Online Paint Shop Reviews 

299
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Prompt delivery, easy ordering online and good prices. Needed to call for some advice before placing my order and they were really helpful. Quality of paint ordered was perfect.

Rated 5 out of 5 stars

Great company, we have ordered from them many times over the years. They have a fantastic customer service and are quick to help with any issues we have had. We will continue to use them as much as po... See more

Rated 5 out of 5 stars

Excellent advice on the phone. Paint mixed/made up next morning arrived the next day. excellent service. One small point, the two part aerosol paint I bought says "pot life 1 to 2 hours". Having m... See more

Rated 5 out of 5 stars

An amazing service! Super quality paint, the perfect colour - & it arrives only a day after ordering! I'm just gobsmacked! Online Paint Shop completely over delivered on my expectations & that's so ra... See more

Company details

  1. Paint Store
  2. Decoration and Interior Design Store

Written by the company

Online Paint Shop - The home of next day paint. Buy Aerosols, Wet Paint, Floor Paint, Spray Guns, Paintshop Ancillaries & Consumables. Tel - 01536 454018


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

299 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(299)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Your site was very difficult to use on…

Your site was very difficult to use on a mobile phone and we were notified that the paint was on its way on the 8th of March but have no details of the courier, or how long it’s going to take to come as of lunchtime on the 10th of March

8 March 2023
Rated 1 out of 5 stars

Order nearly £300 of paint 2 weeks…

Order nearly £300 of paint 2 weeks later no delivery of paint logged into my accont order is cancelled just a marketing bot that wants to send me emails etc no notification for cancelling the order.

13 February 2023
Unprompted review
Online Paint Shop logo

Reply from Online Paint Shop

Hi David,

Thank you for your review. We are dissapointed to hear that you have had a poor experience with our service.

Your order was never paid for. The payment timed out and no money was at any point taken from your account. Therefore the order was displayed as cancelled in your account. I can assure you that if the payments had been fully processed, we would have delivered the paint on a next day service.

If you had any complaints or queries about your cancelled order, we would have been more than happy to resolve any issues, if you had contacted us directly, about them.

We have not sent any marketing emails to yourself. If you have received any marketing emails from the Online Paint Shop, Please, could double check the senders email address, and forward them to our email address: Sales@onlinepaintshop.co.uk, so that we can look in to this further.

Kind regards,
The Online Paint Shop

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