Ohme Reviews 

17,834
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 9,771 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and friendly demeanor, making the installation process smooth and pleasant. The service provided is frequently described as efficient and tidy, with engineers ensuring a clean setup and offering clear explanations. Many people appreciate the excellent communication and thorough guidance on how to use their new product, contributing to a positive overall user experience from start to finish. However, some customers also noted issues with the product's reliability, reporting that chargers occasionally went offline or experienced hardware problems requiring attention. A few reviewers expressed dissatisfaction with customer service, mentioning slow response times, difficulties reaching support, or unaddressed requests for assistance when issues arose.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their knowledge, friendliness, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the professionalism, friendliness,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

User experience

Customers consistently note positive experiences with user experience, particularly praising the ease of... See more

Product

Clients share ambiguous opinions on the product, with some expressing satisfaction with the EV charger,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Installation (by Pro EV) was smooth and the Ohme system looks easy to use. It turns out our house is on a looped system (which we didn't know) and the installers are contacting the energy company on o... See more

Rated 5 out of 5 stars

A lovely tidy install. The engineer was friendly and courteous and kept me informed at each stage. The work was sub contracted out to J.PESKETT ELECTRICAL LTD in Hassocks and I would certainly re... See more

Company replied

Rated 5 out of 5 stars

Installer, Craig, was brilliant. Very friendly and do a superb job with the installation leaving no mess at all. The unit arrived in very good time so it was on site ready and waiting for installation... See more

Rated 5 out of 5 stars

Very happy with EV charger lads did brilliant job all nice neat very friendly helpful specially when not very well up on these thing first charge great so easy to use now as lads explained good.


Company details

  1. Electric Vehicle Charging Station

Written by the company

Hey there! We design smart home EV chargers that help you save money, reduce your carbon footprint, and get the most out of your electric vehicle. It’s simple: our clever tech syncs with your energy tariff to automatically charge your car at the cheapest and greenest times. Plus, the Ohme app brings all your charging data together for effortless control. It’s easy, it’s Ohme.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

18K reviews

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1-star

Asks customers to review

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Replied to 99% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(17,834)

9,326 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ohme

Came within a few days and were very professional and friendly and explained well.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Communication The…

Excellent Communication The engineer messaged the day before to give an idea of arrival and again on the day to say he was on his way
Our charger was fitted exactly as we wanted and the engineer carried out the installation efficiently and with a smile
As a retired facilities manager I have overseen many electrical installations and it was a pleasure to watch the engineer at work He was very technically knowledgeable and obviously took great pride in his work It is extremely unusual these days to find someone who knows exactly what they are doing and to have pride in their work
The installation is perfect and would highly recommend this company without hesitation

29 July 2026
Unprompted review
Ohme logo

Reply from Ohme

Thank you so much William for this review, please do recommend us!

If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

Rated 1 out of 5 stars

The front panel has fallen off

The front panel has fallen off, the adhesive has failed on it, unfortunately it fell on debris so cannot be re-glued back on. OHME refuse to send a replacement, it’s now exposed to the elements and therefore dangerous, they just don’t care. I’m having it isolated due to the high risk, and will have to buy a new charger, certainly won’t be getting an OHME one!

23 July 2026
Unprompted review
Ohme logo

Reply from Ohme

Hi John,

We're sorry to hear about the poor experience. This doesn't reflect the high quality of our product nor service and requires urgent attention.

Could you reply to our request for your contact details when you have a moment?

Thanks,
Team Ohme

Rated 5 out of 5 stars

Friendly service from a knowledgeable…

Friendly service from a knowledgeable technician. Very approachable and supportive. Clean and tidy installation completed.

29 July 2026
Unprompted review
Ohme logo

Reply from Ohme

Thanks so much Melanie!

If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

Rated 5 out of 5 stars

Smooth

Smooth, efficient service — no complaints.

23 July 2026
Unprompted review
Ohme logo

Reply from Ohme

'Efficient' is our middle name! Thank you so much for taking the time to share this review, we really do appreciate it.

If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

Rated 5 out of 5 stars

Excellent Service from Start to Finish

I had a great experience with Ohme from start to finish. The EV charger was installed quickly, neatly, and to a very high standard. The installation team were fantastic, polite, professional, and got on with the job efficiently.

