Working with Rob was an absolute pleasure from start to finish so we have therefore booked another cruise with him. He went above and beyond in dealing with the issues we had with the cruise company... See more
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Established by James Cole the founder of many of the top cruise retail companies in the UK - Panache Cruises is a specialist in Ultra Luxury cruises and expedition cruises. Exceptional customer service with exclusive deals from the worlds most prestigious cruise lines
Contact info
Strawberry Fields, PR7 1PS, Chorley, United Kingdom
- 01615138200
- info@panachecruises.com
- www.panachecruises.com
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Replied to 33% of negative reviews
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As always Panache we’re very responsive…
As always Panache we’re very responsive and cost competitive
First ever cruise booked
First ever cruise booked and Wendy made the booking process easy.Panache were recommended to us by friends and I can understand why they were so pleased with them
Nikki was great
Nikki was great, explained everything clearly and was quick to reply emails.
Lisa was proffesional and…
Lisa was proffesional and friendly,dealt with our queries and requests positively nothing was too much trouble.
My first experience with Panache
My first experience with Panache.
Robert was attentive, kind, and highly professional.
He listened to my request for booking the cruise, and followed through for all appropriate choices, dates, etc. A couple of calls, and booking taken online.
The booking is for 4 persons, and I highly recommend
his company to anyone who wants an expert Agent.
Olga at Panache is responsive and…
Olga at Panache is responsive and knowledgeable
A great experience
our Agent Roxanne is the best.
Excellent support from our Agent Roxanne.
She was very patient and being very informative throughout the whole process, and I do not feel being push to commit the booking after many rounds of questions. She also have done excellent post sale support, further giving tips for the trip and handling some of the account naming info corrections. thx.
service from staff
My go to cruise company
My go to cruise company. Catherine Divan is friendly and always exceeds my expectations. We have never met but feel like she’s a friend when we chat on the phone.
Georgia Redmond -first class help
Georgia Redmond was absolutely first class. I set her a very difficult itinerary and together with a little assistance she managed to come up with the task that most travel agents said was impossible to fulfill. Panache also arranged it at a price that saved a considerable amount.
From Germany to Svalbard in a scientific cruise ship, and then to return by sea to the Norwegian mainland. Most visitors then fly that part of the journey but, for environmental reasons I wished to go by sea.
My argument is if the ice is retracting at an enormous rate why fly and exacerbate the problem?
Panache helped to solve this problem. The remainder of my journey over 6 weeks will be by rail which they will also help with.
Great service
Excellent lady at Panache ( Jen) made the whole booking experience a breeze . She answered every question and was very helpful . Certainly recommend Panache to other potential cruisers or travellers .
Lisa was brilliant
Lisa was brilliant - coping admirably with my changes of mind. She had just the right balance of checking in with me (whilst I was ‘thinking’) but not constantly chasing and pushing for a booking. She seems genuinely knowledgeable, answered all my questions swiftly and spent the time helping me choose a cabin.
Excellent service
We have been dealing with Wendy Mulholland at Panache cruises. We have never been on a cruise before but wanted to book to go to the Artic. Wendy made the whole process of booking very straightforward. No question was too much trouble to answer. She was always very professional, coming back with queries very quickly, explaining everything very clearly. She even replied to something on her day off! She got us the best price, which was competitive to other quotes. Her customer service is the best. Can’t recommend Wendy and Panache enough.
first booking with Panache Cruises
We have just booked our first cruise with Panache cruises and are very impressed with the knowledge Elitsa, Karen,Sharon Helen, Charlyne and the other representatives we have spoken with regarding all the questions from the actual trip and destination to the cabin options and possible options to choose which cabins are available and our flight options.
The booking process has been very easy and we have been kept informed and received all the confirmation in a suitable time.
Was informed very well
Was informed very well, Felicity was very helpful and made the decision easy for us especially being a group of 4 couples. Fully recommend Panaches Cruises and professional booking process we had. Greg
Becky was extremely helpful and…
Becky was extremely helpful and knowledgable
I would recommend her to anyone wanting to book a cruise.
Fabulous Panache!
We have booked quite a few cruises with Panache and our Cruise Consultant Catherine Divan is The Best! She is very helpful and friendly and no request is too much for her! We would recommend Panache for booking your cruises.
An excellent concierge service from…
An excellent concierge service from Kathryn who went above and beyond.
Wendy was a joy to deal with and worked…
Wendy was a joy to deal with and worked so hard to give us the information and book the holiday that we wanted. Excellent!
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