The website was easy to navigate and the process was quick in moving through the steps to order. The next step is to see eye glass (every day and sunglass) clarity over the next year. The la... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve used Payne Glasses several times, and they never disappoint. Entering my prescription is always smooth and simple, and their selection of affordable frames is excellent. Ordering is quick and has... See more
Company replied
I cruised through your website compiling my order, adding my prescription and proceeded to the Cart for check-out. I went through the check out process and received an error message that there was a p... See more
Company replied
I am 78 years old and my experience with customer service was the best I have ever experienced anywhere. Krista, the optician, went over and beyond anything I was expecting. This was not my first pur... See more
Company replied
Company details
Written by the company
Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise. We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95. By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Our Services
Written by the company
- Prescription Eyeglasses & Sunglasses
- Prescription eyewear designed for real life, with every pair going through a rigorous quality control process before shipping to ensure optical clarity, comfort, and fit.
- Custom Lenses & Coatings
- The same industry-leading lenses you’d find at your doctor’s office, available across single vision, bifocal, and progressive options to support complex vision needs — often priced below typical insurance copays.
- Optician Support & Position-of-Wear Care
- Direct access to knowledgeable opticians before and after purchase, with dedicated support for progressive adaptation and position-of-wear adjustments, as well as assistance with remakes and returns when needed.
Warranty & Returns
Every order includes our Limited Warranty, designed to support a confident eyewear purchase decision.
If something isn't working as expected, we offer exchanges and returns within 30 days of delivery, with expert guidance to help determine the best next step. An optional Risk Free Warranty (U.S. only) is available for customers who want additional flexibility or extended coverage. Our support team is here to help guide next steps and ensure concerns are handled clearly and fairly, with your satisfaction as the priority.
Contact info
15241, Pittsburgh, United States
- 412-800-2020
- help@payneglasses.com
- www.payneglasses.com
Shop Prescription Glasses online
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordering process is cumbersome and not…
Ordering process is cumbersome and not user friendly. Pricing is reasonable and turn-around time is as well.
1 July 2026
Reply from Payne Glasses LLC
We appreciate the honest feedback. A smooth, intuitive ordering experience is important, and comments like yours help us identify where we can improve. We're glad to hear you were happy with the pricing and turnaround time. Thank you for taking the time to leave a thoughtful review.
Awesome service
I have used payne glasses for 3 years now and I love it so does my husband! The product is true to the prescription and with comfort fit! Affordable price for eyeglasses too! Their customer service is awesome!
1 July 2026
Reply from Payne Glasses LLC
Trusting Payne for both you and your husband over the years is the kind of confidence that means the most. We're delighted to hear your glasses continue to fit comfortably and perform just as expected. Thank you for your continued support.
Reply from Payne Glasses LLC
Knowing you can come back and find exactly what you're looking for is the kind of consistency we strive for. We appreciate the kind words.
Double check for add-ons
I don’t like the add-ons that you have to click to cancel. I don’t want add-ons. Just plain boring glasses that I’ll I want.
29 June 2026
Reply from Payne Glasses LLC
We appreciate the honest feedback. Prescription glasses are built in layers, with lens and coating options designed for different lifestyles and vision needs. We also understand that sometimes all you want is a straightforward pair of glasses. Thank you for taking the time to leave a thoughtful review.
I’ve been ordering my and grandkids…
I’ve been ordering my and grandkids glasses with you. Been very satisfied and so have my grandkids. Love the prices.
29 June 2026
Reply from Payne Glasses LLC
Choosing Payne for yourself and your grandkids is the kind of trust that means the most. We truly appreciate your continued support.
So good so far.
The website was easy to navigate and the process was quick in moving through the steps to order.
The next step is to see eye glass (every day and sunglass) clarity over the next year.
The last online eyewear provider sunglass lenses became milky, filmy, and optical clarity degraded within a few months. I hope Payne Glasses will have good clarity for years to come.
29 June 2026
Reply from Payne Glasses LLC
A smooth ordering experience is a great first step. We hope your new glasses deliver the long-lasting clarity you're looking for, and if you have any questions once they arrive, our team is here to help. Thank you for taking the time to leave a review.
Best glasses for the best price!
26 June 2026
Reply from Payne Glasses LLC
Great value only matters when the glasses live up to it. Thank you for the kind words.
purchased about 8 pairs so far
purchased about 8 pairs so far, very happy with all my choices have sent many friends to your site. the quality is amazing the ordering is easy and the price whelp you cannot beat it!
22 May 2026
Reply from Payne Glasses LLC
Eight pairs and recommending Payne to friends is about as strong a vote of confidence as we could ask for. Thank you for your incredible loyalty and continued support.
