Our installer Crystal EV Charging were excellent. Lovely polite guy who undertook the task in a timely manner. We were unsure if the installation would be around the house or underground & the install... See more
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Review summary
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Reviews shaping this summary
Indecisive regarding Ohme home ev charger. After deliberating and being doubtful I spoke to chap called Marlin who took the time to explain difference between chargers and their benefits etc. He was... See more
Company replied
Had an Ohme home pro ev charger fitted 9/7/26 been having trouble with signal dropping out.rang the Ohme help line today 21/7/26.spoke to Ben took 5minutes for him to hopefully fix the problem my char... See more
Company replied
I contacted Ohme as we thought our car was not charging we were worried My partner and l find some things confusion A really very nice polite gentleman answered our Problem He is called Zack... See more
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Company details
Written by the company
Hey there! We design smart home EV chargers that help you save money, reduce your carbon footprint, and get the most out of your electric vehicle. It’s simple: our clever tech syncs with your energy tariff to automatically charge your car at the cheapest and greenest times. Plus, the Ohme app brings all your charging data together for effortless control. It’s easy, it’s Ohme.
Contact info
United Kingdom
- 020 3375 1586
- help@ohme-ev.com
- www.ohme-ev.com
4.7
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic installer
Fantastic installer, professional and friendly. Very neat installation!
30 July 2026
Unprompted review
Communication poor
Communication is really poor. The date was changed without highlighting this or checking the new date was convenient, ending up with me staying in for 2 whole days. There was no indication made of when the engineer would arrive. However the engineer himself was fast, efficient and worked tidily, clearing up after himself.
29 July 2026
Unprompted review
Reply from Ohme
Hi Michelle,
We're sorry to hear that the installation process fell short of expectations. This doesn't reflect the typically straightforward experience of our customers.
In order to understand what happened here and put things right, could you reply to our request for your contact details when you have a moment?
Thanks,
Team Ohme
Live Chat Function
I needed some clarification on my order and got swift and effective service using the live chat function on the Ohme website. It was a stark contrast to forever being stuck on hold on the phone with some other service providers.
30 July 2026
Unprompted review
Great customer service
Had a few issues trying to find a location as the house is relatively newly built and construction still ongoing in the area. Emily was professional and offered great support on getting the ball rolling again. Hopefully can now get a charger installed
30 July 2026
Unprompted review
No working charger 6 weeks
Been without a working charger for nearly a month. Since 7th. Reported to Octopus on 7th and direct to Ohme 10th.
Disabled. Motability vehicle. No money to charge public, no money left after doing so week 1 to buy food. No way to take my children anywhere so far in the Summer holidays. Literally stuck where I am with no independence and destitute.
Engineer day finally arrives. Cancelled (family emergency apparently)☀️🍹. Next appointment availability another 18 days. That will be 6 WEEKS! If they show.
Was a battle to get this far. Had to go via complaints fir any action. But sti) no accountability. Product doesnt work, they should be paying for charging until it does.
10 July 2026
Unprompted review
Reply from Ohme
Hi Amy,
We're sorry to hear about the poor experience. This does not reflect the typically high standards of our product, nor service, here at Ohme.
In order to get this resolved, could you respond to our request for your contact details when you have a moment?
Thanks,
Team Ohme
The installer was excellent
The installer was excellent. He took the time to explain usage and was generally very helpful. The installation was very neat and he cleared the dust and packaging away before he left.
I am very pleased with the Ohme product which I have found is easy to use.
Overall the installation and product is excellent and I would highly recommend it for anyone requiring a home ev charger.
23 July 2026
Unprompted review
Great service from Frederick
Great service from Frederick. He got me exactly what I asked for. Can't ask for better service than that.
30 July 2026
Unprompted review
I was kept up to date on both email and…
I was kept up to date on both email and text messages about the installation and date for when it would happen
Installation was neat and done within a few hours, very happy with the service provided by both Ohme and their installation partner Fusion
28 July 2026
Unprompted review
From the time I completed the form to…Job Well done
From the time I completed the form to installation, I was kept up to date with information. On the day of installation, the engineer made contact and arrived on time, he was friendly and professional and was able to give me information about using the charger. Very Happy with the service.
