Our installer Crystal EV Charging were excellent. Lovely polite guy who undertook the task in a timely manner. We were unsure if the installation would be around the house or underground & the install... See more
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Review summary
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Reviews shaping this summary
Indecisive regarding Ohme home ev charger. After deliberating and being doubtful I spoke to chap called Marlin who took the time to explain difference between chargers and their benefits etc. He was... See more
Company replied
Had an Ohme home pro ev charger fitted 9/7/26 been having trouble with signal dropping out.rang the Ohme help line today 21/7/26.spoke to Ben took 5minutes for him to hopefully fix the problem my char... See more
Company replied
I contacted Ohme as we thought our car was not charging we were worried My partner and l find some things confusion A really very nice polite gentleman answered our Problem He is called Zack... See more
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Company details
Written by the company
Hey there! We design smart home EV chargers that help you save money, reduce your carbon footprint, and get the most out of your electric vehicle. It’s simple: our clever tech syncs with your energy tariff to automatically charge your car at the cheapest and greenest times. Plus, the Ohme app brings all your charging data together for effortless control. It’s easy, it’s Ohme.
Contact info
United Kingdom
- 020 3375 1586
- help@ohme-ev.com
- www.ohme-ev.com
4.7
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Installing EV Charger and Use
The engineer arrived on time and managed the whole installation without any issues.
Location and plan for installing the charger fully explained and agreed.
On completion if the installation the Engineer explained the use of the APP and how it worked.
Also gave advice on how to operate the APP functions.
My new EV has not arrived yet, but testing the use on my Plug In Hybrid for experience.
I am extremely happy with the whole process and how the charger has been installed on my property.
30 July 2026
Unprompted review
Awful supplier
Awful supplier. Awful customer service. Because of this we will be ending our ev car when the lease is up. Never ever again will i buy an ev car. Ohme are just a shocking company. They use a company called plug in and they are just as bad. Lies lies and more lies. Beware of using them as they are incompetent electrical installers.
30 July 2026
Unprompted review
Reply from Ohme
Hi Ted,
We're sorry to hear about the poor experience. We take complaints like this seriously and therefore want to resolve this for you as a matter of priority.
In order to do this, could you reply to our request for your contact details when you have a moment?
Thanks,
Team Ohme
Great installation.
Great installation. Jason who did the install was very helpful, polite and completed the install as we had discussed at survey.
30 July 2026
Unprompted review
Frederick was amazing and helpful 👏
Frederick was amazing and helpful 👏
30 July 2026
Unprompted review
EV charger installation
As part of the Motability Scheme, Ohme installed an EV charger at our house. The experience was quick and easy, arrangements were made and the installation has happened within a couple of weeks of our application for an EV car. The installer, Lee, was very helpful, knowledgeable and a pleasure to deal with.
30 July 2026
Unprompted review
Following on from earlier review I…
Following on from earlier review I posted of charger failure I had an email from complaints dept gushing with apologies for poor service and suggesting I change my supplier contract details on the Ohme app which they said it would be a fix🤷♂️ and to get in touch if it failed again. Lo and behold it did fail. Sent email to the complaints team individual who said I should let him know if it did fail 2 days ago - no response.
It seems to me that the unit is faulty and I don’t understand thier reluctance to even send an engineer to have a look, or failing that refund my costs so I can get one that is reliable, which I have requested more than once but no comment on any of that from Ohme.
Ongoing poor service on what is proving to be a poor product.
30 July 2026
Unprompted review
Reply from Ohme
Hi Andy,
We’re sorry this remains unresolved at the time of writing.
We understand why you have requested that an engineer visit. However, the charger’s data indicates that the unit itself is online and operating correctly. The issue appears to be the charging instructions it is receiving from the app. Exchanging the charger would not resolve this.
We’ll be back in touch directly to continue working through this with you.
Our only goal here is to have you charging reliably as a matter of priority.
Thanks,
Team Ohme
Installation very easy
Installation very easy, was expected to take about 4 hours but took less than that even with a slight glitch. The installer was very helpful and friendly, and explained everything clearly for me, and even helped me set up the charging app. Highly recommend
30 July 2026
Unprompted review
date change
frederick was very helpful in changing my date of installation . thanks
30 July 2026
Unprompted review
Connor the engineer who was extremely professional
Connor the engineer who did the installation was pleasant and knowledgeable.He advised me of best location on the wall and did a very neat job in the garage at the electricity entry point to my home.He downloaded your app and showed me how to access it.A lot to take in.Thank you Connor for your professionalism and tydiness.Good luck with your future.
29 July 2026
Unprompted review
The guy that installed our charger was…
The guy that installed our charger was amazing so friendly and explained everything his name was Ed
30 July 2026
Unprompted review
Great installation
The two engineers were prompt, quick and tidy. Very happy.
30 July 2026
Unprompted review
Useless customer service
Useless customer service. Either you can type on a chat with a robot which collects all sorts of useless information for 5 minutes before you are connected to a real person. This interchange is very slow, hampered by having to explain by typing on a phone keyboard. Alternatively you can phone and you end up in an endless queue with awful repetitive loud music
30 July 2026
Unprompted review
Reply from Ohme
Hi James,
We're sorry to hear you've had some trouble reaching the team. We'll be sure to pass the feedback on. We also want to make sure your cause for contact has been answered.
Could you reply to our request for your contact details when you have a moment?
Thanks,
Team Ohme
Online chat was swift and simple
Online chat was swift and simple to use. Rearranging an appointment was easy. Pleasure to speak with Fredrick who quickly dealt with my issue and offered a number of new dates.
30 July 2026
Unprompted review
Frederick was great
Frederick was great. Super efficient and quick.
Solved my problem in quick time.
30 July 2026
Unprompted review
Excellent service
While process from start to finish was how customer service should be. Tim the installer was very professional, a text the day before to check the charger had arrived and confirm arrival time. Arrived at 8:30am on the dot. Had seen the videos and pictures I had taken so knew about the requirements. Explained everything in detail, best and very tidy install and made sure I knew how to work everything. Top class all round.
30 July 2026
Unprompted review
Needed to reschedule appointment
Needed to reschedule appointment, Frederick couldn’t have been more accommodating and professional! Issue sorted within minutes
30 July 2026
Unprompted review
The electrician was here on time
The electrician was here on time, carried out the work quickly and cleaned and hoovered up as well, he was also very friendly. Very pleased with his work.
30 July 2026
Unprompted review
Efficient
Efficient. Organised easily and fitted quickly and with minimal disruption
30 July 2026
Unprompted review
Fantastic installer
Fantastic installer, professional and friendly. Very neat installation!
30 July 2026
Unprompted review
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