Churchill Knight Reviews 

A significant portion of my income — close to 50% — was deducted, which was far higher than I expected. While I understand that taxes and other costs apply in umbrella arrangements, the breakdown was not clearly explained at the outset.

HOA is terrible.. Just last year I went to the pool walked in saw a glass on the ground went to the front desk/“lifeguards” station and let them know and now they’re trying to charge me for the draining of the pool, etc… When you can clearly look at the cameras of me showing up looking for a table and then 15 seconds later coming back to tell them that there was glass on the floor.. Let’s not forget been here for years (not renting but a homeowner). Can’t have your door one shade to dark or light and can’t have your car sitting in your own driveway for too long.
Like I said I’m gonna leave these reviews on every app and website because I’m tired of being harassed for one and trying to do the right thing but two trying to help someone from getting cut..

So, so awful. Unable to even make a pension payment on time. Getting someone to pickup or answer the phone is impossible and getting an email response is nearly as challenging. Unbelievable that they are still in business or that they even have positive reviews. With them for nearly 6 months and nothing was done properly.

Don’t let this ‘SafeRec’ con Vince you that they check the accuracy of anything. Wrong payslips, deductions and an inability to make a pension payment (to the right amount or on time) are the hallmarks of CKU.

Note that my previous review is also negative. This review is based on my updated problems which haves occurred in the last two weeks.

Forced me over to omnia outsourcing with one weeks notice from churchill knight, cant get through on the phones, nobody responds to emails and weekly payments missing, seems the same for everyone else, terrible way to treat a longstanding user

If I could take stars with me, I would. Having been with them since 2019, on Jan 23rd 2026, I was informed, with no consultation or adequate explanation that I would be summarily moved to an Omnia Outsourcing umbrella provision. In FIVE WORKING DAYS. On enquiry, the new provision did not meet my needs for umbrella coverage.
As I have to reset everything on my clients' side of things to reflect a new umbrella entity, I ceased involvement with Omnia or Churchill.
This upheaval has left me unable to invoice for January work, and unable to work in February while paperwork processes through the replacement arrangements.
Churchill Knight's website is still active. Two words come to mind. JUST DON'T

Terrible experience. Trying to onboard and they repeatedly don’t answer the phone in any department. Agree with previous review that staff are friendly enough when you speak with them, but their processes are all over the place and they don’t respond quickly to emails. I started work for my client two weeks ago and I’m still not able to log any timesheets. Clearly the move to a new parent company has left them short staffed and is destroying any reputation they made have had in the past.

I had a good experience with Churchill Knight.

Jack was very helpful and guided me in the right direction.

Keep up the good work.

Warm and Honest. After being referred to Churchill Knight, I made an online inquiry about collaborating with them as my Umbrella Company. When Amy called me, she was both approachable and engaging, providing clear explanations that made everything feel open and straightforward. I'm excited about the prospect of working with them.

Excellent customer service - quick to respond and competent in dealing with any queries or issues. Highly recommend

It’s always a pleasure working with Churchill Knight and especially with Eram Tauqir, highly professional and reliable. I’d definitely recommend their Services.

I highly rate Churchill Knight for the service they provide. My account manager Eram responds very quickly to any of my requests which I appreciate. I believe they provide an excellent compliant service for a very reasonable fee. I’ve had no complaints from any of the individuals that I place. Keep up the excellent work😊

I used Churchill Knight Umbrella and discovered that they calculated my taxable income incorrectly when reporting to HMRC. As a result, I’ve been paying more tax than my actual take-home salary.

When I raised this by email, they dismissed it, saying I had “entered the 40% tax bracket.” This completely ignored the fact that UK income tax is structured — some income should be tax-free, then 20%, then 40%, with only the highest portion taxed at 45%. Instead, my entire income was taxed at an effective rate above 45%.

I also provided my P45 to them, which they assured me had been sent on to HMRC. When I later contacted HMRC directly, they confirmed they had not received it from Churchill Knight. HMRC also told me they had no idea how Churchill Knight had calculated my tax, but confirmed that it was wrong.

I sent multiple emails back and forth, but they didn’t properly investigate the issue or recognise the red flags. Only when I called them directly did they agree to look into it - I’m still waiting on a resolution.

On top of that, I explicitly opted out of the workplace pension in order to continue with my private pension, but they still enrolled me into their scheme against my instructions.

This has wasted me hours dealing with issues that were entirely caused by their mistakes. For a company that specialises in payroll and charges for this service, the lack of accuracy and attention is very concerning. I expected professional handling of something as important as tax, but instead I’ve had stress, overpayment, and poor communication.

Joined today, was a very pleasant and easy experience.
Amy Holland , was so helpful and offered excellent advice.
Looking forward to our ongoing partnership.
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Great umbrella company. Excellent value for money and they do a lot for their (very reasonable) fee. They always pay on time, and the right amount, with a full and detailed payslip. They do much more than that, but even these "basics" are things other brollies struggle with. Highly recommend.

Simple and easy to deal with, and they always know the answer to every question. I have had the best customer experience with Churchill Knight and wouldn't go to anyone else. So easy to speak to a real human over the phone, and they always reply to emails promptly. My last phone call was with Regan Stocks who was all round great, friendly and helpful. I've also dealt with Hayley White many times over email and she's so patient and good at explaining things. Thank you to the whole team at Churchill Knight. Love you guys!

First time working with Churchill, I was guided through the process with Amy, she made everything easy and stress free.
Thanks

A bit of a slow and shaky start but once onboarding complete v good

Excellent experience with Churchill Knight. Our account manager Eram is excellent. She communicates regularly with us and is quick to resolve any queries. Happy to recommend

I have always had excellent support and service from Churchill-Knight. Today I had a number of administrative issues to address and reached out for assistance. I was dealt with by Regan who was very helpful and provided me with almost instant response and provided the information I required in an accurate manner. A very good service indeed. Thank you Regan.

Great umbrella company we have worked with for years. Eram has been great since taking over our account.