Just purchased a mobility scooter. Had no idea about what we needed . From start to finish I felt we were in very capable hands. Thanks in particular to Darren who delivered our purchase and showed... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wayne attended today and showed lots of knowledge. He was friendly, reassuring and knew the issue as soon as he started testing. Wayne showed what component had failed and repaired the defect quic... See more
Company replied
Professional and caring when purchasing a mobility scooter to give me back my independence. Ian was lovely, he helped choose and explained what would suit me. Talked us through and demonstrated how to... See more
Company replied
Visited the Wakefield store. We were greeted by Adrian even before we got inside. We were looking for advice on scooters for my mother. The service he gave us was outstanding. He gave helpful practica... See more
Company replied
Company details
Information provided by various external sources
Parkgate Mobility is a multiple award winning retailer of mobility equipment. We also offer servicing and repairs on mobility scooters, stairlifts and other mobility aids.
Contact info
Effingham Street, S65 1BL, Rotherham, United Kingdom
- 08007720744
- headoffice@parkgatemobility.co.uk
- www.parkgatemobility.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
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I went into the recently opened shop in…
I went into the recently opened shop in Armthorpe a couple of weeks ago and explained to Amy what is was I needed to query. She was very helpful and gave me a catalogue to take home to view. My return to the shop resulted in getting the information and item I needed . Amy was very professional in her offers of what was available. Friendly and positive, knew exactly what it was I required. No nonsense approach . Brilliant service I felt quite at ease in buying the correct item for what I needed. I would recommend this shop and products even if its just advice that's needed
15 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Marilyn, for a lovely review. Amy will be so pleased to hear your feedback, especially as its our newest store. All our team pride themselves with an empathetic and respectful approach, and Amy sure does this. We are glad you felt at ease and we will make Amy aware of your response. Thankyou again .
Excellent customer service
Excellent customer service, start to finish.
A company that is trustworthy is harder to fin this day and age; I have one in Parkgate Mobility. Wayne is especially deserving of praise; polite, quick, listens to understand. Much appreciation! Peter
15 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Peter for your feedback, with regards to Wayne our engineer. All of us at Parkgate take pride in the way we present ourselves as a company and individuals, and its nice to know people appreciate that. We will pass on your feedback to Wayne, knowing he will be happy his understanding and polite manner, doesnt go unnoticed
Shop assistant
Shop assistant, Glenys, was ever so helpful. No pressure sales and very accommodating to requests and inquiries.
9 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Peter for your lovely review. As a company we pride ourselves in using an approach, that is not pressured, that is helpful and a pleasant experience. Glenys obviously did this and will be pleased to hear your feedback. Thankyou again
Excellent Service
Julie provided excellent service throughout our visit, professional & friendly & caring & took time to listen & offer support, could not have done enough for us.
11 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Dawn, for your lovely review. Julie will be delighted that her friendly , and professional nature, was recieved in such a pleasant way. As a company our staff are encouraged to be empathetic and respectful, in everything they do, and Julie always lives up to that.
Really nice customer service, served with a smile!
I was served by Ivanna. What an amazing, thoughtful person she is. Brilliant customer service as soon as I came in. Very friendly and welcoming. 10/10. I definitely recommend for anyone looking to buy any disability equipment or tools
13 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Rafi for your lovely review. We as a company at Parkgate Mobility, pride ourselves on customer service, and there is no doubt that Ivana always takes pride in her professional and caring approach. Thankyou again.
Mick the service guy:)
Hi everyone, I had my kymco mobility scooter serviced and new bits fitted by mick very pleased with the job mick thank you and see you next service:) thank you Parkgate.
7 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Stewart for your review, Mick our engineer will be happy to hear this feedback, knowing that his knowledge and skills, give you the reassurance to enjoy getting out and about on your mobility scooter.
New Mobility scooter & Recliner Chair
Popped in today to look for a new mobility scooter, I spoke with Berni, WoW what a lovely lady, from the very beginning right through to the end, absolutely wonderful experience explained everything very clearly to me, so much so I also bought a new recliner chair too...
I would most definitely recommend Parkgate Mobility Batley, to anyone looking for mobility products, speak to Berni she will most certainly help you with any questions you may have..
June..x
12 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou June, for a lovely review. Berni will be happy to hear your feedback, and takes pride in making sure her customers, feel comfortable and not pressured into making decisions that impact their life. We as a company know that not everyone wants to have to purchase mobility products, but try to make the experience so much more relaxed. Thankyou for choosing our store at Batley.
Very helpful and courteous service from…
Very helpful and courteous service from Adrian and Mick
11 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Ann for a lovely review, it is lovely to know the guys at Wakefield were there to help in a courteous manner together. If you ever need us please dont hesitate to contact us.
Excellent service from Adrian at…
Excellent service from Adrian at Wakefield branch, always found him very helpful and friendly, nothings too much trouble for him.
