Optical Express UK Reviews 

Everyone at Optical Express, Bridgewater, Manchester, made me feel welcome, listened to, helped me relax and understand the process and couldn't have done any more to make the experience better. I was anxious before the appointment, but Sue and Usman really calmed me down and actually made the visit enjoyable. My YAG treatment was completely pain free, quick and easy. Thank you for your patience.

I had a great experience with Optical Express for LASIK. Having more complex requirements, I needed 2 surgeries. Optical Express were supportive and communicative throughout. The staff were always helpful and friendly at the Chelmsford branch. Very thorough care and support.

Adri immediately put me at my ease. He was very friendly and chatty. I hope I am with him on my next visit.

I recently attended a laser eye surgery consultation at Optical Express in the Trafford Centre and was really disappointed by the experience, particularly the attitude of the staff.

I booked the appointment because I am interested in having laser eye surgery and wanted to understand my suitability, the likely results and the costs involved before making a decision.

Unfortunately, having booked the day before, I hadn't seen the information advising that I wouldn't be able to drive following the eye drops. I was more than happy to rearrange the appointment, but the staff suggested completing the other tests and returning another day for the drops. This was absolutely fine with me, but from that point onwards I felt as though I was being treated as an inconvenience rather than a potential customer.

During the consultation, I was advised that my lazy eye would limit the results I could achieve. This was understandably disappointing news, and I had a few questions to better understand my options. Unfortunately, I found the optician's responses patronising and dismissive, rather than helpful or reassuring. I wasn't expecting miracles, just a clear explanation of what was and wasn't possible.

When discussing returning to complete the consultation, I was repeatedly reminded that these free consultations cost the company £120, which made me feel particularly unwelcome. I was simply following the arrangement their own staff had suggested.

I left without any real understanding of the likely costs or next steps, and feeling as though the staff had very little interest in helping me make an informed decision.

I was genuinely considering proceeding with surgery, potentially sooner than I'd originally anticipated with it only being one eye, but the experience has completely changed my mind about using Optical Express.

Laser eye surgery is a significant decision, both financially and personally, and I think it's perfectly reasonable to expect staff to be patient, informative and approachable when you're exploring your options. Unfortunately, that wasn't my experience, and I'll now be looking elsewhere.

Amanda was professional, friendly and efficient throughout my lens replacement surgery consultation, providing an excellent service and answering all questions thoroughly.

This was my initial consultation for lens replacement surgery. Amanda was very warm and welcoming and put me at ease straight away. Everything was explained fully by Amanda and Muhammed the Optometrist. I would highly recommend Optical Express in Kendal.

Stupid guy with an astonishing accent on the phone trying to book me an appointment before he has explained anything to me. What an unprofessional waste of time 😒

Laura, Caitlin, Tegan, Donna and Rebecca make the experience looking for new glasses easy and are all bery helpful

I took my 21year old daughter for a routine eye appointment with Miss Gupta at the Leeds White Rose branch, in September. She found a hole and detachment in my daughter’s retina and immediately contacted Leeds General Infirmary to be seen urgently. They could not see her that day but she was examined the following day and surgery carried out within a few days. The surgeon told her that her eye was a “ticking time bomb” and it was only down to Miss Gupta’s diligence that it was spotted. If there was ever an advert for regular eye appointments, this is it. She was fantastic and I could not recommend more.

My wife and I both had lens replacement surgery with Optical Express, just under 2 years ago, at Milton Keynes. Having moved to Devon, I have just tried to book an appointment for an eye sight test and check up at our nearest Optical Express branch in Plymouth or Torquay.
I was told that neither branch have sufficient qualified optometrists to carry out such eye tests and that if we wanted an aftercare appointment, the cost would be £100 each.
We are really disappointed that having paid out £10,000 between us, we are clearly of no further interest to this company.

St Enoch Centre branch
Assisted by Jenna and Yvonne.
Very attentive and accurate

Had my eyes done - last month I can now see . Wished I’d had done it when I was 50 . Was there for about 3 horse at Peterborough optical express. Kira Liz ossama where absolutely 💯 brilliant, got check up soon at Wisbech , not sure of the man I see there but also kind n nice . I would recommend to any one , 5 stars 🌟

All the staff at ACES are very welcoming and understanding - important for my elderly mum.
Louisa on reception is a gem.

Very warm and welcoming, celine was very friendly and I got all the information I needed

I visited OpticalExpress in Johnstone, Renfrewshire last week and had a very positive experience with Jenna and Samantha! The optician was friendly and efficient, and this was the same when choosing my frames. Thank you both!

Well I had the most great experience at my apppinyment consultation ay whest field.There was lady Ilaha which wes amazing on explaining and talking through the process ,she was very polite and make me feel comfortable.After I finished with Ilaha I waited for a bit outside and thebn came e lovely Nektare which assessed my eyes and talked through which best sute me .Nektare was very professional and very experienced on her job .She made me feel comfortable during the conversation.She was very polite and respectful explaining attention to details .

I found staff at optical Express, helpful, professional, had great knowlege and i recieved plenty of information on my appointment regarding pacific eye care requirements.

From start to finish my treatment right through and operation were first class. I was extremely nervous the day of
my both eye operation but it was truly marvellous, no pain at all and pleased with my results.