Marvello was extremely helpful in that he contacted us about his arrival at the property and agreed to hang on whilst l got there as l had to step away unexpectedly. He unloaded the pallet and posi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Palletways have delivered bulk loads of compost to me before, and the service has always been excellent. I had a delivery on Monday and Matt the driver from Depot 36 went above and beyond to get a ver... See more
Company replied
Finn was brilliant - we had 3 pallets of wood pellets delivered to our remote croft and he managed the whole unloading himself. Most of the load at the top of our steep driveway, but he also volunteer... See more
Company replied
Chesterfield hub amazing. . Fantastic on the telephone when I rang for help. Gave me great info and advice. Delivery driver fabulous. Placed items in my garage at end of drive. An extremely supportive... See more
Company replied
Company details
- Logistics Service
- Courier and Delivery Service
- Courier Service
- Delivery Service
- Freight Forwarding Service
- Shipping Service
Written by the company
The Trustpilot account is managed centrally at our Lichfield HQ. As such, if you have any enquiries we will request certain information from you; your postcode and consignment ID for the order. We will then be able to investigate in conjunction with the local member.
Palletways UK
Written by the company
- Who are Palletways?
- The Palletways Network is comprised of over 135 independent member companies. Our members benefit from a centralised network structure, and collectively handle over 25,000 pallets per day.
Delivery Guidelines
Delivering goods on a pallet is very different from any other type of delivery you may receive, such as parcels or packages. It takes more tools and equipment and does carry some risk to our drivers.
Therefore, our delivery rules are governed by Health & Safety guidelines, for the benefit of both our drivers and our customers so that you receive the highest quality service in the safest manner possible.
• Our Pallet deliveries ARE made to a kerbside location
• We NEED to deliver on solid, flat surfaces to facilitate safe pump truck operation
• We WILL deliver to ground level locations only
• We CANNOT deliver pallets on steep inclines
For more information on how we deliver please visit www.palletways.com/pallet-delivery-services
For any queries please contact us on customer_care@palletways.com
Contact info
United Kingdom
- customer_care@palletways.com
- www.palletways.com
4.2
Great
5K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My awkward heavy items were delivered…
My awkward heavy items were delivered carefully and safely to the exact location I wanted them
17 March 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Plant Delivery
Lovely guy called James Gough , very helpful all plants turned up in perfect condition thank you
17 March 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Marcelle was friendly and helpful
11 March 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Good customer service every time
Thank you to, John from depot 127 of Palletways for an early delivery and also for bringing it into our stockroom for it was appreciated
16 March 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Really helpful delivery driver
Really helpful delivery driver. Helped me get a pallet on to my property. Thank you!
16 March 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
On time great customer service
On time great customer service. James Gough was great. 😊
3 March 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
James Gongh was so friendly
James Gongh was so friendly, helpful and attentive the delivery was carried out with a smile and was genuinely an amazing service throughout he delivery service in. Brighton
13 March 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
John 127
John always goes above and beyond for us, we appreciate it greatly. A real credit to the company!
13 March 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
James did a sick job well impressed
James did a sick job well impressed
12 March 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
James was a great driver and very…
James was a great driver and very efficient with his delivery
12 March 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
James G from Depot 42 was courteous
James G from Depot 42 was courteous, friendly and extremely helpful
12 March 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Marcello (depot 42) was very helpful…
Marcello (depot 42) was very helpful and delivered our pallet to where we wanted. Very few and helpful and would use again
12 March 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Excellent experience
Excellent experience. Swift and helpful delivery. Marcello from Depot 42 was a legend
12 March 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
James Gough from depot 42
James Gough from depot 42 was polite, friendly and very helpful. Cannot fault the service.
12 March 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Brilliant service
Finn was brilliant - we had 3 pallets of wood pellets delivered to our remote croft and he managed the whole unloading himself. Most of the load at the top of our steep driveway, but he also volunteered to take bags down the 30-metre drive to the house. I’m really grateful as it was a really terrible day and I wouldn’t have managed otherwise. I would definitely recommend this company - so much better than any we have used before! Thanks Finn.
12 March 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Good service from Marcello depot 42!
Good service from Marcello depot 42!
Very friendly.
Thanks
11 March 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
James Gough from depot 42 was really…
James Gough from depot 42 was really helpful and friendly, went above and beyond what was asked and was a pleasure to deal with
11 March 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Really helpful and friendly
Really helpful and friendly. Awkward sized package but the driver was great and moved it to somewhere secure.
9 March 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
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