Trainers look great, although delivery was slow. However when the package arrive the actual box the trainers have come in is a mess, something you would not expect from adidas nor office. Clearly show... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The order, delivery and collecting from my nearest Office all went very smoothly, the service from the very busy but sympathetic manager helped my disappointment. The Keen sandals were perfect exac... See more
I never have issues with orders but on this occasion I’d placed an order within enough time to collect for the weekend. I hadn’t received an email so I went in to ask if I could check on the off chanc... See more
Ease of ordering and quick to notify me when the size of the sandals that I wanted were back in stock. Also, keeping me informed on my order’s progress.
Company details
Information provided by various external sources
OFFICE is a leading edge fashion footwear specialist, providing style conscious customers with innovative shoes to suit every occasion. We pride ourselves on our unique product range – created by our in-house design team and global brand partnerships, all of which are recognisable by their individuality, design and quality.
Contact info
OFFICE Customer Service, 1-8 Moorfield Industrial Est, KA2 0BA, Kilmarnock, United Kingdom
- help@office.co.uk
- www.office.co.uk
3.5
Average
9K reviews
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This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically replies within 1 week
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Easy to order online and faster than expected delivery!
I found the sandals I wanted on sale at Office online. I placed the order on Thursday with an estimated delivery time 3-5 working days! I was so happy to receive them on Saturday morning! Absolutely love my new sandals and glad they arrived ahead of time!
23 July 2026
Quick shipping and very quick and easy…
Quick shipping and very quick and easy refund process.
Unfortunately, I never received my item as delivery was never attempted by DPD, despite my having asked for it to be delivered to a locker. It went straight back to the depot and immediately back to Office.
14 July 2026
Prompt service.
23 July 2026
Great service on line excellent staff n…
Great service on line excellent staff n store cannot fault
23 July 2026
Ordering shoes was so easy
Ordering shoes was so easy. So pleased with how you kept me informed on its progress from warehouse to shop.
18 July 2026
Excellent quality boots
Excellent quality boots, speedy delivery and excellent communication.
23 July 2026
Didn’t receive order
18 July 2026
The shoes (new balance) are more…
The shoes (new balance) are more cheaper here and the same quality… very impressed by the quick delivery!
23 July 2026
All good will use again
18 July 2026
Reliable and Trustworthy Company
Reliable company and they keep their promises with delivery times. Shoes were as described and a good sale price. Needed them for a wedding when another company let me down. The next day delivery was spot on.
22 July 2026
Lovely sandals
Lovely sandals. Comfy and look great. They came super quickly and packaged perfectly.
18 July 2026
Easy returns
Purchased a pair of shoes that did not meet my expectations. Returned and refunded easily.
21 June 2026
I ordered a pair UGG sandals For my…
I ordered a pair UGG sandals For my daughters birthday. When I opened the box the sandals were unwrapped, undone and the right one had been tried on a number of times by the look of it. It had been shoved in the box without care and was very tatty looking. Had these been sent out without anyone checking or didn't anyone care! Now I have to go to the trouble of returning these.
25 July 2026
Reply from OFFICE
Hi
Thank you for your feedback.
We're truly sorry to hear there was a problem with your order — this is not the experience we want for our customers.
We will pass this information regarding quality of the shoe to our returns department, so they can use as part of their analysis.
If there's anything else we can help you with in future, please don't hesitate to get back in touch.
Thanks
OFFICE Customer Service
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