nunababy.com Reviews 

Amazing customer service! So friendly and helpful - Caroline was a real pleasure to deal with.

We ordered a car seat base as a gift for my sister. We realized about a month later that she did not actually receive it even though FedEx said it was delivered. FedEx indicated I needed to work with Nuna to have them file a claim and reship the item. Nuna refuses because it is more than 7 days since the item was (not) delivered even though FedEx allows the shipper to file a dispute for 6 months. Nuna is suggesting I file a dispute with my credit card company. This is horrible customer service.

And before the reps respond that Nuna USA is separate as they have on other reviews... it's not. It's still nunababy.com and trustpilot does not have a separate entry for nunababy/usa

Edit: nunababy reached out after this review and tried to resolve the situation. They indicated that even though a claim has 6 months, they have to initiate a trace within 7 days as a precursor. They offered to reship since it was clearly not delivered to the right place. I appreciate the assistance but it shouldn't take a negative review to achieve this outcome.

We love our Nuna Mixx pram! For my first son it was great from birth to being a toddler. We are now using this for our second son but our rain cover ripped. I contacted Nuna and they replied within hours and are sending out a new one free of charge, amazing customer service!

I am so impressed by Nuna’s customer service. I was wanting to buy a new insert as the one we had had gotten old. Contacted Nuna and was informed that although they don’t sell spares they can try and send us a new one free of charge, if available. The communication was quick, smooth, helpful and the result was even better than expected. Sincerely appreciate their support/responsiveness! :)

Excellent customer service. Dealt with the problem very quickly. A brilliant trustworthy brand.

Someone gifted me a brand new Nuna pipa infant car seat from my registry. When I received it, the canopy was defective and would not fold out, so I contacted customer service. It took them more than two weeks of emails and calls for them to offer me a replacement car seat (and they only did that because they were out of stock on the canopy itself). But they asked that I send back the first car seat before they would ship out the replacement. Fine, except I'm due with my baby in less than a week. How am I supposed to bring the baby home or take the baby to doctor visits? Doesn't Nuna know that a car seat is an essential everyday baby product? I'm so disappointed with the customer service, especially considering that this is a high end brand.

I have now been in touch for replacement parts twice and both experiences have been incredibly positive especially compared to other companies. The team are friendly, helpful and very quick to respond. Thank you so much for making it easy for me to tick something of my list of ‘to dos’.

The Nuna brand (under the Joie label) make some brilliant items, and the customer service is v.quick to respond. We have had a few minor issues with our buggy however the customer service team have resolved it each time. Brilliant!

I'm not one to usually write reviews- in all honesty it's hard to find the time, but the service from Nuna has been absolutely excellent and deserves a review!

I thought long and hard about what pram I was going to buy for my first baby, and that entailed lots and lots of questions for different pram companies I was considering. What swayed it for me was not only the travel system, but also the staff at Nuna- every time I rang they were more than happy to help, and gave me plenty of their time answering my questions.

The Nuna travel system itself, and the customer service before I chose Nuna, and also afterwards when I had a small problem which was nothing to do with Nuna- but my partners fault, Nuna could be nothing less than super helpful and polite, even when one of my issues was nothing to do with their product but a fault of our own.

If like me you are not sure which pram to go for, I would highly recommend Nunas products and brilliant aftercare!

The pram itself is lightweight compared to others and easy to open and close, as well as being able to move it around one handed- really useful if you find yourself in a shop alone and need a hand fre- I didn't realise how important this was, until I found myself in that situation! The car seat we went for in the travel system package was the carry cot one, which means we are able to do both shirt and longer distance journeys without too much worry about baby's health or spine, as she is laying flat. We are then able to easily put the carry cot seat on and off the base to go from home to the car and attach onto the pram and be on our way whenever and wherever we are.

I could go honestly go on and on....but going back to the beginning of my review and how I lack time, I will finish off by saying a huge thank you once again to everybody at Nuna, and thank you for making fab products, I will surely be looking into other products of yours too, given my fab experience with the travel system :)

Amazing customer service from Ella and the Nuna brand. I messaged on Facebook regarding the replacement seat pad and cushion, the best thing about it, the replacement was free and was delivered in 4 days!

Thank you Nuna and Ella!

We have had our pram for a travel set for a couple of years and has been used heavily, especially during the pandemic! I contacted customer service and with a few questions a week later new front and back wheels were sent to us, something I wasn’t expecting and with another baby on the way helped dramatically! Great product and a great customer service to match, thanks especially to Ella!

Easy and effective communication, thank you again for the help of replacing the wheels of the pushchair :)

Exceptional customer service. Contacted them to request to buy a new bag for the travel cot after the straps on the other one broke and was sent a new one immediately. Really refreshing interaction.

I recently purchased a Nuna Triv travel system second-hand. The infant seat insert was discoloured and bleached, and i also later realised the carrycot apron was missing so I contacted Nuna. Sarah was really helpful and is sending us replacements and unexpectedly at no charge. Very satisfied

Have contacted Nuna a couple of times now – they are really responsive and very helpful. The products are excellent.

I have a nuna demi grow stroller and I’m so happy with it. I recently lost one of the carrycot adaptors. I was searching for a new set or a replacement on Google, internet, Facebook market - everywhere but I couldn’t find anything. I decided to go on the nuna website and contact the team. They responded to my email immediately. I was so happy to hear that they have the adaptor replacement and that they will ship it out asap. I was more surprised that it was free of charge. Thank you so much!

I was looking for a replacement insert for my nuna leaf. And finding it difficult as they do not offer a parts website. This in itself is annoying as some of the products can be expensive and if like me you highly rated the product and wanted to use it again on my second baby I needed a new insert. Not just the fact of expense but there was nothing wrong with the rocker and it seemed a waste.
However I found a thread on Facebook of similar people requesting inserts for the Nuna leaf so I gave them a message. They responded very quickly and efficiently - sending me a replacement insert free of charge within 5 working days! I couldn’t believe it.
Although I am extremely grateful, I do think there should be a “spares” website to enable people to re use items not just for cost but also the environment.

I love my nuna pushchair and was really upset to have lost one of the shoulder pads to my car seat but after emailing for a replacement it was sent out asap. Very happy with the service I received.

I’ve absolutely loved using our Nuna mixx pram- it’s great quality and stylish. We are now expecting baby number two and knew we would like to purchase another Nuna pram for our two little ones as we’ve had a great experience with the first, I had some questions about the Nuna Demi grow so contacted customer services, Lisa at customer care has been a fantastic help, thank you again Lisa!

I recently purchased a Todl Next car seat, which was a returned product and did not include the side impact protector. I contacted Nuna in the UK, and they went above and beyond my expectations by providing the missing part absolutely free of charge.
This is my second purchase from Nuna (I already own the Nuna bundle with Arra car seat, Triv pushchair and carry cot, and have been very happy with them). I highly recommend their products not only because they are great, but also due to the excellent customer service provided by Nuna.