Parkdean Resorts Reviews 

Made us upgrade to a caravan (which was a lot more money) as we were not allowed to have our tentbox on our T5 van (which is not a camper or commercial van just a transport van) but when we got to site there were commercial/transport vans everywhere and in the touring area there were several campervans with tents in the same pitch (so 2 accommodations which again they said were not allowed) and motorhomes with vans as well on the same pitch. Double standards and clearly head office telling you one thing and parks doing something else!

Where do I start
Lower Hyde holiday park iow
Was promised a caravan close to the main complex due to disability's this was not the case , was promised a freezer for medical supplies this never happened!
Silver caravan this was a joke it was ready for the grave yard absolutely filthy dirty curtains hanging off and the mattress was like a marshmallow !
Both the swimming pool complex was dirty we went swimming for 4 days a Landguard there was the same clump of hair on the side of the pool for the 4 times we went swimming the toilets also dirty .
We paid a lot of money for this hoilday and feel very let down by Parkdean avoid appely 19 when booking !
I look forward to hearing from Parkdean where I will be happy to
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Was absolutely discussed at having to supply formal identification. No mention of this at any point before I paid the money.
I would not have booked as a matter of principle

Easy to book
Friendly helpful staff
Great location easy to get to

The food drinks & cocktails & entertainment on site are really good.

Rat infested time warp overlooked by a monstrosity of a power plant.

Booking was fine although the price is very expensive considering and it was only at Whitley bay. they are basic caravans that are named silver. And totally ridiculous amounts extra for parking and decking. Rather than just simply standard silver gold so on, first time trying a park dean and when arrived our caravan wasn’t ready which was fine as we were early, but they won’t tell you where you are suppose to be to even wait there or have your car there with bags. Was not ready for 2 hours yet it was ready since arrival cos I was sat outside the same one since arriving unbeknownst to me and it was done already. Looked around arcade buts it’s soooo small we were done within a few minutes.
Finally in caravan it’s fine although basic,
But motorbikes are zooming up and down all day and night. Starts at 6am
2 autistic kids who jump and run at that kind of sudden sounds, so bare in mind if your kids have similar sensory issues.
All activities are expensive plus deposits on top (refundable) but didn’t realise as not done at other holiday homes we’ve been too, also the times for activities are smaller times, 5 mins and 10 minutes and compare to others I felt robbed,
All bigger prices and littler times .
Shops tiny clubs tiny arcade tiny,
But overall the club was fine.
And last but not least I go on around 4/5 caravan holidays a year through others. And this by far is the most expensive and for what it is. (£18 for a small milk, sanitary pads, and small lucozade) every single shop bar icecream visit came to no less than £17 each time for 2/3 items i think it’s disgusting and I wouldn’t come back based on that alone. It’s Sunday morning so not long to go before we can leave if I hadn’t paid so much money for the caravan and how much we have already spent I would have left. Unfortunately haven wins on this occasion.

My booking experience was fine . I did it online and was very straight forward . I could see all my options of lodges and caravans and also could clearly see what was on offer at this Caravan Park.
We don’t actually arrive until Monday 17th August so cannot comment on actual lodge experience and location yet .
Confirmation information was prompt.

Staff are very friendly always helpful
With any difficulties we might come across i felt they went out there way to help site is clean the walks are very nice just wear steady shoes it's amazing waking to the sound of the water flowing past your window beautiful

Overall the experience was a positive one. The staff that I interacted with were very nice and helpful, check-in was quick and straight-forward. We had a 3 bed lodge which was very nice and felt quite new, lots of space and great view. The park itself is ok - the grounds were well kept and people walking around collecting rubbish. It looks like the park is expanding, more new unit being delivered and although these could be replacements - it looked like the park was being expanded. Which leads onto the entertainment block - it is too small for the size of the park - the video games area is a little cramped and the pool is quite small -suitable of <8 year olds I would say. The bar / lounge was nice, but again not enough space for the people who wanted to go - so go early. We were there in the middle of the heat wave - so everything seams better then. Beach was nice, quiet and unspoilt - apart from a cafe at the top - that's all there was. We extended an extra day, lucky the lodge we were in was available and reception were very helpful with it.

