne since day one Payne takes excellent care of my glasses no matter what and I trust that Payne would see my order through till it gets here to my door step!! So I been spreading the word about Payne to everyone I see or hear from because Payne is my eyeglass shop!!!
9 June 2026
Reply from Payne Glasses LLC
Ordering with Payne since the beginning and continuing to trust us order after order is the kind of consistency that means the most. We truly appreciate your loyalty and all the recommendations you've shared over the years.
Very intuitive and easy to use
8 June 2026
Reply from Payne Glasses LLC
A straightforward, intuitive experience makes finding the right pair that much easier. Thank you for taking the time to leave a review.
First time buyer
The frame selections was great and I picked some frames I really liked. And adding my Rx prescription was not hard to do at all. Fingers crossed I’ll love the prescription glasses when they arrive.
8 June 2026
Reply from Payne Glasses LLC
Choosing frames you love and getting through prescription entry with confidence is a great start. Thank you for giving Payne a try, and we're here if you need anything once your glasses arrive.
Ordering Nightemare
The price is right BUT your ordering page(s) is a nightmare to navigate. Instructions are nil, I ended up going in circles for longer than it should have.
I love the glasses, love the price, which is why I rated you 3 stars instead of 2. I'm sure i will like the glasses and will review them separately.
7 June 2026
Reply from Payne Glasses LLC
Going in circles during the ordering process is frustrating—we understand that. We appreciate the honest feedback on navigation and instructions, and comments like this help us identify where the experience can be clearer. Thank you for taking the time to leave a thoughtful review.
Overall, Great Experience…But…
The process, overall, is easy. I wish the sizing was a bit clearer. At this point, I’m just hoping my glasses fit.
6 June 2026
Reply from Payne Glasses LLC
An easy ordering process matters, and we appreciate the feedback on frame sizing. We hope your new pair arrives feeling just right, and we're here if you need any help once they arrive.
Was easy order glasses.
Was easy to. Order glasses, they have a great variety and are reasonably priced. Great experience. Have used them before and they have great quality.
6 June 2026
Reply from Payne Glasses LLC
Coming back and having the same positive experience each time is the kind of consistency that matters. Thank you for continuing to choose Payne.
Great pricing with base glasses
Great pricing with base glasses and competitive rates with other companies
5 June 2026
Reply from Payne Glasses LLC
Competitive pricing only matters when the glasses still deliver. We appreciate you taking the time to leave a review.
This company is THE BEST
This company is THE BEST! Recently I got a new prescription for PRISM lenses. Payne glasses did not disappoint! The glasses I received are exactly what I got at the ophthalmologist’s office MINUS $150. The glasses always come earlier than expected. This company exceeded my expectations many times! Thank you to this amazing company and I wish you much success because you deserve it!
4 June 2026
Unprompted review
Reply from Payne Glasses LLC
Getting the same results you'd expect from your eye doctor's office and seeing them arrive sooner than expected is exactly the kind of confidence we're working to earn. Thank you for your continued trust in Payne.
Reply from Payne Glasses LLC
Finding a pair you love and having them perform the way they should is what it's all about. Thank you for the kind words.
Ordering was easy as 123!
3 June 2026
Reply from Payne Glasses LLC
A simple ordering process makes getting new glasses that much easier. We appreciate you taking the time to leave a review.
Awesome
Awesome, high quality lenses, no yellow tint on the blue light glasses, impeccable return policy, american customer service, and 8 different progressive options. They nail it every time. I dont give accolades often, but Payne definitely deserves it
3 June 2026
Unprompted review
Reply from Payne Glasses LLC
Having options that fit different needs and seeing the same results order after order is the kind of consistency that matters. We appreciate the confidence you've placed in Payne over the years
Awesome company to deal with...
Great price, great quality, easy ordering, easy searching, and awesome customer service.
2 June 2026
Reply from Payne Glasses LLC
Easy ordering, easy browsing, and dependable quality should go hand in hand. We appreciate you taking the time to leave a review.
Inexpensive but frame feels cheap
The frame feels cheap, not very rigid. The website is clumsy to navigate and definitions are lacking for some terms. Delivery was quick. Very good price.Not sure I would order again.
29 April 2026
Unprompted review
Reply from Payne Glasses LLC
We understand that frame feel is an important part of the overall experience. Many modern materials are engineered to be exceptionally lightweight and flexible, which can feel very different from more rigid acetate or metal frames. We also appreciate your feedback on the website experience and product descriptions. Thank you for taking the time to leave a thoughtful review.
Reply from Payne Glasses LLC
Fast, straightforward, and reasonably priced is exactly how buying glasses online should feel. We appreciate the kind words.
Reply from Payne Glasses LLC
Great service and a pair that feels right—that's how it should come together. We appreciate the support.
Your customer service person Sarah Chen…
Your customer service person Sarah Chen has been wonderful and she made it possible for me to order 2 pair of reading glasses. I would have given up if it was not for her.
30 May 2026
Reply from Payne Glasses LLC
Getting the right help at the right time can make all the difference. We're delighted Sarah was able to help make the process come together. We'll make sure your feedback gets back to her. Thank you for taking the time to recognize her.
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