I was speaking to a nice young lady called ZL from the Philippines she was very polite. We had a good chat. She helped me with my Debt we sorted it out between us very fast without any discomfort or p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The wonderful Yvonne called me earlier. She had so much empathy and didn’t judge me for one moment. I have had numerous personal issues over the last 6 years, which unfortunately, put me into a debt... See more
Company replied
I had a brilliant interaction on the phone with Yvonne I told her I didn't believe this debt is anything to do with me & after around 30 minutes she came back on the line & said that the debt that the... See more
Company replied
Jennifer was my phone consultant today and dealt with my enquiry promptly and efficiently. Checking my situation and talking to ke with genuine concern and care. She is a lovely lady with true underst... See more
Company replied
Company details
Information provided by various external sources
Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dumbartonshire. Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections. We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum. Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.
Contact info
Meadowbank Street 15, G82 1JR, Dumbarton, United Kingdom
- 0141 428 3990
- general@oposlimited.com
- www.oposlimited.com
4.3
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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The call handler was very polite and…
The call handler was very polite and friendly.She helped me with my issues and offered good advice. A very professional call.
27 February 2026
Unprompted review
Reply from Opos Limited
Thank you so much for your lovely feedback. We’re delighted to hear that the call handler was polite, friendly, and able to help resolve your issue while offering helpful advice. We will be sure to pass your feedback on to the colleague involved.
Good communication and understanding of…
Good communication and understanding of message being passed.
26 February 2026
Unprompted review
Reply from Opos Limited
Thank you for your feedback. We're delighted you were happy with the communication provided and truly appreciate you taking the time to share your experience. We will pass your feedback on to the agent in question.
Sam was amazing took the time to find…
Sam was amazing took the time to find out what the problem was with my dro. Really seemed like she cared and made me feel a lot better as now I have an understanding of what has happened. 10/10 Sam thank you
24 February 2026
Unprompted review
Reply from Opos Limited
Thank you so much for taking the time to leave such wonderful feedback. We’re delighted to hear that Sam was able to identify the issue and provide clear explanations around what had happened.
We’ll be sure to pass your kind comments on to Sam.
Thank you again for your 10/10 review — we really appreciate it.
OPOS, Sam. Excellent service
Sam was excellent with explaining the next steps and didn't judge my personal situation at all. I felt as ease within seconds of the call commencing.
23 February 2026
Unprompted review
Reply from Opos Limited
Thank you so much for your kind feedback. We’ll be sure to pass your kind feedback on to Sam.
Very good communication
20 February 2026
Unprompted review
Reply from Opos Limited
Thank you for your feedback. We're delighted you were happy with the communication provided and truly appreciate you taking the time to share your experience.
Absolutely fantastic help
Absolutely fantastic help. Advice was clear and understandable, very patient, extremely helpful and very understanding, all in all, great service and adviser
19 February 2026
Unprompted review
Reply from Opos Limited
Thank you so much for your wonderful feedback!
We’re delighted to hear that you found the advice clear and easy to understand, and that your adviser was patient, helpful, and understanding throughout. Providing supportive and straightforward guidance is very important to us, so it’s fantastic to know you had such a positive experience.
We truly appreciate you taking the time to share your thoughts
Samantha was very helpful nothing too…
Samantha was very helpful nothing too much trouble .
18 February 2026
Unprompted review
Reply from Opos Limited
Thank you for your lovely feedback! We're so pleased to hear that Samantha was very helpful and that nothing was too much trouble. Providing supportive and attentive service is always our goal, and it’s wonderful to know she made a positive difference to your experience.
Spoke to a call handler and advisor…
Spoke to a call handler and advisor called Chelsea she was polite and patient and understanding with my terms as far as a debt collection companies go this company seems to care and am happy to deal with them
Many thanks
18 February 2026
Unprompted review
Reply from Opos Limited
Thank you so much for taking the time to share your experience. We're delighted to hear that Chelsea was polite, patient, and understanding while discussing your situation.
Your kind words mean a great deal, and we're glad you feel comfortable dealing with us. If you ever need any further support, please don’t hesitate to get in touch — we're here to help.
Reply from Opos Limited
Thank you so much for your kind words! We're thrilled to hear that you found our service quick and easy, and that our team was understanding and helpful. We truly appreciate your feedback
Halima was lovely
Halima was lovely, very understanding after my horrendous experience with SoEnergy, who increased my bill by 500% for no reason, then impacted my credit file by reporting me to a debt collection agency. I always pay my bills, so speaking to Opos was scary. Halima was very understanding and listened to my rant. Poor lady!
17 February 2026
Unprompted review
Reply from Opos Limited
Thank you so much for taking the time to leave this feedback. We’re so pleased to hear that Halima was able to support you during what sounds like a very difficult situation. We’ll be sure to pass your kind feedback on to her.