My experience with Parkdean resorts was awful. If you need to make any changes to your booking in any emergency, they do not accommodate you at all. It took me 4 days to speak to a human being to explain my problem with checking in. I kept getting diverted to Live Chat which was not available. Finally when I spoke to a human they could not help with a name change unless I paid a further £40. Do not book with Parkdean, they are totally inflexible and you cannot speak to a human being. Totally inflexible with any emergency and rip you off for any changes you inadvertently need to make.

Excellent service to book on line and a great place to stay, friendly staff ,clean accommodation ,great entertainment lovely holiday park we have had meany lovely family holidays at summerfields.

Very easy to access the site and i am glad i got what i wanted..thank you

Always a difficult task to book a specific plot / spot on one of their holiday parks, this time it only took an hour to do so, then when I tried to pay the fee online, it wouldn't let me , their website was at fault , I then had to ring there automated payment number .

Online chat deals with multiple people at the same time, responses could take 7-10 mins for replies.

Your booking staff are excellent at the resort and Central Booking.
Your sales policies undermine your staff's performance.
A call to Warmwell direct quoted a price for a lodge and after discussions with our holiday friends we called back to book and the price had increased by £50.
My wife is a pensioner and is 77. She was a little confused by this and further confused when it was suggested she pay insurance in case we couldn't make the holiday. She agreed although the holiday was only 4 weeks away. we already have cover with Lloyds Bank Gold Account.
Also, a surprise to be charged yet another £25 because we wanted to return to Lodge 15.
Ironically a lodge we were asked to accept on our last holiday after our original lodge became unavailable.
We have holidayed at Warmwell and Great Yarmouth and your sites are excellent.
Your staff are excellent.
Your marketing and sales methods are poor and gain you a tarnished reputation.
Just look at your published comments.

We gave stayed at Crantock before and been able to book a caravan with a bathroom abs additional toilet. It’s not possible to do this anymore which is really frustrating. When I rang I was told I could pay extra to have the same van as in previous years but other than that they couldn’t tell me if other vans had an additional toilet. Really frustrating and now, as the caravan we had before wasn’t available, I’ve had to book without knowing if the caravan actually meets our requirements. This is a really bad change to the booking system.

1 star – A holiday we had to walk away from, followed by a disappointing complaints process

Our experience with Parkdean Resorts was extremely disappointing from start to finish.

We booked a Gold caravan for our family holiday at Southerness. When we arrived, the condition of the accommodation was completely unacceptable. The sofa was soaking wet in patches, holes in walls, suspect stains on cushions and the overall condition of the caravan was nowhere near the standard we expected from a Gold rated accommodation.

This wasn’t simply a case of the caravan not being to our taste. The accommodation was unsuitable for our family, and particularly difficult for our son, who has additional needs and found the situation extremely distressing.

We raised the issues with Parkdean and were offered housekeeping, but there was no suitable alternative accommodation available. Having travelled for more than two hours to get there, we ultimately had no realistic option other than to leave and return home after spending 15 mins in the caravan.

Parkdean has grudgingly refunded the £619 we paid, which I acknowledge. However, the refund is only one part of the matter.

The bigger disappointment has been the complaints process. We raised a formal complaint about what happened and are still waiting for the remaining issues to be properly addressed, including our request for appropriate compensation for the experience and the circumstances in which our holiday was brought to an end.

We also requested all personal information and data held by Parkdean through webchat on 29 July 2026. That is a separate matter from our holiday complaint and remains something we are pursuing.

What should have been a family holiday became a stressful and upsetting experience, followed by a lengthy process trying to get Parkdean to properly address what happened.

I don’t expect a company to get everything right every time. What matters is how they respond when something goes wrong. In our experience, the accommodation failed to meet a reasonable standard, and the subsequent complaints process has left us far from satisfied.

The £619 refund is welcome, but it does not erase the experience or resolve the outstanding issues.

Based on our experience, we would NEVER book with Parkdean Resorts again.

Booking was easy and straight forward however I strongly disagree with having to send identity photos such as passport or driving licence to prove my identity. If I did not my holiday will be cancelled so I was bullied into doing this. No other holiday company does this. This is against my human rights and will not be booking parkdean again

I recently rated Parkdean as one star, due to a stay at one of their parks, where we found the accommodation to be well below what we've come to expect.

I was very pleasantly surprised when they immediately contacted me and after investigating, offered a 50% refund on our stay.

Well done Parkdean and thanks for the really positive experience.

Avoid. Not a nice experience. Staff quite unprofessional and lack any kind of empathy.
Will not go back.