NPS Law Reviews 

200
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, professional, and approachable, which makes complex property purchases and successful sales feel remarkably smooth. Consumers often highlight the overall service and user experience, noting that communication is consistently regular, clear, and all replies are handled promptly. However, some people mentioned significant issues with communication, noting that messages were often ignored and replies from solicitors were extremely slow. Some reviewers were not happy with unexpected property process delays, a persistent lack of proactive follow-ups, and difficulties in obtaining timely updates.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Consumers find service to be positive, highlighting outstanding support, knowledgeable staff, and quick,... See more

Customer service

Reviewers mention positive feedback about customer service, frequently highlighting exceptional... See more

Response time

Clients share positive opinions on response time, frequently praising the team for prompt call and email... See more

User experience

Customers consistently note positive experiences with user experience, highlighting efficient communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cant speak highly enough of the team in Middlesbrough. Megan Jones, Hannah Close and Libby Sanderson did an outstanding job under what was sometimes challenging circumstances. The stand out for thi... See more

Rated 5 out of 5 stars

Hera and Kamilla both worked very hard with my sale and were both very knowledgable and helpful! Every email was answered punctually and when a call was necessary they did not hesitate to get in tou... See more

Rated 5 out of 5 stars

Hannah, Libby and the team made the whole process smooth and stress-free. The weekly updates were useful and the Middlesbrough team were onhand for any queries, always polite and friendly. NPS Law han... See more

Rated 5 out of 5 stars

I dealt with with Amandeep and Harvey in the Middlesbrough office and was extremely happy with the service provided. My house sale completed quickly, without an issue and the online portal they used w... See more


Company details

  1. Legal Services

Written by the company

At the intersection of deep-rooted expertise and forward-thinking innovation, NPS Law emerges as a transformative force in property legal services. Founded by seasoned professionals with over 30 years of collective experience, we represent a deliberate departure from traditional legal practice. Our founding partners and solicitors bring a wealth of expertise cultivated through distinguished careers in leading regional law firms. This is not a startup built on theoretical promise, but a strategic reimagining of legal service delivery by professionals who intimately understand the industry’s intricate landscape. We reject the notion of law as a static, bureaucratic process. Instead, we view legal support as a dynamic, intelligent partnership.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

200 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically takes over 1 month to reply

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4.5

All reviews

(200)

169 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic Experience

I was dreading this part of the selling process, what I had previously experienced was frustration, poor communication and a lack of care with previous house selling ang buying. Thank goodness that working with Kevin changed all that. The communication was great and the process was really smooth and guided well. I would absolutely work with NPS again and would happily recommend to others.

4 February 2021
Unprompted review
Rated 5 out of 5 stars

Kevin & Joe were great!

Kevin & Joe were fantastic from start to finish. Communication was swift and we were informed throughout.
Would use again and would definitely recommend them.

20 November 2020
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Exceptional service. I cannot rate NPS Law highly enough, particularly Joe. Thank you Joe for making a stressful and emotional process the smoothest it could possibly be. Helpful, professional, incredibly efficient and all communication received in super quick time. It is a shame that all conveyancers do not work in the same manner! Thank you so very much.

17 November 2020
Unprompted review
Rated 1 out of 5 stars

I wish I could review NPS' services but…

I wish I could review NPS' services but sadly, I never even got there. After a first trip where it turned out Nicola was not in the office (so waste of time, petrol and parking charge), I was promised a call the day after to re-schedule a meeting but never heard from anyone. Not a great way to do business and will now look at competitors.

22 September 2020
Unprompted review
NPS Law logo

Reply from NPS Law

Dear Eric

I am sorry to hear of the issues you have experienced. So that I can address this with Nicola, please can I trouble you to confirm the date and time that your meeting with Nicola was scheduled. This will allow me to trace the matter in Nicola's diary, and respond accordingly

Thank you

Rated 4 out of 5 stars

Nicola Phillips for buying and selling

We chose Nicola Phillips on the advice of our selling agent.
I have to say I have mixed reviews on using them. We were buying and selling our property. I am unsure if the service may have been different had it not been for the COVID issues.
All of the staff were very friendly, when I could get hold of them and for the most part were very helpful.
I did find that I had to chase up on quite a few occasions to get a reply, particularly when asking for receipts for money paid.
When it came down to it, in the final stages they worked quickly and efficiently.

19 September 2020
Unprompted review
NPS Law logo

Reply from NPS Law

Thank you for your feedback Vicy. I am sorry for the issues experienced. We are heavily investing in our IT systems at present, which should make issues such as receipts instant in future.

We will work hard on getting the extra star, if you choose to use us again in the future

Kind regards

Kevin and Joe

Rated 5 out of 5 stars

Fast, efficient and friendly

Fantastic team. Very quick and, I think affordable service.
I have used many solicitors for buying and selling before, and these guys are the best.
Often with some you feel like the person dealing with you is not qualified, and doesn't answer quickly to queries. With Nicola Phillips I felt like I was a priority and I was being kept in the loop all of the time.

Great team guys,

Thanks mainly to Joe and Kevin

Mike

19 September 2020
Unprompted review
NPS Law logo

Reply from NPS Law

Fantastic! Glad that you are happy Mike, and we hope that we can be of assistance in the future

Kind regards

Kevin and Joe

Rated 5 out of 5 stars

A Breath of Fresh Air!

