I was speaking to a nice young lady called ZL from the Philippines she was very polite. We had a good chat. She helped me with my Debt we sorted it out between us very fast without any discomfort or p... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
5 gold stars from me. Nice friendly woman talked me through everything I gave my version of events to her and she listened to what I had to say about what I had to deal with and the anxiety it had ca... See more
Company replied
Halima was lovely, very understanding after my horrendous experience with SoEnergy, who increased my bill by 500% for no reason, then impacted my credit file by reporting me to a debt collection agenc... See more
Company replied
I spoke to a lovely man called Danny who was extremely understanding and did his very best to help me out.Gave me all the advice and information i needed clearly. He is an absolute credit to the... See more
Company details
Information provided by various external sources
Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dumbartonshire. Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections. We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum. Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.
Contact info
Meadowbank Street 15, G82 1JR, Dumbarton, United Kingdom
- 0141 428 3990
- general@oposlimited.com
- www.oposlimited.com
4.2
Great
1K reviews
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chelsea was very helpful and clear.
17 April 2026
Unprompted review
Danny from customer service
I spoke to a lovely man called Danny who was extremely understanding and did his very best to help me out.Gave me all the advice and information i needed clearly.
He is an absolute credit to the company and deserves a massive pat on the back.
17 April 2026
Unprompted review
Alison was very helpful
Alison was very helpful with my mental health and helping me how to pay my debt back best very good customer service listened paid attention and was very sympathetic however direct .
16 April 2026
Unprompted review
Reply from Opos Limited
Thank you for your feedback. We’re really pleased to hear that Alison was able to support you with empathy and clarity, especially around such an important matter. It’s great to know she listened carefully and provided helpful guidance—we’ll be sure to share your kind comments with her.
Dan was very polite and helpful and…
Dan was very polite and helpful and done everything to solve my issue
15 April 2026
Unprompted review
Reply from Opos Limited
Thank you for your feedback. We’re pleased to hear that Daniel was polite and helpful, and that he worked to resolve your issue—we’ll be sure to pass on your kind comments.
Very helpful and understanding
Very helpful and understanding. Yvonne was very kind and well informed.
14 April 2026
Unprompted review
Reply from Opos Limited
Thank you for your kind feedback. We’re delighted to hear that Yvonne was helpful, understanding, and well informed—we’ll be sure to share your comments with her.
Beware, Scammers
Got a letter from Opos asking me to pay a £254+ which I supposedly own to Scottish Power. I have never had an account with Scottish Power. So how will I be owing them. Spoke to Scottish Power and they could not find me in their system. When a tried to speak to Opos, they refused to help because I wouldn’t give them too much personal details which they claim was for security purposes. I was uncomfortable providing too much personal details because already I suspect they are scammers.
14 April 2026
Unprompted review
Reply from Opos Limited
Thank you for your feedback. We’re sorry to hear about your concerns and understand why this situation may feel unsettling.
We’d like to reassure you that we are a legitimate company and are regulated by the Financial Conduct Authority. To protect your personal information, we’re required to complete data protection security checks before discussing any account details. This ensures we’re speaking with the correct person and keeping your information safe.
We appreciate your caution and would be happy to explain the process further if that helps put your mind at ease. Please contact us on 01414283990 or email us at general@oposlimited.com.
Reply from Opos Limited
Thank you for your feedback. We’re really pleased to hear you found the support helpful and understanding, and that it made such a positive difference for you.
My experience was down to the empathy…
My experience was down to the empathy of Yvonne, who was professional, yet so kind. She made the difficult conversations just that bit more calm.
She really was great and deserves recognition for her fantastic manner.
13 April 2026
Unprompted review
Reply from Opos Limited
Thank you for sharing your experience. We’re so pleased to hear that Yvonne supported you with such empathy and professionalism during a difficult time.
Spoke with a love lady called Jennifer…
Spoke with a love lady called Jennifer who was very friendly and polite and very patient with me. Very good customer service
10 April 2026
Unprompted review
Reply from Opos Limited
Thank you for taking the time to share your feedback. We’re pleased to hear that Jennifer was able to assist you during your call. We’ll be sure to pass your comments on to her, as we know she’ll appreciate it.
Speaking to Mark
I was anxious before calling i put it off many a time, as i didn't know what to expect, spoke to the agent called Mark very knowledgeable, patient, spoke to me like a human being, was sympathetic I felt at ease, was able to describe my circumstances without any judgement honestly that guy is a credit to opos, unfortunately when the call ended i forgot about the automated review so I thought I would leave it on here
10 April 2026
Unprompted review
Reply from Opos Limited
Thank you for taking the time to share your experience. We’re really pleased to hear that Mark was able to support you in a knowledgeable and patient manner, and that he helped put you at ease during the call. We’ll be sure to pass your kind comments on to Mark, as we know he’ll really appreciate your feedback.
