Marvello was extremely helpful in that he contacted us about his arrival at the property and agreed to hang on whilst l got there as l had to step away unexpectedly. He unloaded the pallet and posi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Palletways have delivered bulk loads of compost to me before, and the service has always been excellent. I had a delivery on Monday and Matt the driver from Depot 36 went above and beyond to get a ver... See more
Company replied
Finn was brilliant - we had 3 pallets of wood pellets delivered to our remote croft and he managed the whole unloading himself. Most of the load at the top of our steep driveway, but he also volunteer... See more
Company replied
Chesterfield hub amazing. . Fantastic on the telephone when I rang for help. Gave me great info and advice. Delivery driver fabulous. Placed items in my garage at end of drive. An extremely supportive... See more
Company replied
Company details
- Logistics Service
- Courier and Delivery Service
- Courier Service
- Delivery Service
- Freight Forwarding Service
- Shipping Service
Written by the company
The Trustpilot account is managed centrally at our Lichfield HQ. As such, if you have any enquiries we will request certain information from you; your postcode and consignment ID for the order. We will then be able to investigate in conjunction with the local member.
Palletways UK
Written by the company
- Who are Palletways?
- The Palletways Network is comprised of over 135 independent member companies. Our members benefit from a centralised network structure, and collectively handle over 25,000 pallets per day.
Delivery Guidelines
Delivering goods on a pallet is very different from any other type of delivery you may receive, such as parcels or packages. It takes more tools and equipment and does carry some risk to our drivers.
Therefore, our delivery rules are governed by Health & Safety guidelines, for the benefit of both our drivers and our customers so that you receive the highest quality service in the safest manner possible.
• Our Pallet deliveries ARE made to a kerbside location
• We NEED to deliver on solid, flat surfaces to facilitate safe pump truck operation
• We WILL deliver to ground level locations only
• We CANNOT deliver pallets on steep inclines
For more information on how we deliver please visit www.palletways.com/pallet-delivery-services
For any queries please contact us on customer_care@palletways.com
Contact info
United Kingdom
- customer_care@palletways.com
- www.palletways.com
4.2
Great
5K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful driver
A good delivery this morning, arrived on time and John from Palletways depot 127 helped me to unload the boxes and took the pallet away. Great customer service. Thank you
11 March 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Thank you for the early delivery
Very early delivery, thank you John from depot 127
11 March 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Awful
Awful. Missed the delivery window. No apology on arrival. Surly driver who offered up the 'no mate my job is just to deliver the goods not remove the pallet for you' explanation (lovely as pensioners to have to set to and unload heavy radiators and then break down the pallet, which was completely blocking the pavement).
Consignment No.60045708265
11 March 2026
Unprompted review
Reply from Palletways UK
Hi, please can you amend your review to include your 11-digit Palletways Consignment ID?
Thanks,
Palletways Customer Care
Good service
A big thank you to Palletways for getting my delivery to me earlier than I expected. It was a great help to me. Thanks to the driver too, John from depot 127
11 March 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Great delivery polite staff
Thank you again to John from depot 127 for a timely delivery today. Again he managed to get the shipment exactly where I needed it
11 March 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Marcello from depot 42 was fantastic
Marcello from depot 42 was fantastic, helpful and the delivery was seamless
11 March 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Marcello goes above and beyond!
I had a delivery this morning.it specified kerbside but It was far too heavy for me to lift. Marcello was super friendly and helpful. He assisted with getting it off the kerb so it was in a safe place. This is the second time he has helped with a delivery. Such a nice guy.
11 March 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Delivered on time
Delivered on time, good communication and driver, Marcello, was very helpful
11 March 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Good communication on delivery.
Good communication on delivery.
Arrived at the stated time.
10 March 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Marcello delivered on time and was…
Marcello delivered on time and was really helpful bringing the delivery into the garage. Thanks
6 March 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Kept very well informed
Kept very well informed. Arrived within stated delivery window. Very pleasant and helpful delivery driver. A++ service. Thank you!
5 March 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Bang on time
Bang on time, friendly and efficient.
Thank you Marcello - our delivery driver👍
5 March 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Good customer service
Thank you again to John from Palletways depot 127 for a nice early delivery. He is always happy and helpful
5 March 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
really friendly and quick and easy
really friendly and quick and easy! thank you!!
4 March 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Marcello took the utmost care in…
Marcello from depot 42 took the utmost care in delivering the pallet as close to the house as was possible, despite the slope on the drive!
Brilliant, courteous service. We couldn't ask for better.
2 March 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Good overall service
Good overall service, timely delivery and consistent communication. Thank you Palletways and our driver John from depot 127
2 March 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
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