NPS and in particular Kevin was instrumental in passing our family sale through. From start to finish, Kevin was always available when required, quick to respond to enquiries, and dealt with a whole host of hurdles including a difficult estate agent and problematic moving arrangements.

After trialing various conveyancers around Horsham and becoming sorely disappointed with their offerings, it’s an absolute relief to finally be able to work with one who is proactive, friendly, professional and diligent. Would recommend.

6 February 2020
Unprompted review
Rated 1 out of 5 stars

Dreadful

Dreadful. Constant follows ups. It’s DIY with these people. Still awaiting for a £200 refund for my elderly mother-in-law which despite writing 4 times on this and complaining to Nicola Phillips herself we have had nothing back.

Note response 6 years later. Am I going to get the £200 then?

15 January 2020
Unprompted review
NPS Law logo

Reply from NPS Law

Thank you for your feedback.

We are sorry to read your comments regarding the service you received.

Please note that this review predates the current ownership of NPS Law and does not reflect the service and client care we expect for our clients.

We wish you all the best.

NPS Law.

Rated 5 out of 5 stars

Great service

Kevin and Sarah looked after our sale and purchase. Both were so helpful despite our first chain breaking, and our final chain having lots of delays. Kevin had us ready to exchange very quickly.
Would use them again and recommend to others.

15 July 2019
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service. We were first time buyers and really were looking for someone to support us through the process... which unfortunately didnt happen. Ended up paying way over the original quote!! They are still demanding money from us even though we have paid our final bill. So difficult to get hold of, didn't ever pick up the phone, had to really chase at every stage. Wouldn't recommend them.

15 May 2019
Unprompted review
NPS Law logo

Reply from NPS Law

Thank you for your feedback.

We are sorry to read your comments regarding the service you received.

Please note that this review predates the current ownership of NPS Law and does not reflect the service and client care we expect for our clients.

We wish you all the best.

NPS Law.

Rated 5 out of 5 stars

Very good experience with hard-working, local firm.

We finalised the purchase of our first home in October 2018. We had been recommended Nicola Phillips by a friend and we decided to go with them as they are a small, local firm who specialise in property. We were very impressed by the experience and would recommend the firm and Kevin particularly. We never actually got round to meeting Kevin which made his diligence and attention to detail all the more significant. We didn't have the easiest vendors to deal with and their own conveyancers were quite slow. It was only later in the process that we realised how much Kevin had to chase them up on top of the work he naturally had to do with the conveyancing. He managed it all very professionally and always kept us well informed by email. We thought that the firm's 9am-5pm opening hours would be a problem as we both work full time, but it never was and most information we were able to send via email or drop in after work through their letter box. From start to finish it was all done very quickly and the only delays were caused by the other conveyancers, which just served to prove how good Kevin was by comparison. Their costs were also very reasonable and never went beyond what was estimated. Thank you Nicola Phillips

15 November 2018
Unprompted review
Rated 5 out of 5 stars

First home purchase

Kevin at Nicola Phillips assisted us with the purchase of our first home. He was responsive, approachable and efficient throughout the process. A big difference in comparison with a frustrating experience and slow response times we experienced using a different conveyancer for a previous purchase that eventually fell through. Would recommend.

2 August 2018
Unprompted review
Rated 5 out of 5 stars

Holiday home purchase

We used Nicola Phillips for a purchase of a holiday chalet on the Isle of Wight. From the initial quote request through to completing the purchase the service provided was prompt, efficient and approachable in respect of any queries raised. Would certainly recommend them and use them again ourselves.

20 April 2018
Unprompted review
Rated 5 out of 5 stars

Stress free first purchase

We recently used Nicola Phillips for our first house purchase. We have been dealing with Kevin who has been extremely helpful and professional throughout the process. We would not hesitate to recommend Kevin and the team to family, friends and also for future purchases.
Thanks again!

17 April 2018
Unprompted review
Rated 5 out of 5 stars

Nicola Phillips recently dealt with a…

Nicola Phillips recently dealt with a house purchase for my mum in Horsham... the whole team were extremely efficient and professional in every way. They managed to exchange and complete on the purchase within 5 days!!!
Nicola herself responded to emails and phone calls quickly (even over the weekend and early morning).
We would highly recommend them.

10 April 2018
Unprompted review
Rated 5 out of 5 stars

Nicola Philips solicitors house purchase.

I used Nicola Philips. Specifically Kevin for a house purchase in December 2017. I would not hesitate to recommend both them and him. He was very helpful especiallly as I wanted a quick purchase. We managed to complete within roughly 5 weeks of the offer being made. Kevin was very attentive in even chasing the other solicitors when required. When I purchase again. I will use them and recommend them to others. Thank you Kevin.

23 February 2018
Unprompted review
Rated 5 out of 5 stars

We recently used Nicola Phillips …

We recently used Nicola Phillips Solicitors (Kevin) for buying our first house in Horsham. Kevin was professional, extremely helpful, kept us informed at every stage and gave great advice on the process.

As first time buyers we were glad we could trust and rely on Kevin to do all the relevant checks required to complete the purchase of our house. We would highly recommend Kevin and NPS to our friends and family and will be using them again in future for other legal matters.

Thanks again Kevin for making what could have been an extremely stressful experience rather enjoyable.

10 February 2018
Unprompted review

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