The staff was very helpful and…
The staff was very helpful and understanding
10 April 2026
Unprompted review
Reply from Opos Limited
Thank you for sharing your experience. We’re glad to hear our team provided helpful and understanding support, and we really appreciate your feedback.
Very helpful
Daniel was extremely helpful and understanding with my unexplained and ridiculous bill claim from outfox energy.
9 April 2026
Unprompted review
Reply from Opos Limited
Thank you for your feedback. We appreciate you taking the time to share your experience, and we’ll be sure to pass your kind comments on to the agent.
Hi I had a call from a lovely lady…
Hi I had a call from a lovely lady called Yvonne … she was kind and compassionate about my situation and we came to a amicable agreement… her softly softly approach was amazing and a breath of fresh air from a debt collection company… she must be a great asset to the company and I hope her bosses know this … many thanks Daniel
9 April 2026
Unprompted review
Reply from Opos Limited
Thank you for taking the time to share your positive experience. We’re really pleased to hear that Yvonne was able to support you in such a kind and compassionate way, and that you were able to reach an agreement that works for you.
We’ll be sure to pass your lovely feedback on to her — she’ll be delighted to hear it.
Not the best of companys to deal with…
Not the best of companys to deal with paid the and they are still asking for me
9 March 2026
Unprompted review
Reply from Opos Limited
We’re sorry to hear about your experience and appreciate you bringing this to our attention. We would welcome the opportunity to investigate this further for you. Please contact us directly on 01414 283990 or email us at general@oposlimited.com with your details so we can look into the matter.
Helpful
Danny was really helpful, kind and understanding. Everything he said was clear and he deserves a raise!
3 April 2026
Unprompted review
Reply from Opos Limited
Thank you for your kind feedback! We're so pleased to hear that Danny was helpful, kind, and understanding, and that he explained everything clearly for you.
Your comments mean a lot to us, and we’ll be sure to pass them on to Danny.
Friendly
The lady I spoke to named Chelsea
Was very friendly and helpful
3 April 2026
Unprompted review
Reply from Opos Limited
Thank you for your feedback! We're so pleased to hear that Chelsea was friendly and helpful during your call.
We’ll be sure to pass on your kind words to her—she’ll really appreciate it. If you need any further assistance, please don’t hesitate to get in touch.
I had a great experience working with…
I had a great experience working with Mark at Opos. The situation arose due to a miscommunication between tenants, which was then passed to Opos. Mark was prompt, proactively contacted the original company to clarify the charges, and kept me updated throughout. He followed up as promised and ensured everything was resolved efficiently.
3 April 2026
Unprompted review
Reply from Opos Limited
Thank you for sharing your experience with us. We're delighted to hear that Mark provided such prompt, proactive, and professional support throughout the process.
It’s great to know he took the initiative to clarify the situation, kept you informed, and followed through on his commitments to ensure everything was resolved efficiently. We truly value this level of service, and your feedback means a lot to us.
We’ll be sure to pass on your kind words to Mark.
I've been talking today with a person…
I've been talking today with a person who know her job, 100%. Her name is Sry, the amount on knowledge in the field and professional you rarely found. Congrats Opos for hiring people like her. Very happy with my outcome. Thank you so very much!
3 April 2026
Unprompted review
Reply from Opos Limited
Thank you so much for your wonderful feedback! We're thrilled to hear that Sri was able to assist you so professionally and confidently. It’s great to know her knowledge and expertise made such a positive impact on your experience.
We’re very proud to have team members like her, and we’ll be sure to pass along your kind words.
Customer Service is excellent
I was speaking with Chelsea who was most caring and understanding. My payment was completed with respect and kindness. Chelsea is a credit to your company
1 April 2026
Unprompted review
Reply from Opos Limited
Thank you for your lovely feedback. We're delighted to hear that Chelsea provided such caring and understanding support while assisting with your payment. Treating our customers with respect and kindness is very important to us, and it’s wonderful to know Chelsea delivered that experience.
We’ll be sure to share your kind words with her—she’ll be thrilled to hear them. If you need any further assistance, please don’t hesitate to reach out.
Very helpful and understanding customer service
Very helpful woman on the phone. She took note (with my knowledge) that I suffer from MS (Multiple Sclerosis) and have memory issues due to this disease.
The woman was very polite and very helpful during the call.
She is a very valuable member of staff to your company.
31 March 2026
Unprompted review
Reply from Opos Limited
Thank you so much for taking the time to share your experience. We're really pleased to hear that our team member was able to support you with such care, understanding, and professionalism.
We truly appreciate you trusting us with this information, and we're glad she was able to make the conversation as helpful and comfortable as possible. Your kind words mean a great deal, and we'll be sure to pass on your feedback.
If there's ever anything more we can do to support you, please don't hesitate to get in touch.
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