I was speaking to a nice young lady called ZL from the Philippines she was very polite. We had a good chat. She helped me with my Debt we sorted it out between us very fast without any discomfort or p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The wonderful Yvonne called me earlier. She had so much empathy and didn’t judge me for one moment. I have had numerous personal issues over the last 6 years, which unfortunately, put me into a debt... See more
Company replied
I had a brilliant interaction on the phone with Yvonne I told her I didn't believe this debt is anything to do with me & after around 30 minutes she came back on the line & said that the debt that the... See more
Company replied
Jennifer was my phone consultant today and dealt with my enquiry promptly and efficiently. Checking my situation and talking to ke with genuine concern and care. She is a lovely lady with true underst... See more
Company replied
Company details
Information provided by various external sources
Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dumbartonshire. Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections. We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum. Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.
Contact info
Meadowbank Street 15, G82 1JR, Dumbarton, United Kingdom
- 0141 428 3990
- general@oposlimited.com
- www.oposlimited.com
4.3
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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All i can say is outstanding
All i can say is outstanding. Straightforward to the point, and treated me as a human, not just a debt.
A special mention to the lovely lady on the phone who dealt with my query named Yvonne. Really understanding, kind and empathetic, whilst staying professional mannered.
I hope she gets the recognition she deserves. All debtors should take note from this. Thank you Yvonne, i wish the best for you always.
6 February 2026
Unprompted review
Reply from Opos Limited
Thank you so much for your kind and thoughtful feedback. We’re delighted to hear that your experience was straightforward and that you felt treated with respect and understanding.
Yvonne will be especially pleased to hear your comments. She consistently strives to support customers with empathy and professionalism, and your recognition truly means a lot. We’ll be sure to pass this feedback on so it can be shared appropriately.
Thank you again for taking the time to let us know about your experience, and we wish you all the very best moving forward.
I spoke to Brendan who was very…
I spoke to Brendan who was very understanding about my situation and provided excellent customer experience.
6 February 2026
Unprompted review
Reply from Opos Limited
Thank you for your kind feedback. We’re pleased to hear that Brendan was understanding of your situation and provided an excellent customer experience.
We’ll be sure to pass your comments on to him, as feedback like this is always appreciated. Thank you for taking the time to let us know about your experience.
After a terrible start with OPOS online…
After a terrible start with OPOS online systems I called and got through to Samantha, she was quick, efficient and understanding, fab customer service skills with no time wasting
4 February 2026
Unprompted review
Reply from Opos Limited
Thank you for taking the time to share your feedback. We’re sorry to hear about the initial difficulties you experienced with our online systems, but we’re really pleased to hear that Samantha was able to turn things around for you.
It’s great to know she was quick, efficient, and understanding, and that she provided clear support without any unnecessary delays. We’ll be sure to pass your kind words on to her — feedback like this means a lot to our team.
Spoke with Jack top guy very polite and…
Spoke with Jack top guy very polite and helpful explained how best to resolve my issue thank you Jack you put me at ease
3 February 2026
Unprompted review
Reply from Opos Limited
Thank you for sharing your experience. It’s great to hear that Jack was polite, helpful, and put you at ease while resolving your issue.
Samantha explained everything clearly
Samantha explained everything clearly
3 February 2026
Unprompted review
Reply from Opos Limited
Thank you for sharing your experience. It’s great to hear that Samantha was able to explain everything clearly. I’ll ensure this is shared with her.
Kind. And helpful
Guy who helped me was straight forward kind and helpful. Sorted things out in minutes and very professional.
Glad to have it sorted
3 February 2026
Unprompted review
Reply from Opos Limited
Thank you for your lovely feedback. I’m really pleased to hear that the advisor was kind, helpful, and professional, and was able to resolve things for you so quickly. I’ll ensure this is shared with them
Danny was very helpful and clear during…
Danny was very helpful and clear during my call
3 February 2026
Unprompted review
Reply from Opos Limited
Thank you for your comment. I’m pleased to hear that Danny was helpful and clear during your call — I’ll be sure to pass this feedback on to him.
Useless waste of space company
Useless waste of space company. I've spent the last 2 weeks going round in circles because they can't correct data that I told them was wrong... In the mean time you get patronising messages from them. I not even sure theres a human being giving the answers or if it's AI
2 February 2026
Unprompted review
Reply from Opos Limited
We’re really sorry to hear about your experience and understand how frustrating it must be to feel stuck in a loop, especially when you’ve already flagged that information was incorrect. That’s not the experience we want anyone to have.
We also apologise if any of our previous messages came across as patronising — that was certainly not our intention. Your concerns should have been addressed clearly and efficiently, and we recognise that this hasn’t happened in your case.
Please be assured that our responses are handled by real people, and we’d genuinely like the opportunity to review what’s gone wrong and put it right. If you’re willing, we encourage you to contact us directly with your reference details so we can look into this properly and work towards a resolution.
Thank you for taking the time to share your feedback — it’s important to us, and we’re sorry we’ve let you down here.
