Omnia Outsourcing Reviews 171

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 102 reviews, most reviewers were somewhat happy with their experience overall. Many people encountered significant issues with payments, noting that these were often not made on time and that salary sacrifice arrangements were not carried over as expected, leading to unexpected tax burdens. Customers also reported extreme difficulty in contacting the company, with calls going unanswered and emails being ignored, making it nearly impossible to resolve issues. Conversely, some reviewers were satisfied with the staff, describing them as polite, informative, courteous, and professional. A few other people also felt that the customer service was good, with some queries being handled efficiently and clearly explained.

What people talk about most

Payment

Consumers consistently express dissatisfaction with payment experiences. Many report not being paid on time,... See more

Staff

Clients share ambiguous opinions on staff. Many reviewers praise individual staff members for being helpful,... See more

Customer communications

Reviewers express significant frustration with contact. Many customers report that emails are ignored, phone... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised specific agents for being... See more

Response time

People report negative experiences with response times, expressing significant frustration. Many customers... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Similar to another reviewer below, I was also transferred over to Omnia from Churchill Knight with about a week's notice. Whilst I got paid on time, it was not communicated by either Churchill Knig... See more

Company replied

Rated 5 out of 5 stars

I have been dealing with Izzy regarding my contract of pay. After learning my agency were not providing me with professional manor. I contacted Izzy. I must say that I have never been dealt with so f... See more

Rated 5 out of 5 stars

Amazing..polite,informative,courteous and professional..needed information which was provided in a speedy and timely manner. Big thanks to Beth and all at omnia..would recommend them in a heartbeat

Rated 5 out of 5 stars

I was previously with Churchill and transferred to Omnia. I’ve actually had a really good experience with Omnia so far. The staff have been very friendly and helpful, and payments have always been mad... See more


Company details

  1. Payroll Service

Written by the company

Omnia is a professional outsourced business partner that helps by taking care of employment and payroll needs, be it temporary or permanent staff. We work with SMEs, Contractors and Recruitment businesses and our focus is on delivering quality, backed up by excellent service and relationships.


Contact info

3.2

Average

TrustScore 3 out of 5

171 reviews

5-star
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1-star

Replied to 8% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent

Excellent, professional service. Facilitated reduction in HR administrative costs and smooth transition to new payroll system.

11 January 2024
Unprompted review
Rated 5 out of 5 stars

Great company and people

Great company and people.
Sorted out payroll quickly and efficiently, and come payday, everything was spot on, so the staff were very happy.
Would highly recommend.
Thanks, Jay and your team you do an awesome job.

17 June 2023
Unprompted review
Rated 1 out of 5 stars

Zero stars sub human scum

10 November 2023
Unprompted review
Omnia Outsourcing logo

Reply from Omnia Outsourcing

Thank you for taking the time to leave a 'review' if you would like to get in touch with our team, maybe we can help you and understand what has prompted such a review? Give us a call (0)118 315 1532

Rated 1 out of 5 stars

Scam company

Shocking customer service, this is not a reputable company they are scammers posing as a legitimate company. They put people into work but refuse to pay them. They still owe me a lot of money but by now must've used every excuse and delay tactic in paying the invoice. None of them know what they are doing as no one can explain what needs to be done. I would avoid this absolute feaces storm of a company at all costs unless you want to be contracted to complete an assignment for and not get paid for it. Apparently Omnia didn't get the memo about slavery abolishment in 1833.

16 June 2023
Unprompted review
Omnia Outsourcing logo

Reply from Omnia Outsourcing

Hello Mitchell, we would prefer to stay on the right side of the law and conduct the correct right to work checks so thank you for providing us with evidence of your right to work documents as requested now. As we pay by close of business on a Friday and instruction was received this morning, with the documentation you have provided we are happy to release that payment for you on time. You will receive funds tomorrow morning.
Omnia pays 1000s of workers each week who are happy to provide the information required.

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