Panache Cruises Reviews 

3,388
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,100 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and knowledgeable, ensuring all questions are answered promptly from start to finish. Travelers feel genuinely valued and supported by representatives who take the time to understand individual needs and preferences. Consumers highlight that the booking process is managed smoothly, turning complex travel arrangements into a stress-free and straightforward experience. People also appreciate the highly competitive pricing and extra perks secured by agents, making luxury options more accessible. Overall, patrons report receiving first-class customer service and express strong confidence in booking future holidays through these specialists.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing agents as extremely helpful, knowledgeable, and... See more

Booking process

People report positive experiences with the booking process, describing it as quick, smooth, and... See more

Service

Users describe positive interactions with service, highlighting prompt and efficient support without any... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for being... See more

Price

Customers consistently report satisfaction regarding the competitive pricing and great value offered.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Rob was an absolute pleasure from start to finish so we have therefore booked another cruise with him. He went above and beyond in dealing with the issues we had with the cruise company... See more

Rated 5 out of 5 stars

Dear Joanne, thank you for being so patient with me when enquiring about our cruise. Your knowledge and friendliness and Kelsey’s help booking us in. You kept me informed about my enquiries plus many... See more

Rated 5 out of 5 stars

Joanne was absolutely amazing, nothing was too much trouble. Very professional but in a friendly way, we also like the personal touch and that Joanne will be looking after us the whole way through!... See more

Rated 5 out of 5 stars

Jacob was our first point of contact with Panache cruises and from that initial email to finally booking our 1st Crystal cruise he was extremely helpful, friendly and very enthusiastic. Passing on he... See more


Company details

  1. Cruise Travel Agency
  2. Cruise Agency

Written by the company

Established by James Cole the founder of many of the top cruise retail companies in the UK - Panache Cruises is a specialist in Ultra Luxury cruises and expedition cruises. Exceptional customer service with exclusive deals from the worlds most prestigious cruise lines


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(3,388)

1,081 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant Service

I had the pleasure of chatting with Rob (Robert Ledsham). Traveling to French Polynesia has always been on my bucket list but I always thought was never obtainable on my budget! I told him my budget and where I wanted to go, he came back with a brilliant price and information. Quick and easy to book. So helpful and friendly, would 100% recommend.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Panache booking experience

I was initially apprehensive working with a Panache Cruises as opposed to dealing directly with the cruise line. After now completing my first cruise with Panache and booking a second cruise for June 2027 I have no hesitation in recommending them. Very happy with all the help and support received especially from Lonnie Fowler.

3 August 2026
Unprompted review
Rated 4 out of 5 stars

Panache

Louise is our cruise specialist at Panache. She was friendly, knowledgeable and very helpful. She persevered and liaised with Celebrity Cruises to sort out booking errors, price errors as quoted by Celebrity Cruises. Thank you Louise. Has Wendy Been advised.

13 August 2026
Rated 5 out of 5 stars

Slightly more complicated booking…

Slightly more complicated booking procedure due to external factors which Elista handled brilliantly making the process less complicated. Very diligently called us back at each stage and answered all our concerns and queries. Elista navigated our booking smoothly and expertly. Thank you

14 August 2026
Rated 5 out of 5 stars

Highly recommend

Highly recommend. Excellent, knowledgeable service, very willing to accommodate all aspects of my request, no heavy sales pressure and competitive pricing. Nothing was too much trouble, prompt, thorough replies to all queries.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Helen Fensom provided a first class…

Helen Fensom provided a first class service - competently provided all the information, plus recommendations and suggestions - and then completed the transaction quickly and efficently.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Helpful & Courteous

First time in using Panache agent ( Louise) helpful, knowledgable and friendly whilst being professional.
Dealt with booking as requested managing to get cabin in area wanted. Is dealing with Flights Hotels and transfers as needed.

13 August 2026
Rated 5 out of 5 stars

Nicola at Panache was fabulous, very helpful.

We were recommended to use Panache Cruises. Weve never been on a cruise before, so we needed to be guided through the process. Nicola, at Panache was fabulous, and she helped us decide what suits us and also the booking process. Made simple!

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Panache Cruises

It is our first time to book a cruise but we were ably helped by Nicola whose friendly persona made it easy to ask a range of questions.
She phoned back when requested and secured us a great value for money deal.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I spoke with Rita who was very helpful and efficient. It was an initial meet & greet by phone to pay a deposit but I felt in good hands and look forward to approaching her for any assistance about our cruise in future.

13 August 2026
Rated 5 out of 5 stars

Excellent Personal Service

I was aware of Panache Cruises before and had browsed their website before. Looked again today and saw a cruise that my wife and I were interested in so filled in a form with the details of the cruise. Within 10 minutes Nicola Tempest-Mitchell had called me and another 10 minutes later I had booked. The level of service and attention to detail was excellent and would have no hesitation in recommending both Panache Cruises and Nicola…

13 August 2026
Unprompted review

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