OFFICE Reviews 

I have never received my shoes. It is almost impossible to contact the customer service. I tried the online chat for half day today but no luck. I called the store and they claimed that my order is on the way for pick up. Few hours later I received an email saying that I have returned the order. I waited for 13 days.

Excellent service. Thank you

Service at the Leeds Briggate store was excellent today - I was v impressed with Sam. Thank you

Extremely disappointed in office. Did an order worth over £350 and still was charged £4 delivery! Disgusting and customer service only answer was because they’re sale items. Will never use office again as this is outrageous when spending such a large amount of money. No other companies charge delivery usually over £100-£150

Easy to use website

speedy service and product as described / expected

I have not received my shoes. The DPD tracking information shows the parcel as delivered, but the delivery photo clearly shows it was left at a door that is not mine.

I appreciate that this appears to be a delivery issue on DPD's part, but I have been unable to contact Office customer service to resolve it. The chat feature is unavailable, and email enquiries only receive an automated response stating that someone will reply within five working days.

This level of customer service is simply not acceptable. Payment has already been taken for goods that I have not received. DPD have advised that they cannot investigate the matter unless the retailer opens a case, yet Office provides no effective way to contact them promptly.

I am extremely disappointed with the lack of support and communication. Unless this issue is resolved urgently, I will have no option but to contact my bank and initiate a chargeback to recover the money for the goods I have not received.

The overall customer service experience has been absolutely unacceptable.

Prompt delivery, Great price.

I absolutely love the Adidas Samba Trainers, So Comfortable in walking with my disability… will be purchasing more

Ordered trainers. Order cancelled twice. Should not have availability on website if not in stock

Quick service and good price

Wife ordered some new Birkenstocks.

DPD decided to deliver them somewhere else as the photo is not our house. Do you know where it is ???? We don’t. Why don’t DPD actually check the address before leaving it somewhere where it clearly should not be? As usual you can’t get hold of DPD or the Office team either. What a s… show.

Excellent price, Excellent product and Excellent service 👍 💯

I haven’t received it yet as DPD will not deliver it as no house number was put with my address and they said I have to contact the company there is no telephone number for them live chat not working so sent a e mail but say can take up to five days for a reply so not happy that’s why I have scored low

Very disappointed with my recent order of Birkenstock office shoes. The shoes arrived in different sizes and were heavily scuffed, making it clear they were not new or properly checked before dispatch.
To make matters worse, I contacted customer service via live chat three times without receiving a satisfactory resolution. I've now returned the shoes and had a refund, however I have not had the £3.99 delivery charge and £4.45 return postage. I should not be out of pocket for a mistake that wasn't mine. Based on this experience, I wouldn't recommend ordering from them.

Easy to order and easy to return, but the UK sizes are totally misleading hence the return. Best to go by the European sizes.

TERRIBLE my order was cancelled due to who ever is supposed to be updating the stock levels on the website not doing their job correctly I'm so disappointed

Good quality shoes with good service

The box is absolutely battered and is in no condition for me to be able to give these trainers as a gift and so will be sending them back