Payne Glasses- My “Go-To”
I’ve used Payne Glasses several times, and they never disappoint. Entering my prescription is always smooth and simple, and their selection of affordable frames is excellent. Ordering is quick and hassle‑free. They’ve become my go‑to whenever it’s time for new glasses.
25 June 2026
Reply from Payne Glasses LLC
Becoming someone's go-to for glasses and delivering the same smooth experience order after order is the kind of consistency that matters. Thank you for continuing to choose Payne.
That I could load a photo of my…
That I could load a photo of my prescription is a game changer. The understanding of my questions when I called was amazing. I wish I had gotten his name. He also pointed out the difference from my last prescription which I hadn't mentioned. I had cataract surgery. Great site, great customer service, I will be back. Thank you. EM
26 June 2026
Reply from Payne Glasses LLC
Getting the right guidance when you have questions can make all the difference. We're glad our team was able to help explain the changes in your prescription, and we'll be sure to share your kind words. Thank you for your trust in Payne.
I will say this
I will say this. In the beginning everything seems fine as you are going through the ordering process. However the moment you ask why things are taking long with the order they get upset and just cancel orders. Could be a blessing in disguise. If this is how they treat customers during the order I can only imagine after the order.
5 June 2026
Unprompted review
Reply from Payne Glasses LLC
We're sorry your experience wasn't the one you were hoping for. We appreciate you giving Payne a try and sincerely wish you the very best moving forward.
Love Payne Glasses
Ease of the website and I love that you can try on the glasses virtually .
I have multiple pairs from Payne !!
26 June 2026
Reply from Payne Glasses LLC
Coming back for multiple pairs and finding the website easy to use each time is the kind of consistency that matters. Thank you for continuing to choose Payne.
Reply from Payne Glasses LLC
Coming back and finding the same easy ordering experience each time is the kind of consistency that matters. We appreciate your continued support.
I love this company
I love this company. I bet I have ordered 30 or more pairs of glasses through the years. They stand behind their glasses, always there to help and make sure they fit right, lenses are right. Prices are the best. They will make sure your glasses are what you want. I will continue to use them forever.
25 June 2026
Unprompted review
Reply from Payne Glasses LLC
Thirty pairs over the years is about as strong a vote of confidence as we could ask for. Thank you for your incredible loyalty—we're honored to be your eyewear shop.
Great support staff
I used the 800 number because of my inexperience with ordering on line. Your staff was very nice and understanding. They answered all my questions and my order went right thur. thanks again.
22 June 2026
Reply from Payne Glasses LLC
Getting answers from a real person before placing an order can make all the difference, especially the first time. We're glad our team could help you order with confidence. Thank you for the kind words.
My third pair in the last 6 years
My third pair in the last 6 years, great price great service
18 June 2026
Unprompted review
Reply from Payne Glasses LLC
Coming back for a third pair over six years is the kind of long-term trust that means the most. We truly appreciate your continued support.
I had questions about ordering a second…
I had questions about ordering a second pair of darker transition lenses that would darken in the car as well as more than when outside in the sun. I called and spoke to Justin in Customer Service. He was excellent! I give him 5 stars for the explanation and all of the help in me getting my second pair of glasses. He was fantastic! My second order was a bit pricey but they should fit the needs I have.
22 June 2026
Reply from Payne Glasses LLC
Getting the right guidance before ordering can make all the difference. We're delighted Justin was able to help you find the lens that best fit your needs, and we'll be sure to share your kind words with him. Thank you for continuing to choose Payne.
Reply from Payne Glasses LLC
We'll gladly take a 10 out of 10. Thank you for taking the time to leave a review.
Awful customer service
The glasses were too small and I tried to contact them on Thursday to do an exchange but they took so long to respond until it was finally Monday when they got back to me with an exchange code. Now it’s going to take another 12 days for my new glasses to arrive and I had to pay full price for both pairs because they wouldn’t respond to me. It’s going to take me close to a month to get the glasses I need. Their customer service is terrible.
21 June 2026
Reply from Payne Glasses LLC
We're sorry the exchange process didn't meet your expectations. We understand how frustrating it is when you're waiting for the right pair and the overall timeline feels longer than expected. Your feedback is valuable, and we'll use it to continue improving the experience. Thank you for taking the time to share it.
Your asked me what the glasses are used…
Your asked me what the glasses are used for. I selected "driving." I was never given that choice by other on-line vendors.
21 June 2026
Reply from Payne Glasses LLC
Different lifestyles call for different lens designs, which is why we offer options tailored to how you use your glasses. We're glad you found that approach helpful. Thank you for taking the time to leave a review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.