I would like to share my experience with One Education .I started my course not long ago ,from first day I get help and support and instructions I needed. Great team I received lots of help and suppo... See more
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One Education is a leading online learning platform offering flexible, affordable, and industry-recognised courses designed to help learners build real-world skills and advance their careers. Whether you are starting with no experience and want to gain job-ready skills, a professional looking to upskill, a blue-collar worker aiming to increase earning potential, an aspiring entrepreneur building a business, or an educator improving teaching methods, One Education provides the right learning pathway for every goal. With a library of 5,000+ online courses, learners can study at their own pace, anytime and anywhere. We have helped over 2 million learners worldwide gain valuable skills, professional certifications, and practical knowledge that have supported career growth, improved employability, and helped many secure their dream jobs. Our courses are designed to suit different learning styles and career needs. Each course includes engaging video and audio lectures, downloadable study materials, interactive assessments, and practice exercises to ensure an effective and comprehensive learning experience. Maintaining high-quality standards, our courses are accredited by CPD Quality Standards and the Quality Licence Scheme (QLS), and are endorsed by ATHE, NCFE, and PeopleCert. We are also members of the British Safety Council, RoSPA, and UKRLP, ensuring trusted, globally recognised training you can rely on. One Education is committed to making high-quality education accessible to everyone and helping learners achieve success in their personal and professional lives.
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63 St Mary Axe, EC3A 8AA, London, United Kingdom

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I completed an online Human Resources Management course with One Education, and I found it to be extremely well-structured and easy to understand. The course content was very detailed and helpful.

Reply from One Education
One Education were absolutely brilliant in helping me pass my Level 2 Maths. Being dyslexic hasn’t been easy for me, but the course was really well laid out and easy to follow. The support and explanations made a big difference and helped build my confidence. I’m really grateful for the help and would highly recommend One Education to anyone who struggles with maths or needs clear, supportive teaching

Reply from One Education
Change of email address, Ashton Marsh was so help full in changing my email address. I had put my work email instead of my home email address. I was worried I would not be able to change it but Ashton was very helpful and amended it straightaway.
Thank you so much Ashton is was nice talking with you , you made me feel at ease.

Reply from One Education
If was fine for £12.
I did the Xero book keeping course, and it was an overview of the software, but nothing about book keeping. The tutor was good, the system worked well. But the course was years our of date, so when they were saying where things were I'd have to spend a bit of time working out where it was on the newer version of Xero. Also it timed out a bit and was a little glichie, but not enough to put me off.

Reply from One Education
We are proud of you! It's an excellent website. Thank you for encouraging others to put in extra effort to achieve their goals. It's a great, easy-to-use, and suitable website for everyone.

Reply from One Education
Ashton helped me through the process course content was brilliant and simplified thanks one education

