Parkgate Mobility Reviews 

2,286
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 450 reviews, reviewers overwhelmingly had a great experience with this company. Customers regularly mention how kind, friendly, and supportive employees are throughout the entire purchase process for various mobility equipment. Buyers note that advisors take plenty of time to explain all product options clearly without pressure, ensuring everyone feels completely comfortable and well-informed. Some people were dissatisfied with customer service interactions, noting specific instances of unhelpful phone responses or a perceived lack of empathy from certain staff. A few reviewers also experienced frustrating issues regarding product quality or felt that physical store atmospheres were occasionally unaccommodating and distant.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, knowledge, and... See more

Service

Customers consistently report great satisfaction with the service, highlighting polite, friendly, and... See more

Product

Reviewers mention positive feedback about product quality, expressing satisfaction with items like mobility... See more

Customer service

People report positive experiences with customer service, praising staff for being kind, patient, and going... See more

User experience

Customers consistently note positive experiences with user experience, highlighting helpful staff and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just purchased a mobility scooter. Had no idea about what we needed . From start to finish I felt we were in very capable hands. Thanks in particular to Darren who delivered our purchase and showed... See more

Company replied

Rated 5 out of 5 stars

Wayne attended today and showed lots of knowledge. He was friendly, reassuring and knew the issue as soon as he started testing. Wayne showed what component had failed and repaired the defect quic... See more

Company replied

Rated 5 out of 5 stars

Professional and caring when purchasing a mobility scooter to give me back my independence. Ian was lovely, he helped choose and explained what would suit me. Talked us through and demonstrated how to... See more

Company replied

Rated 5 out of 5 stars

Visited the Wakefield store. We were greeted by Adrian even before we got inside. We were looking for advice on scooters for my mother. The service he gave us was outstanding. He gave helpful practica... See more

Company replied


Company details

  1. Mobility Equipment Supplier

Information provided by various external sources

Parkgate Mobility is a multiple award winning retailer of mobility equipment. We also offer servicing and repairs on mobility scooters, stairlifts and other mobility aids.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(2,286)

434 reviews in the last 12 months

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Rated 5 out of 5 stars

Mobility support

Called in by off chance today, for the mother-in-law to look at a new motorised riser, recliner chair. After testing a few with Keith's advice. She chose one & then moved in to a new walker for herself.
She seems highly satisfied with everything & arranging a speedy delivery.

30 April 2026
Unprompted review
Parkgate Mobility logo

Reply from Parkgate Mobility

Thankyou Paul for your lovely review, and hope that your mother in law is making the most of her new chair and walker. We will pass on your kind words to Keith. Thanks again

Rated 5 out of 5 stars

been to store in Castleford

been to store in Castleford, and spoke with Keith.
I found him helpful and omformative about the mobility scooters on sail, and so pleased with hus help I bought one there and then.
it's easy to dismantle and fits in the boot of the car so it ticks all the boxes.
would recommend to anyone looking for a mobility scooter

30 April 2026
Unprompted review
Parkgate Mobility logo

Reply from Parkgate Mobility

Thankyou Terry for your review. As a company , we pride ourselves in informative and helpful advice, without the pressure. something Keith obviously did, it makes the whole experience more satisfying. for the customer. We are so glad you got sorted and are enjoying your new mobility scooter.

Rated 5 out of 5 stars

Time to chat about I wanted.

Time to chat about I wanted.
No pressure.

18 April 2026
Parkgate Mobility logo

Reply from Parkgate Mobility

Thankyou customer, could you please let us know which store you visited, so as to pass on your feedback to the appropriate staff.

Rated 5 out of 5 stars

Wayne Parkgate mobility

Absolute pleasure to meet Wayne today who fitted batteries then did extra work to establish and get rid of the noise from my scooter. Thorough. Pleasant and professional.
Brilliant work 👏
Completely recommend

29 April 2026
Unprompted review
Parkgate Mobility logo

Reply from Parkgate Mobility

Thankyou Emma for your lovely review. Our engineers , play a big role in our company , and its lovely to hear that customers not only feel happy with the work done, but done in a professional and pleasant manner. Thankyou for your recommendation, and we will let Wayne know of your lovely comments

Rated 5 out of 5 stars

Mobility scooter

Went to get a mobility scooter for my mum, was attended to by Julie who helped us choose the scooter and explained everything clearly.
Great service would highly recommend.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Rented a scooter for a sprained ankle

I'm only in my 40's and I sprained my ankle and needed to rent a mobility scooter for a few days. I was going on a seaside trip with my family & didn't want to cancel it. I phoned Parkgate Mobility in Wakefield and spoke to Adrian to see if this was possible, and he said it wasn't a problem! Legend! I rented a scooter short-term for a very reasonable price and it saved the holiday! I couldn't have gone without it, as my ankle was very swollen. Adrian was very friendly and understanding and I had a wonderful experience despite my injured ankle! Thanks again, I recommend Parkgate Wakefield to family and friends. I was sad when it was time to give the scooter back!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service from Wakefield branch

Brilliant help from Adrian in the Wakefield store when I needed to hire a wheelchair at very short notice. He was so helpful, both when I enquired on the phone and when I went to collect. Also, what a fantastic shop with a great range of products. I honestly thought I had an unsolvable problem and can’t thank him enough. Also the hire service is fantastic value.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Superb customer service.

We asked for advice on a problem with a rollator bought from you about 4 years ago. Nick Troke at your Batley shop asked us to leave it with him and he would be in touch. Only half an hour later he rang to say he had fixed the problem and there was no charge. That is superb customer service from a very nice gentleman. I recommend Parkgate to everyone. Well done Nick.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Mobility scooter hire

We regularly hire a mobility scooter from Parkgate Mobility. Sam at the Hillsborough store is wonderful! She always has our scooter charged and ready to go when we arrive and if we have any queries or concerns she is always willing and able to help. It’s lovely to have such good service with a smile.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

All fine, again.

On time, and with 20 minutes notice of arrival, which is always a good start.
Kev took the scooter and about 30 minutes later all was finished. Had a chat about the results of the service and some advice about the chargers and all was done.
Very satisfied, as we always have been in the past.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Mobility scooter serviced

Had my mobility scooter serviced today by an amazing guy called Philip he was very pleasant and polite and nothing to much trouble he also explained all what he had done and checked deffinatly would recommend this guy and hopefully if I need them again I get the same guy thanks again Philip

22 April 2026
Unprompted review
Rated 5 out of 5 stars

I entered the shop in Ponterfract with…

I entered the shop in Ponterfract with a heavy heart where I met Helen, a lady so warm and gentle to help me with all possible information, I don't know enough English she explained everything to me in detail... Helen had an unimaginable patience with me, talking for about an hour... Very well trained and finding a solution for anything. If you want to convince yourself go to Ponterfract you will not regret it. Thank you Helen... you made me feel like a normal person....,and Keith, Castleford, helped me with order completion, I feel like a normal person on two legs.Thank you in advance for the help given, and congratulations to the company for such sincere personnel who deserve a bonus....

14 April 2026
Unprompted review

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