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Omnia Outsourcing Reviews 171

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TrustScore 3 out of 5

3.2

Payroll Service
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Review summary

Created with AI, based on recent reviews

Evaluating 102 reviews, most reviewers were somewhat happy with their experience overall. Many people encountered significant issues with payments, noting that these were often not made on time and that salary sacrifice arrangements were not carried over as expected, leading to unexpected tax burdens. Customers also reported extreme difficulty in contacting the company, with calls going unanswered and emails being ignored, making it nearly impossible to resolve issues. Conversely, some reviewers were satisfied with the staff, describing them as polite, informative, courteous, and professional. A few other people also felt that the customer service was good, with some queries being handled efficiently and clearly explained.

What people talk about most

Payment

Consumers consistently express dissatisfaction with payment experiences. Many report not being paid on time,... See more

Staff

Clients share ambiguous opinions on staff. Many reviewers praise individual staff members for being helpful,... See more

Customer communications

Reviewers express significant frustration with contact. Many customers report that emails are ignored, phone... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised specific agents for being... See more

Response time

People report negative experiences with response times, expressing significant frustration. Many customers... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Similar to another reviewer below, I was also transferred over to Omnia from Churchill Knight with about a week's notice. Whilst I got paid on time, it was not communicated by either Churchill Knig... See more

Company replied

Rated 5 out of 5 stars

I have been dealing with Izzy regarding my contract of pay. After learning my agency were not providing me with professional manor. I contacted Izzy. I must say that I have never been dealt with so f... See more

Rated 5 out of 5 stars

Amazing..polite,informative,courteous and professional..needed information which was provided in a speedy and timely manner. Big thanks to Beth and all at omnia..would recommend them in a heartbeat

Rated 5 out of 5 stars

I was previously with Churchill and transferred to Omnia. I’ve actually had a really good experience with Omnia so far. The staff have been very friendly and helpful, and payments have always been mad... See more

Company details

  1. Payroll Service

Written by the company

Omnia is a professional outsourced business partner that helps by taking care of employment and payroll needs, be it temporary or permanent staff. We work with SMEs, Contractors and Recruitment businesses and our focus is on delivering quality, backed up by excellent service and relationships.

Contact info

3.2

Average

TrustScore 3 out of 5

171 reviews

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Replied to 8% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great company

It was a great experience taking with the staff. Especially Lewis, helped me alot regarding my issue and solved it straight away. Really appreciate and thanks for helping me out.

21 March 2024
Unprompted review
Rated 5 out of 5 stars

t contact with Omnia


My first contact with Omnia with what could have been a possible, probable difficult situation. Daisy greeted me with such a professional and efficient manner that put me instantly at ease and gave me confidence that I have never experienced with any other similar companies. I will definitely recommend and use Omnia myself in the future. Thank you sincerely.

18 March 2024
Unprompted review
Rated 4 out of 5 stars

Georgia was very helpful and very clear…

Georgia was very helpful and very clear with all the information. Nothing to do with her but it does state no where in your questionnaire or opening documents that you deduct £17 a week to pay me my money, which works out to be £884 a year when I could pay my own tax.

13 March 2024
Unprompted review
Rated 5 out of 5 stars

… d(-_-)b …. A💯%

Daisy was more than helpful clearly spoken, understood what I wanted…. Then within minutes was sorted for me and, answered 100% in an email 👍

11 March 2024
Unprompted review

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