Communication from the company was excellent throughout the entire process. I encountered an issue with a looped electrical connection, but the team handled everything brilliantly. They kept me informed at every stage, explained what needed to happen next, and worked to get the issue resolved as smoothly as possible.

I'm very pleased with both the service and the installation and would highly recommend Ohme to anyone looking for an EV charger installation.

29 July 2026
Unprompted review
Ohme logo

Reply from Ohme

Thank you so much for the review Kelly, we really do appreciate it. Please do recommend us!

If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

Rated 5 out of 5 stars

Great company

Great company! Helped me to sort out a suitable date to have my charge installed. Very happy

29 July 2026
Unprompted review
Ohme logo

Reply from Ohme

Thanks so much for the review!

If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

Rated 5 out of 5 stars

Frederick helped me really well .

Frederick helped me really well .. thank you

29 July 2026
Unprompted review
Ohme logo

Reply from Ohme

Thanks so much Mervin!

If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

Rated 5 out of 5 stars

The engineer was polite and efficient

The engineer was polite and efficient, and gave good explanations throughout the installation. He cleaned up after himself leaving inside and outside tidy

29 July 2026
Unprompted review
Ohme logo

Reply from Ohme

'Efficient' is our middle name! Thank you so much for taking the time to share this review, we really do appreciate it Martin.

If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

Rated 5 out of 5 stars

Great customer service by Frederick

Great customer service by Frederick! Thanks

29 July 2026
Unprompted review
Ohme logo

Reply from Ohme

Thanks so much Mathew!

If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

Rated 5 out of 5 stars

Contacted the day before with times

Contacted the day before with times
Fitted really quickly , friendly fitter explained how things work

29 July 2026
Unprompted review
Ohme logo

Reply from Ohme

Thank you so much for taking the time to share this review with us!

If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

Rated 5 out of 5 stars

Nice workers

Nice workers - polite, friendly and accommodating.

29 July 2026
Unprompted review
Ohme logo

Reply from Ohme

Thanks so much Catharine!

If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

Rated 5 out of 5 stars

Excellent

Very good communication over the phone prior to the install day and Callum called ahead to say he’d be with us in 30 mins and was on time he asked how we wanted it fitted and did exactly as we asked and put all cable inside garage so nothing on show except for charger outside he did excelling very neat and tidy and was very helpful friendly and polite very satisfied overall

29 July 2026
Unprompted review
Ohme logo

Reply from Ohme

Thanks so much for sharing this review Paul, we really do appreciate it.

If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

Rated 5 out of 5 stars

Easy communication espically my deaf…

Easy communication espically my deaf and rebook a new date. All done

29 July 2026
Unprompted review
Ohme logo

Reply from Ohme

Thank you so much for the review Kate!

If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

Rated 5 out of 5 stars

Very good service arrived on time clean…

Very good service arrived on time clean and tidy no mess no fuss perfect 👌

29 July 2026
Unprompted review
Ohme logo

Reply from Ohme

Thanks so much Donna for the review!

If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

Rated 5 out of 5 stars

Bertie was super helpful;

Bertie was super helpful;

was friendly and helpful, helped me with what i needed to know, would highly recommend

29 July 2026
Unprompted review
Ohme logo

Reply from Ohme

Thanks so much for the review Dorian, we really do appreciate it and please do recommend us!

Should you ever need our assistance again, you know where to find us.

Additionally, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

Rated 5 out of 5 stars

fast quick support

29 July 2026
Unprompted review
Ohme logo

Reply from Ohme

Thank you so much for the review Lee!

If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

Rated 5 out of 5 stars

Ohme EV installation

Easy to book. Technician was very good and all done in a very short time. Explained what I needed to know

29 July 2026
Unprompted review
Ohme logo

Reply from Ohme

Thanks so much Tom!

If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

Rated 5 out of 5 stars

Excellent support

29 July 2026
Unprompted review
Ohme logo

Reply from Ohme

Thank you Colin!

If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

Rated 5 out of 5 stars

Arrived on time and worked efficiently…

Arrived on time and worked efficiently - installation,took just over an hour. Very pleased.

29 July 2026
Unprompted review
Ohme logo

Reply from Ohme

'Efficient' is our middle name! Thank you so much for taking the time to share this review, we really do appreciate it Ani.

If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

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