Zel has been a great help
Zel has been a great help. 😊 Great Customer Service! She Sorted my issue in a snap and her patience was top-notch 🌟
Thank you Zel, you’ve been amazing ⭐️
16 February 2026
Unprompted review
Reply from Opos Limited
We’re thrilled to hear that Zel was able to help so quickly and with such patience! We’ll be sure to pass your kind words on—she’ll be delighted to know her support made such a difference.
Great customer service
Respectful on the phone and great helpful information and great customer service. Spoke to Brandon who was very clear, helpful and informative.
13 February 2026
Unprompted review
Reply from Opos Limited
Thank you for sharing your experience! We’re thrilled to hear that Brandon provided clear, helpful, and informative support while delivering great customer service. We’ll be sure to pass your kind feedback on to him.
Telephone operative
The operative on the phone was as helpful as she could be, polite and efficient.
13 February 2026
Unprompted review
Reply from Opos Limited
Thank you for your kind feedback! We’re delighted to hear that our operative was helpful, polite, and efficient. We’ll be sure to pass this on to the agent
Quick+easy to understand.
My experience was straight forward and easy to understand
12 February 2026
Unprompted review
Reply from Opos Limited
Thank you so much for sharing your experience! I’m really pleased to hear that everything felt straightforward and easy to understand. We’ll be sure to pass your feedback on.
Thank you JADE
I had such a positive experience speaking with Jade from customer service. She was incredibly kind, attentive, and genuinely caring. What stood out the most was that she cared more about whether I could realistically afford my bills than anything else.
I struggle with anxiety when dealing with debt companies, but Jade did not judge me or make me feel uncomfortable. She listened, understood my situation, and gave me clear options without pressure. She treated me with empathy and respect.
After the call, I genuinely felt human again. I don’t often leave reviews, especially when it comes to financial matters, but credit is absolutely due here. Jade has a heart of gold, and her support made a real difference to me.
Thank you.
12 February 2026
Unprompted review
Reply from Opos Limited
Thank you so much for taking the time to share this wonderful feedback.
We’re absolutely delighted to hear about your positive experience with Jade. She is a valued member of our team, and it means a great deal to know that her kindness, empathy, and professionalism made such a meaningful difference to you.
We understand that discussing financial matters can feel overwhelming, especially when anxiety is involved, so we’re particularly pleased that Jade made you feel listened to, respected, and supported without any pressure. Treating people with understanding and compassion is extremely important to us, and your comments truly reflect the standard of care we aim to provide.
We will be sure to pass your kind words on to Jade — feedback like this is incredibly appreciated.
Thank you again for sharing your experience.
My wife got a call for a debt which was…
My wife got a call for a debt which was paid off 6 months ago and kept insisting that the loan is still not paid. Even though we got on the credit file as satisfied and paid and a letter confirming the same from the original company itself. If you guys keep this up than I will be filing an official FCA complaint against your company and will be seeking compensation for the stress caused. Get your house in order
11 February 2026
Unprompted review
Reply from Opos Limited
Thank you for your feedback. We’re very sorry to hear about your experience and for any stress or frustration this situation may have caused.
We take concerns like this seriously and would welcome the opportunity to look into this matter properly.
Please contact our team directly on 0141 428 3990 or email us at general@oposlimited.com so we can review the details and assist you further.
We appreciate you bringing this to our attention and look forward to resolving this for you.
I suffer mental health and have to…
I suffer mental health and have to pluck up the courage to speak to ppl Samantha the advisor i was speaking too is so amazing she made me feel so happy after the confersation and dealt with my situation so good thank u samantha for ur kind words and for helping me out.
10 February 2026
Unprompted review
Reply from Opos Limited
Thank you so much for sharing this with us. We truly appreciate you taking the time to leave such a meaningful review.
We’re so pleased to hear that Samantha was able to make you feel comfortable and supported. We understand that reaching out can sometimes take a lot of courage, and it means a great deal to know that she helped you feel happy and reassured after your conversation.
We’ll be sure to pass your kind words on to Samantha — she’ll be absolutely delighted. Thank you again for your lovely feedback, and please remember we’re always here if you need us.
Wyan O’Weilly gets a 5 star bonus for…
Wyan O’Weilly gets a 5 star bonus for micropenis energy , and is a gold star ⭐ hooman resource keyboard gangster, 9/10 for effort kid
10 February 2026
Unprompted review
Excellent experience
Lovely ladies with a smile in their voice. Very helpful and non judgemental. Couldn't have had a better experience.
9 February 2026
Unprompted review
Reply from Opos Limited
Thank you so much for your kind words. We’re really pleased to hear that you had such a positive experience with our team. Providing helpful, supportive, and non-judgemental service is very important to us, so it means a lot to know that came across.
Clarified & Happy
I was able to clarify the information sent to me by Opos. Chelsea was able to help me and I was very happy with her service from start to finish. Thank you.
6 February 2026
Unprompted review
Reply from Opos Limited
Thank you for your feedback. We’re pleased to hear that the information sent to you was clarified and that Chelsea was able to support you throughout the process.
It’s great to know you were happy with the service provided from start to finish. We’ll be sure to pass your kind comments on to Chelsea. Thank you for taking the time to share your experience.
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