Outwell Reviews 1,289

Customer service was great in finding the product that I needed. Was dispatched very quickly but took a long time to come.

I still haven’t received my purchase so can’t very well review your service and my experience!!

Delivered what I ordered no probs but order tracking was useless

After 1 years heavy use, my cool box DC lead gave up the ghost. Being able to purchase a replacement lead has saved me a fortune and far better for the environment as I can carry on using the cool box rather than bin it and buy another one.

Parcel not delivered

I like Outwell, best for camping

Very good website, all with up to date info. Delivery all over to Romania was sharp and quick. Thank you!

Already have a large Outwell table so purchased a smaller table as the quality of the first table was excellent.

Outwell are a great company to deal with. I bought a Denver 5 tent to replace a Virginia 5 tent, both poled. The Virginia 5 lasted for about 13 years and was a great tent, I haven't used the Denver yet but it looks awesome. I had couple of questions and had a prompt reply to both. Also free shipping to the UK on purchase over £600. Thanks Outwell, you and your products are excellent.
Thanks for a stress free transaction. 😊

I researched the market and concluded that the ECOcool looked to be the best in it's class. It is well made and cooled down to 1°C in a central heated room. On top of that I got a super discount.

Ordering was easy . Service was good

I ordered an item before Xmas 2025 which was not in stock. They perfectly communicated and on its availability and their estimate for 100% on. Easy transaction. Perfect quick delivery.

Delivery took a week and a half and the tracking didn’t work so I had no idea when it would arrive. However, it is a very good camp bed.

brought 4 outwell event shelters needing to connect them all up in different configurations so needed gutters. Couldn't find any lgutters anywhere but found some & they came from outwell quite quickly

excellent!

Tent under warranty, but the poles snapped under normal use. Tried to get a replacement from the customer service team, they sent me a link to a replacement pole which is not in stock, for me to purchase. and then an email to rate the customer service experience. not great. The tent is 3 years old and has been used 3 times before the pole broke. The cost was £500 for the brand new tent, i think there maybe some manufacturing quality problems

I had no hint that the product part was being shipped from abroad at the point where I purchased it online. It took 2 weeks to arrive. Communication was just generated replies that didn't properly address my questions.

I have recurved a tent not two chairs and can’t get hold of anyone to speak toi

I brought my new tent direct from outwell as part of the pre sale at the beginning of the year.

The tent arrived. Upon unwrapping the tent from the box, the bag for the tent ripped. It took months for a new bag to be sent and even then was the wrong bag for the tent so gave up. The quality of the tent is well made however little touches like the Velcro were poorly attached

Overall I would have an outwell tent again but I would by from a retailer which cares about it’s customer service