29 July 2026
Unprompted review
Ohme
Came within a few days and were very professional and friendly and explained well.
27 July 2026
Unprompted review
Excellent Communication The…
Excellent Communication The engineer messaged the day before to give an idea of arrival and again on the day to say he was on his way
Our charger was fitted exactly as we wanted and the engineer carried out the installation efficiently and with a smile
As a retired facilities manager I have overseen many electrical installations and it was a pleasure to watch the engineer at work He was very technically knowledgeable and obviously took great pride in his work It is extremely unusual these days to find someone who knows exactly what they are doing and to have pride in their work
The installation is perfect and would highly recommend this company without hesitation
29 July 2026
Unprompted review
Reply from Ohme
Thank you so much William for this review, please do recommend us!
If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:
https://ohme-ev.com/help-centre/
Happy charging!
Team Ohme
The front panel has fallen off
The front panel has fallen off, the adhesive has failed on it, unfortunately it fell on debris so cannot be re-glued back on. OHME refuse to send a replacement, it’s now exposed to the elements and therefore dangerous, they just don’t care. I’m having it isolated due to the high risk, and will have to buy a new charger, certainly won’t be getting an OHME one!
23 July 2026
Unprompted review
Reply from Ohme
Hi John,
We're sorry to hear about the poor experience. This doesn't reflect the high quality of our product nor service and requires urgent attention.
Could you reply to our request for your contact details when you have a moment?
Thanks,
Team Ohme
Friendly service from a knowledgeable…
Friendly service from a knowledgeable technician. Very approachable and supportive. Clean and tidy installation completed.
29 July 2026
Unprompted review
Reply from Ohme
Thanks so much Melanie!
If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:
https://ohme-ev.com/help-centre/
Happy charging!
Team Ohme
Reply from Ohme
'Efficient' is our middle name! Thank you so much for taking the time to share this review, we really do appreciate it.
If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:
https://ohme-ev.com/help-centre/
Happy charging!
Team Ohme
Excellent Service from Start to Finish
I had a great experience with Ohme from start to finish. The EV charger was installed quickly, neatly, and to a very high standard. The installation team were fantastic, polite, professional, and got on with the job efficiently.
Communication from the company was excellent throughout the entire process. I encountered an issue with a looped electrical connection, but the team handled everything brilliantly. They kept me informed at every stage, explained what needed to happen next, and worked to get the issue resolved as smoothly as possible.
I'm very pleased with both the service and the installation and would highly recommend Ohme to anyone looking for an EV charger installation.
29 July 2026
Unprompted review
Reply from Ohme
Thank you so much for the review Kelly, we really do appreciate it. Please do recommend us!
If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:
https://ohme-ev.com/help-centre/
Happy charging!
Team Ohme
Great company
Great company! Helped me to sort out a suitable date to have my charge installed. Very happy
29 July 2026
Unprompted review
Reply from Ohme
Thanks so much for the review!
If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:
https://ohme-ev.com/help-centre/
Happy charging!
Team Ohme
Frederick helped me really well .
Frederick helped me really well .. thank you
29 July 2026
Unprompted review
Reply from Ohme
Thanks so much Mervin!
If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:
https://ohme-ev.com/help-centre/
Happy charging!
Team Ohme
The engineer was polite and efficient
The engineer was polite and efficient, and gave good explanations throughout the installation. He cleaned up after himself leaving inside and outside tidy
29 July 2026
Unprompted review
Reply from Ohme
'Efficient' is our middle name! Thank you so much for taking the time to share this review, we really do appreciate it Martin.
If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:
https://ohme-ev.com/help-centre/
Happy charging!
Team Ohme
Great customer service by Frederick
Great customer service by Frederick! Thanks
29 July 2026
Unprompted review
Reply from Ohme
Thanks so much Mathew!
If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:
https://ohme-ev.com/help-centre/
Happy charging!
Team Ohme
Contacted the day before with times
Contacted the day before with times
Fitted really quickly , friendly fitter explained how things work
29 July 2026
Unprompted review
Reply from Ohme
Thank you so much for taking the time to share this review with us!
If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:
https://ohme-ev.com/help-centre/
Happy charging!
Team Ohme
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