11 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou John and Elaine for your lovely review. We are so glad Adrian made your experience pleasant at our Wakefield store. I am sure he will look forward to welcoming back at any time.
Service above and beyond.
On entering the premises we were greeted by Adrian very helpful and enthusiastic about the equipment we wanted to look at, nothing was too much trouble looking through website to see which other shop had products we liked.
Second visit to look and arrange delivery of goods was just has good with an estimated delivery time of a week but by the time we were home he rang to say he had managed to arrange a delivery within a couple of days so service above and beyond thank you so much Adrian.
11 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Catherine for your lovely review. As a company we love to hear that your experience was a memorable one, and Adrian prides himself in making sure customers get the best service, going that extra mile. Thankyou again
Absolute fantastic service
Absolute fantastic service. Ian from retford was very helpful and considerate. Nothing was too much trouble. 1st class service from start to finish. Would highly recommend to anyone needing mobility needs.
9 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Leanne for your lovely review. As a company it is so nice to hear your recommendation, based on your experience with Ian at our Retford store. We will make sure he is aware of your feedback. Thankyou again
Mike the service engineer .
Mike the service engineer call to service my scooter for the third year 08/05/26 as always from the phone call to book the services to its completion I could not fault the professionalism every one showed in any way 10/10
MR R Bools.
Mrs Bools Passed away in 2022 please amend to Mr R
8 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Mr Bools for your lovely review. Its nice to hear that your experience with Mick and the service team was pleasant and professional. We aim to make sure our customers are treat in a professional and caring manner. Thanks again
Excellent service, good price
I was looking for a refurbished Kymco K-Lite FE and went into Parkgate's Wakefield shop. They did not have one in stock but Adrian found one within the company and had it brought into the Wakefield shop the following day.
I went back to look at it and after a bit of negotiation, he gave me such a good price that I bought it. Lovely guy, very helpful and fair. Highly recommend.
7 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou HC for your review. We hope you are enjoying your experience with your K-Lite FE . Adrian prides himself in getting the right product for the right person in a pleasant manner, and as a company we are so glad you were happy with Adrians fair and helpful approach.
Lovely experience
We recently bought a wheelchair from the armthorpe branch and was delighted with our experience. Amy was lovely and very helpful.
9 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Demi for your lovely review. We are so glad you enjoyed your experience in our new shop with the lovely and helpful Amy. Dont forget to tell your friends . Thankyou again.
As usual the service that Parkgate has…
As usual the service that Parkgate has supplied is first class. From the call to the company to the customer service from Kevin the service technician, everything was explained and went as well as expected. Many thanks.
8 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou David, for taking time out to write your review. We have dedicated staff that right from the first contact , to the engineer that repairs, or services your mobility product, like to take pride in what they do. Glad that kevin got you sorted, and we are here if you need us again.
Wayne came out today to repair my TGA…
Wayne came out today to repair my TGA Breeze S4 front end after having an accident. He had done an amazing job couldn't really tell I had an accident in it. Not only that Wayne also went that little further and attended to the tracking and the rear shocks and now my scooter rides a lot smoother and turns a lot better. Thanks Wayne for your hard work safe journey home
6 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Pete for your lovely review. So glad to hear Wayne got you sorted, going that little bit further to make sure you could get out and about safely. We will pass on your gratitude , as our staff love the customer feedback.
Amy at Armthorpe Doncaster
Amy was very knowledgeable about all the products I was looking at and really helped me choose what was right for me. She didnt make me feel like I was just another sale and she didnt rush me or make me fell pressured into making a purchase.
5 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Kel, we appreciate your review, with reference to visiting Amy in our new store. All our staff pride themselves on empathy and patience when dealing with customers, and Amy obviously did this. We hope to see you again and wish you well.
Wayne Gave Great Service
Wayne called today to replace the ignition lock on my wife's mobility scooter. He was very friendly and helpfull. The repair was completed quickly. We are very pleased with the service received.
5 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Peter for your lovely review. We are glad Wayne sorted your wifes ignition quickly and efficiently . We will pass on your feedback to Wayne.
Staff very helpful and guided us…
Staff very helpful and guided us straight to the wheelchair we were after. Very knowledgeable of how the wheelchair works.
2 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou for your review Robert, could I ask which store you visited, as I can pass on your feedback to the appropriate staff
Me and my wife spoke to Helen and Keith…
Me and my wife spoke to Helen and Keith at Park gate regarding purchasing a scooter to help me get around due to joint problems. Both Helen and Keith were very helpful, pleasant and very informative regarding which scooter would be suitable for me. I ended up buying a Scooter from Park gate and the service from Helen and Keith made the purchase a great experience. 🙂
1 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Philip, for your lovely review. Lovely to hear Keith and Helen , both made your experience memorable. We hope you are enjoying getting out and about on your new scooter, and we are always here if you need us . We will pass on your feedback to them both.
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