Outdoor World Direct Reviews 

8,428
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I made a few last minute purchases before my camping holiday and Outdoor world direct were absolutely brilliant. Fast delivery each time and one order they had a slight issue but they got in touch to... See more

Rated 5 out of 5 stars

Quality product at a very competitive price, shipped and delivered in a couple of days. Superb customer service ,a pleasure to do business with. Will definitely use Outdoor World Direct when the need... See more

Rated 5 out of 5 stars

Had need to call as I did my order wrong. No issue, all resolved quickly and was able to reorder correctly. The item arrived within the specified timescale. Delivery comms all good. Pleased with purch... See more

Rated 5 out of 5 stars

These people are awesome! I placed my order on Thursday morning and the tent arrived the very next day. They even included a groundsheet and a tent repair kit in the bundle. I bought the Vango Sierra... See more

Company details

  1. Camping Store
  2. Awning Supplier

Written by the company

Providers of camping equipment, tents, drive away awnings and caravan awnings. We have a large showroom open to the public in Ossett, Yorkshire. We also have a great website jam packed with great outdoor products from brands such as Vango, Outwell, Outdoor Revolution, Coleman, Campingaz and Quest. Whether you are looking for a lightweight backpacking tent or a large family tent, we have an array of options to suit your budget and purpose. We have over 22 years trading experience, and we consider ourselves experts in our field, with great after-sales care.

OutdoorWorldDirect Details

Written by the company

Free UK Shipping
We offer free delivery to UK Mainland on orders over £50, terms and conditions apply as some postcode are restricted.
EU Shipping Available
We now ship to over 20 European countries, simply check the website for details.
Great Brands
We stock the finest outdoor brands on the market - Vango, Outwell, Coleman, The North Face, Didriksons, Regatta, Robens and many more.
Great Customer Services
We think our after sales service is one of the best in the industry, if not the best! If you have a problem with your order, simply give us a call on 01924 265457 and we will do our best to help.

Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(8,428)

926 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perch low chair

Perch low chair, half the price of Fox, Solar equivalent. Great guest chair for weekend overnight sessions.

22 July 2026
Rated 5 out of 5 stars

Perfect form start to finish

Perfect from start to finish.
We had so many problems with the delivery company, FedEx, so I contacted Outdoor World customer service, and they sorted everything out for us; absolutely perfect ☺️

22 July 2026
Rated 1 out of 5 stars

I pre ordered an item.Having paid and…

I pre ordered an item.Having paid and waited for it the wrong item was delivered.It hadn’t been checked before being sent out.The item I ordered is no longer available apparently.I then had to wait in for the wrong item to be picked up.I’m waiting for a refund presently .The original order was placed on 27th June .

20 July 2026
Outdoor World Direct logo

Reply from Outdoor World Direct

Hi Jane

I am sorry to hear you had a bad experience with us

We did suffer an inventory issue with this table with our supplier, and we did work hard to source more of them, but it was a difficult situation as the supplier we use for Zempire no longer represents or distributes that brand.

I did check and see the table you received was collected today, therefore, I have refunded your account

I do hope you can shop with us again, as you will see from our strong reviews, your experience does go against the grain of our usual level of service.

Apologies for any inconvenience caused

Kind regards
David
OWD

Rated 5 out of 5 stars

Quick, Easy and rapid delivery

Great shopping experience, ordered something online. Website easy to navigate and checkout process was simple.

Order turned up much much sooner than estimated so very speedy and fantastic service.

Competitive and fair pricing.

17 July 2026
Rated 5 out of 5 stars

First time I have used Outdoor World

First time I have used Outdoor World, discovered them by searching the net.
Ordered my items online, quick, easy and competitive prices, items delivered in a couple of days.
Great company, great products, great service.
I would highly recommend

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with super fast…

Great experience with super fast delivery [even though I paid extra] as it arrived next day. Originally spoke with staff member an hour before placing order to ascertain stock levels and how quickly items could be delivered. Not yet used the items so unable to comment on those yet. Price wise, similar to competitors.

17 July 2026

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