Oxbury Bank Plc Reviews 

1,717
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 421 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the intuitive mobile application and user-friendly website, noting that setting up new accounts, logging in securely, and transferring funds is remarkably simple and smooth. Consumers also appreciate the exceptionally helpful customer support team, clear communication regarding account maturities, and consistently competitive interest rates offered across various products. However, some people mentioned occasional difficulties accessing the application on new devices and dealing with strict security and authentication steps. A few other people also felt that daily transaction processing times and overall service flexibility could be improved to better meet customer expectations.

What people talk about most

User experience

Consumers find user experience to be highly satisfying, consistently praising the intuitive online software... See more

Application

Reviewers mention positive feedback about application, highlighting that the setup process is extremely quick... See more

Website

Customers had positive experiences with website, frequently highlighting the well-designed online systems and... See more

Service

People report positive experiences with service, highlighting efficient transactions and very easy account... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff are very helpful, attentive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oxbury offers a well explained choice of accounts. Information is easy to find. Rates are good. I found it easy to create a new account that met my needs and to transfer funds across to it. When I ne... See more

Rated 5 out of 5 stars

I was attracted to Oxbury bank because of the excellent rates of interest for savings. The process of opening an account was straightforward and the various steps were laid out in clear language, easy... See more

Rated 5 out of 5 stars

Ease of setting up the account at a reasonable interest rate which was better than most of the other banks. Seems well organised bank with good communications. Overall very happy

Rated 5 out of 5 stars

Investing with Oxbury is straightforward, simple and comprehensible. The instructions are timely and clear and opportunities explained. The interest rates are favourable and I like the shorter ter... See more


Company details

  1. Bank
  2. also in
  3. Agricultural Association

About Oxbury Bank Plc

Written by the company

Oxbury Bank was founded to provide the food and farming industries with the funding and support that they need. We are extremely positive about the future of agriculture and the opportunities available for the sector.

Every pound saved with Oxbury goes to help farmers and the wider market produce food, preserve the countryside and deliver a positive impact to the rural economy. We’re a bank that wants to see farming businesses thrive, together we can make that happen.

For most banks, farming is only a small part of their business. At Oxbury, it is what we do.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,717)

385 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Customer Service

I have had several accounts with this bank and have always thought that they provide great service. This was confirmed when after opening a fixed rate bond, they emailed me to let me know that they had just made another bond with a higher interest rate available. They also explained (as I had only just opened the first bond), how to make the change.

21 May 2026
Rated 5 out of 5 stars

I’ve used OXBURY Bank for several…

I’ve used OXBURY Bank for several years. Very happy with the App, funding and payout of fixed term bonds.
Rates are largely competitive depending upon BoE position, and market circumstances.
Have recommended to family and friends.

20 May 2026
Rated 5 out of 5 stars

Everything good

Easy to open an account. Clear instructions on how to fund account. Excellent interest rate. Just what you what.

19 May 2026
Rated 5 out of 5 stars

Love Oxbury

Love Oxbury, came across them by chance. They offer great savings rates, the App is good and support is first class. Best of all I am supporting British agriculture and farming. I highly recommend Oxbury.

12 May 2026
Rated 5 out of 5 stars

They call you back

They call you back! I know that might not sound much but they do, and when they do you speak to a person who knows your business, in fact they know a lot about your business. Oh, and they listen, they listen intently and they act.
The Oxbury's team are pleasant, knowledgeable and helpful.

11 May 2026
Rated 2 out of 5 stars

Poor general gaving rates

Your general interest rates (savings accounts ) are lower than general market rates. Offering higher saving rates on an individual basis is unethical.

14 May 2026
Oxbury Bank Plc logo

Reply from Oxbury Bank Plc

Hello,

We are very sorry that your experience with Oxbury was not satisfactory. At Oxbury we pride ourselves on putting our customers first, and we want the chance to turn this negative experience into a positive one. We’ve sent you an email, but if you have any questions, please contact us at complaints@oxbury.com and we will try to assist you in any way we can.

Many Thanks,

The Complaints Team

Rated 5 out of 5 stars

Have been consistently satisfied with…

Have been consistently satisfied with service from Oxbury Bank. Logging in is straightforward and safe, and navigating the website is user friendly. Rates are competitive. Had to telephone on one occasion with a query and was put through very quickly to an assistant, not a chatbox but a human being. Very impressed by Oxbury and would recommend.

14 May 2026
Rated 5 out of 5 stars

straight honest and productive people

They do what they say they will do. On time every time. Old fashioned banking. Not speaking to some smart ass prat with an ology in a how to be offended and do I really have to do that attitude every day it such a bother this working for a living . It seems they go to work to do some work. Refreshing experience. I like em. They are good

13 May 2026

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