Good quality in general, just the support wasnt that quick and dificult to reach on the phone, but they respond a couple of days later and solve my issue. thanks.
Company replied
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See what reviewers are saying
Edyta was incredibly helpful in resolving an issue with a lost package. They replaced it with a new batch as soon as I brought it to their attention that it was lost somewhere in the transport company... See more
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Thanks, the order was easy and the design process visually pleasing. I did get nice service support and look forward receiving the paper tape, hoping it will look and feel great and has a satisfyin... See more
Company replied
All in all, a super support in the realisation of our project. We commissioned a small folding box. The design was often changed on our side and the timing became increasingly tight as the producti... See more
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Company details
Written by the company
Schluss mit langweiligen Kartons! Ansprechende Designs mit dem Online-Assistenten erstellen − easy! ✅ Ab 30 Stück ✅ Ab 0,26 €/Stück ✅ kostenlose Lieferung ✅ Öko ✅ 0,00€ Setupkosten
Contact info
Eichhornstraße 3, 10785, Berlin, Germany
- hello@packhelp.de
- www.packhelp.de
4.5
Excellent
591 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Good support and quick delivery
Compared to our last order we have been well supported by Packhelp this time. The product we ordered arrived quickly and as we expected it to be in terms of look and performance.
12 September 2022
Unprompted review
Reply from Packhelp
We love to hear you stick with us, and that you considered our service better this time! Thank you for your honest feedback, Sarah 😊
Absolutely terrible service....no…
Absolutely terrible service....no communication from customer support. Ordered on the 10th of November and told a delivery would be 1-3 days. Didn't receive package until the 22nd of November. Sent numerous emails and only got automated responses. Never again will I deal with this company.
22 November 2022
Unprompted review
Reply from Packhelp
Please, accept our sincere apologies! One of our agents will contact you shortly with a solution.
Is it a joke
Is it a joke? I received too late only the lids without the boxes. What I will do with the lids?
8 October 2022
Unprompted review
Reply from Packhelp
Eliene, thank you for sharing! One of our agents has contacted you regarding the issue. Please, check your inbox 💙
Quick and flexible support
All in all, a super support in the realisation of our project.
We commissioned a small folding box. The design was often changed on our side and the timing became increasingly tight as the production time is quite long. Nevertheless, we had fast support, quick response times by mail and also patience and flexibility.
The best thing was that Packhelp then also rushed the production so that we could still make our delivery on time.
The only constructive criticism concerns the start of the enquiry process via the website. We didn't have the same contact person from the last order process (a year ago) and had to contact them via a form instead of being able to call somewhere directly and quickly.
1 September 2022
Unprompted review
Reply from Packhelp
Anna, thank you for your lovely review! We appreciate the constructive criticism, and we're looking forward to collaborating with you again in the future 💙
sustainable products and great service.
25 August 2022
Reply from Packhelp
Nishant, we loved working with you! Thank you for trusting us 💙
Packhelp makes a great job!
The prints and the boxes have a very good quality and the service is super fast and super professional. They resolved my problems within short time. The platform is easy to handle and it is easy to order products.
24 August 2022
Unprompted review
Reply from Packhelp
That's awesome, Andrea! 🤩 Thank you for sharing your experience 🙂
Reply from Packhelp
Thank you very much, Tobias! 💙
Great Support, Great Products
I can absolutely recommend Packhelp.
The support is really great! :)
We are happy with our ordered products. Thank you!
18 August 2022
Unprompted review
Reply from Packhelp
Alex, thank you for sharing 💙
Great costumer service
Great costumer service: friendly, nice and very competent & efficient!!!! Perfect!
1 August 2022
Unprompted review
Reply from Packhelp
Dorothea, thank you for your feedback! :)
1 month and still no products arrived
I ordered 1 month ago and still did not receive my package. The customer service has been good and responsive but they took 2 weeks to even dispatch the first order before I had to write to them and then they dispatched quickly. But UPS did not process the parcel so they needed to send me a second one and now UPS keep saying "failed delivery" when they have not attempted a dlivery.
14 July 2022
Reply from Packhelp
Grace, thank you for your feedback! According to UPS, the provided shipping address is incorrect, and this is why the delivery was not possible. One of our agents will contact you shortly to solve this issue :)
Awesome experience
Awesome experience! The customer support is fast, nice and super helpful. Can highly recommend!
29 April 2022
Unprompted review
Reply from Packhelp
We're delighted to read that! Thank you for your honest review.
Reply from Packhelp
Thank you for your kind words! :)
There was a bug in the system which…
There was a bug in the system which delayed the delivery of the goods. Apart from this unfortunate mishap, the customer support is good and the quality of the boxes was excellent. I would just recommend to check and fix webshop bugs, so that there is no frustration.
8 February 2022
Great service! Thanks to Marta & Fira
Great service!! Especially Marta & Fira who took care of all my customer service requests! Good quality! Thanks :)
11 January 2022
Unprompted review
Great service and quality :)
13 December 2021
Excellent service
We are very happy with the service provided by packhelp. Beginning with the Information all the way to the delivery they were always accesible and would respond fast the emails and we are very happy with the bags.
25 November 2021
Unprompted review
Thank you very much for the great order…
Thank you very much for the great order here. Starting from perfect customer service (Alexandru) to the fast delivery service. They helped me with a problem (that I made) immediately. 100% satisfied. 100% grateful.
12 November 2021
Great customer service
Great packaging solutions, easy customaziable, fast shipping and super helpful customer service! Angelina made my life much easier : )
10 November 2021
Unprompted review
Great Quality Product.
24 October 2021
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