Brilliant customer service and l was…
Brilliant customer service and l was able to get the help that l needed
2 February 2026
Unprompted review
Reply from Opos Limited
We’re pleased to hear that you received brilliant customer service and were able to get the help you needed. Your comments are greatly appreciated and will be shared with the team. Thank you for taking the time to let us know.
Spoke with Abbie.
Spoke with Abbie.
She was amazing, listened to what I said, did exactly as I requested and together we were able to sort things out quickly.
30 January 2026
Unprompted review
Reply from Opos Limited
Thank you for taking the time to share your feedback.
We’re delighted to hear about your positive experience with Abbie. It’s great to know she listened carefully, followed your requests, and worked with you to resolve everything quickly. Your comments will be shared with her and the wider team, as feedback like this is always appreciated.
Opos
The lady who helped me was amazing, she explained everything to me, she understood all my problems, I’m a stroke & heart attack survivor, I never felt under any stress what so ever, thank you so much 🙏
29 January 2026
Unprompted review
Reply from Opos Limited
Thank you for taking the time to share your feedback.
We are delighted to hear that you received such a positive and supportive experience. It is especially important to us that customers feel understood, listened to, and never placed under pressure, and we are pleased this was reflected in your interaction. Your kind comments will be shared with the team member involved.
Thank you again for your thoughtful review, and we wish you all the very best.
Happy with the service all…
Happy with the service all understandable nice guy I spoke to. Answed all my questions . Very satisfied
28 January 2026
Unprompted review
Reply from Opos Limited
Thank you for your kind words. We’re so glad to hear the agent was helpful, understanding, and able to answer all your questions. We’ll be sure to share your feedback with them — it will really make their day!
The gentleman was very helpful and…
The gentleman was very helpful and understanding
27 January 2026
Unprompted review
Reply from Opos Limited
Thank you for your kind words. We’re pleased to hear the agent provided helpful and understanding service. We’ll be sure to pass on your comments to them.
Very helpful and understanding
Very helpful and understanding. Could not ask for more
27 January 2026
Unprompted review
Reply from Opos Limited
Thank you for your feedback. We’re really pleased to hear you found the service helpful and understanding. We’ll definitely pass on your feedback to the relevant agent
Great service from Jack
Great service from Jack! He was great help and provided me with as much information as he could to solve my issue.
26 January 2026
Unprompted review
Reply from Opos Limited
Thank you for your kind feedback! We’re delighted to hear that Jack provided great service and was able to offer clear and helpful information to resolve your issue. We’ll be sure to pass on your comments to him.
Spoke to John who I assume was I Head…
Spoke to John who I assume was I Head Office in Dumbarton. This debt was resolved very quickly and he kindly set up an affordable repayment plan. He understood my difficult situation and was very helpful. Plan in place. Affordable and thank you John for your understanding and helpful manner.
23 January 2026
Unprompted review
Reply from Opos Limited
Thank you for taking the time to share your feedback. We’re pleased to hear that John was able to assist you promptly, explain everything clearly, and set up an affordable repayment plan that works for you. We’re glad the matter was resolved quickly, and we’ll be sure to pass on your thanks for his understanding and helpful approach.
What a dreadful company
What a dreadful company. Harassing my aged Farther for money he doesn't owe, in somebody else's name, who has never lived at his property.
The lady was rude, spoke over me and wouldn't listen. This is the second time this has happened with this company. The first time they said they removed my Father's address and here we are again.
They are a rogue company chasing people for old statute barred debts and debts that have nothing to do with the people conracted!
22 January 2026
Unprompted review
Reply from Opos Limited
We’re very sorry to hear about this experience and understand how upsetting this situation must be, especially involving your father. This is certainly not the level of service we aim to provide.
Please accept our apologies for any distress caused and for the way the conversation was handled. We take concerns about incorrect contact details and staff conduct very seriously.
We would appreciate the opportunity to look into this matter further and address your concerns. Please contact us on 0141 428 3990 or email us at general@oposlimited.com, so we can investigate and assist accordingly.
Allison Walker helped me a lot she…
Allison Walker helped me a lot she listened to what I had to say and explained what I needed to do. Very polite also.
21 January 2026
Unprompted review
Reply from Opos Limited
Thank you so much for your kind feedback! We’re delighted to hear that Allison Walker was able to help you, listen carefully to your concerns, and clearly explain the next steps. We’ll be sure to pass along your compliments
The person was very kind and…
The person was very kind and understanding my situation and supported me throughout the conversation.
22 January 2026
Unprompted review
Reply from Opos Limited
Thank you so much for your kind words! We’re really glad to hear that our team was able to support you and make the experience a positive one. Your feedback truly means a lot to us.
The person was very helpful and very…
The person was very helpful and very pleasant, they talked me through it all.
22 January 2026
Unprompted review
Reply from Opos Limited
Thank you for your kind feedback. We’re delighted to hear that our team member was helpful and pleasant, and that they were able to talk you through everything clearly. Providing a supportive and positive experience is very important to us, so we really appreciate you taking the time to let us know.
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