Reply from One Education
The course itself was clear and concisely displayed. Easy learning and digestible information for the majority of users. Sadly I realised too late that the course I had paid for was not what I had initially intended to learn. I wanted to better my CV with a Mental Health Awareness course but I guess I added Mental Health First Aid by mistake. Completely my fault. I followed it through despite this and passed the final exam, only to realise that there was a written assignment which just wasn't worth my time considering I wasn't going to take the subject any further career-wise. Not to mention that the assignment format is quite strict and only accept MS Word documents, which I do not own. Could probably find a conversion website if you're out of pocket for such software.
The course itself was very informative and pleasing to the eye. However the AI voice narration was irritating and repetitive when repeating certain words with an incorrect pitch or tone or cutting off too quickly. It had particular difficulty pronouncing acronyms such as GPs, instead reading it as GPS. Lots of long pauses and gaps between words which made me believe it had broken at times.
The section on Child "Retardation" is definitely outdated and should be revised as I believe the current correct terminology is "Intellectual Disability" (ID)
One should also bear in mind that the price for the course does not include the certification cost which will be billed at the end if you so choose. There are options for digital, hardcopy or both and all with individual pricing.
One HUGE issue I have with the company are the non-stop phone calls. I do shift work so my availability is scattered, hence why I purchased an online course to complete at my own pace, but the frequency of these calls was causing me so much anxiety I felt rushed to complete it. 5 calls in 10 days, always between 12:30-13:00 and without voicemail.
The first call was a day after I'd purchased the course on a Sunday, which I didn't answer due to personal reasons, no voicemail left.
The next call Monday but no voicemail again so I attempted to call on my lunch break with no answer. Another missed Tuesday, and again Thursday but I managed to get through during my lunch, which felt like a waste of time as they were just checking my progress on the course; which I hadn't even started yet. I had 11 months left to complete it so I thought I could take my time.
Thought that was the end of it but then I got ANOTHER missed call the following Monday at which point I was getting frustrated and overwhelmed. I used live chat during my shift to ask why I was getting so many calls to which they answered the same, just checking on your progress with the course. Not only was this already clarified a few days previous, but it was becoming very stressful for me. I'd like to say this was the end of the calls but it wasn't. I actually received one during my studying which I ignored. Honestly this gives off the wrong impression to me in that by asking my progress, they only want the money for the certificate once I am finished.
Informative Training & Friendly Staff
As somebody in the medical profession I found the Phlebotomist Training highly informative, easy to understand and very well put together. The only reason I am not voting 5 stars is because I purchased a certificate at the end of my course and never received it. I had to call the number posted online and was answered to very fast, the guy on the phone was very friendly and helpful and got me my certificate within a couple of hours.
I Highly recommend One Education for all your educational/training needs.

Reply from One Education
Effortless entry and highly enjoyable.

Reply from One Education
The great support system via the Whatsapp chat..The support system within the course itself and the learning modules for each and every course.
Better then personal tutoring 1-1 and the support system via the platform is extremely personal and like having a personal course counselor.
Plus they meet all of the legal qualifications to take the next step into higher education if that's the ultimate goal.
All the courses are extremely well thought out and have the best leaning modules that really prepare you for the testing and exam

Reply from One Education
Would highly recommend one education. Like to give a big shout out to Ashton marsh who has been great and really helpful answering questions and dealing with issues actively.

Reply from One Education
Ive been using One Education for a fair few years doing different courses. Its a well worth site and i recommend it to anyone. ive cancel my subscription as finances are tight. Mark Ashton the man i spoke to was brilliant sorted it straight away. Really easy to cancel thankyou Mark

Reply from One Education
Attempted to cancel within the two-week window but didn’t receive a refund. My payment was kept, and I’ve had no further contact or reimbursement.Ironically, this was a course on consumer rights and law, costing over £1000!** Update ** Despite reaching out well within the 14-day period, I’ve had no contact from the company or any refund offer. After logging in once and seeing the course setup, I quickly realized that it wasn't suitable for me due to ADHD and informed them immediately. Unlike other courses, this one was just a dry written format, which wasn't disclosed before purchase. I filed a dispute through PayPal because the company failed to communicate or respond, and I still haven't heard back about resolving this. Since requesting a refund, I haven't logged back in due to the unsuitable course format. Potential customers should be cautious as there seem to be no money-back guarantees or buyer protections for inadequate course formats that don’t cater to neurodiverse learning styles.

Reply from One Education
Immediate response to my questions in live chat

Reply from One Education
i have completed School Administrator Training course recently, the course material was good enough for me to understand work in UK school office, it cover different topic to let me understand deeply. However, the AI voice is quite weird and i didnt enjoy, looking for real person instead.

Reply from One Education
My experience was great because the course was clear,easy to follow and helpful. The support from One Education is highly appreciated the opportunity to have accessed the certification process free of charge.

Reply from One Education
I learnt a lot of vocabulary but not so much grammar, sentence structure, deaf culture etc. Also encountered a few outdated and racist signs.

Reply from One Education
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