Palletways UK Reviews 5,115

Pallet was delivered to the wrong house about 1/2 a mile away. The driver clearly signed for the delivery himself as no one was home at the incorrect address - pallet was just left in their driveway. I had to drive to the other house, unpack the pallet into my car and then drive home and unload. While the lady that helped me locate the missing pallet on the phone was wonderful this is far from ideal experience.

James Gough( depot 42), great delivery guy, friendly and professional . Thanks

James was hugely helpful and friendly and made sure the pallet was delivered as close as possible which we really appreciated. Many thanks.

John is the BESTTT!!

James gough was very professional patient we definitely recommend using his service again thank you

Ryan from depot 20 delivered my TransK9 dog crate today. When it arrived, it was clear we were not going to get it through the front door. We unpacked it in the hope that we could, but unfortunately it was still a no. Ryan didn’t want to just leave it as it was and suggested we put it in my car. He helped me get it in the boot, taking great care not to damage my car in the process. I am extremely grateful I had Ryan helping and working with me and I wasn’t just left. Top guy, a perfect gentleman and a real asset to Palletways.

Followed instructions politely

Marvello was extremely helpful in that he contacted us about his arrival at the property and agreed to hang on whilst l got there as l had to step away unexpectedly.
He unloaded the pallet and positioned it as close to the front door as he could so l wouldn’t have far to carry the contents
Thank you for all you kindness Marvello and have a happy Easter

Very polite and helpful

Excellent service from Palletways from start to finish, constantly kept in the loop ref delivery and our driver Marcello (42) was amazing he went the extra mile to ensure we were happy even putting the delivery in the garage - thank you Marcello you’re a star!

Friendly and helpful

Marcello from depot 42

Marcello depot 42 was great, he was polite and quick with the drop off !!

I had a very disappointing experience with Palletways. My large pallet delivery was left on the road by the driver, which was both unsafe and inconvenient. I politely asked him several times if he could help move the items onto the pavement, but he refused outright.

What made the situation even more upsetting was what happened next. As I went to ask my neighbour for help, she — a white British woman — asked the driver the same thing, and he immediately agreed and moved the items without hesitation. As someone of Indian heritage who wears a headscarf, I found this difference in treatment deeply concerning and hard to ignore.

This experience felt disrespectful and unfair. I would expect a basic level of professionalism and equal treatment for all customers. Unfortunately, this was not reflected in my interaction, and it has left me very dissatisfied with the service.

James Gough very lovely young man. Very polite and efficient and happy in his work.

Our delivery was completed within the time specified. The driver (James Gough) was very professional, polite and was very helpful, putting the pallet in a convenient place!

Amazing as always. Great service. Always has a smile

James made our delivery quick and painless , very polite and friendly

James Gough depot 42. Seamless Delivery. Very polite and helpful.

Palletways depot 42 was very efficient and friendly service
James gough the delivery driver was very polite and helpful,would definitely recommend.

Nice delivery man James Gough
Patient and polite