Good quality in general, just the support wasnt that quick and dificult to reach on the phone, but they respond a couple of days later and solve my issue. thanks.
Company replied
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See what reviewers are saying
Edyta was incredibly helpful in resolving an issue with a lost package. They replaced it with a new batch as soon as I brought it to their attention that it was lost somewhere in the transport company... See more
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Thanks, the order was easy and the design process visually pleasing. I did get nice service support and look forward receiving the paper tape, hoping it will look and feel great and has a satisfyin... See more
Company replied
All in all, a super support in the realisation of our project. We commissioned a small folding box. The design was often changed on our side and the timing became increasingly tight as the producti... See more
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Company details
Written by the company
Schluss mit langweiligen Kartons! Ansprechende Designs mit dem Online-Assistenten erstellen − easy! ✅ Ab 30 Stück ✅ Ab 0,26 €/Stück ✅ kostenlose Lieferung ✅ Öko ✅ 0,00€ Setupkosten
Contact info
Eichhornstraße 3, 10785, Berlin, Germany
- hello@packhelp.de
- www.packhelp.de
4.5
Excellent
591 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Easy handling, very good price
Easy handling, good designs, especially for small scale business a good chance to get great packaging. Lead time (21 days) could be better, but for this price okay
1 December 2020
Great customer service & very…
Great customer service & very responsive re questions and requests!
And great quality of the products ordered.
23 November 2020
great service
i was very impressed with the efficiency, speed and professionalism of packhelp
17 November 2020
Poor
Poor, poor service!
Taking them ages for simple order of 50 printed envelopes. Still overdue...
12 October 2020
Great customer service!
22 July 2020
Unprompted review
Not a good product
The boxes arrived severely damaged. As most companies provide free samples, I can see why this one charges 30€ to see their product, because from their samples, it's very easy to ascertain that it's not a quality company - or product - to work with.
30 June 2020
Unprompted review
Reply from Packhelp
Hi William, thank you very much for the feedback! We can see that one of our dedicated agents is in contact with you. You will receive a follow-up from us shortly. Please check your inbox. 💙
Did not really like the sample policy
25 EUR for samples, and was not satisfied with the choices. I am unable to plan.
27 May 2020
Unprompted review
Reply from Packhelp
Hi there, thanks so much for your feedback! One of our dedicated agents will contact you to assist 💙
Great product range and delivered…
Great product range and delivered within the promised deadline.
Really happy with the product quality.
I wish the ordering process was a bit smoother.
25 February 2020
Unprompted review
Reply from Packhelp
Noted! Thanks so much Murali! We would absolutely love to hear some of your feedback in more detail. One of our dedicated agents will be in contact with you soon :)
Very good customer service.
18 February 2020
Unprompted review
Reply from Packhelp
Thanks Michael! Feel free to reach out to us if you need anything else! 💙
Everything was so uncomplicated and I…
Everything was so uncomplicated and I received my cartoons such as I expected.
Thank you Packhelp!
13 February 2020
Unprompted review
Reply from Packhelp
Thanks so much for the kind words! So happy you like your boxes!
I did not receive my package yet and im…
I did not receive my package yet and im asked 3rd time to give my opinion. Delivery takes 3 weeks already... sorry it starts to be frustrating...
Customs to Switzerland were more than an order itself. I hope its going to be worth.
20 January 2020
Unprompted review
Really efficient and helpful service
Really efficient and helpful service. perfect quality
Super nice experience using packhelp and felt like the customer service team were committed to really helping me (had some sizing and material questions).
It's always a bit of a mystery when designing something online and waiting for it to come in real life but happy to say that this was one of those positive experiences where my design came out exactly how i wanted it and felt really premium!
24 September 2019
Unprompted review
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