Iv used Novatech for many years, they are my first go to supplier for any computer related equipment. To date I have never been let down or disappointed with my purchase's or their support. Iv just pu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I contacted the company as I was after a USB3 to SATA lead with very specific features for use with my SSD and RaspberryPi 4. The only lead capable was made by Startech. The NovaTech staff knew exact... See more
Company replied
I have bought several computers from Novatech - be they laptop or larger - they have always been good. Recently a desktop built by them 12 years ago gave problems, in view of age a new more modern ma... See more
Company replied
Used Novatech for about 10 years, everything I've had from them has been high quality, good value, lasted a long time. By far better performance for the cost over more well-recognised brands. Writing... See more
Company replied
Company details
- Computer and Accessories Store
- also in
- Computer Store
- Drives and Storage Service
- Gaming service Provider
Written by the company
Novatech is one of the largest retailers of computer products in the UK and has over 30 years' experience in the industry. Novatech's catalogue is comprised of more than 20,000 high quality PC Components, Parts and Systems, including wide ranges of Gaming PCs, monitors (and more!). You can be sure that we have your every need covered, regardless of whether you want equipment to enhance your home, work or gaming computer use. Novatech is a Crown Commercial Service (CCS) supplier of Technology Products, meaning that thousands of government-funded organisations can now benefit from high-quality technology products, assembled and supported in the UK. Novatech is also proud to be ISO 9001 and 14001 certified, a Microsoft Partner, Gold OEM and Gold Desktop, as well as an NVIDIA Tesla Preferred Partner, Intel Technology Provider Platinum and VMWare Professional Solution Provider. Our on-site production line works incredibly hard to ensure that Novatech PC stocks are consistently high. If you need any help selecting the right products – or any other technical advice – help is always at hand thanks to our on-site live chat service, allowing you instant access to sales, customer services and technical support technicians in an instant. There are endless reasons to purchase your hardware, computer peripherals and PC components from Novatech.
Contact info
Harbour House, Hamilton Road, PO6 4PU, Portsmouth, United Kingdom
- 02392 322 500
- customer.services@novatech.co.uk
- www.novatech.co.uk
4.7
Excellent
23K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ready built Windows 11 PC delivered the next morning
I was able to buy a ready built Windows 11 PC. I ordered it in the evening and it arrived the very next morning. It booted up first thing and I was easily able to transfer everything from my old PC.
7 July 2026
Reply from Novatech
Thank you for your 5 star review, We value your feedback and appreciate your positive comments.
Kind regards
Novatech Support Team
New PC - great service!
Recently bought a new custom PC from Novatech and some parts came lose during transit with DPD, Sam was super helpful in organising a return and Greg quickly found the issues and the PC was back with me within a week. They even ensured that it was super well packed and shipped on a palet instead of using the standard DPD shipping. Really pleased with the product and service!
15 July 2026
Unprompted review
Reply from Novatech
Thanks for sharing your positive feedback, and thank you for the 5* review we really appreciate your kind comments. We are glad that you are happy with the service you received from Novatech.
Kind regards
Novatech Support Team
Thorough and persistent in finding the…
Thorough and persistent in finding the elusive fault with my PC, leading to it being fixed. The cost of service was very acceptable and the technicians regularly kept me up to date. Excellent service!
18 June 2026
Reply from Novatech
Thanks for sharing your positive feedback, and thank you for the 5* review we really appreciate your kind comments. We are glad that you are happy with the service you received from Novatech.
Kind regards
Novatech Support Team
always a professional job with great…
always a professional job with great customer service :)
24 June 2026
Reply from Novatech
Thanks for taking the time to leave us a review. We value your feedback and appreciate your positive comments.
Kind regards
Novatech Support Team
Goods supplied are reliable and well packaged
I have always found Novatech to be quick and reliable in supplying goods on time or with a minimal delay. The items they supply are first rate and as advertised. I have always found their prices reasonable, even if not the cheapest and their after sales care (not that I have needed any for many years), to be excellent.
17 June 2026
Reply from Novatech
Thanks for sharing your positive feedback, and thank you for the 5* review we really appreciate your kind comments. We are glad that you are happy with the service you received from Novatech.
Kind regards
Novatech Support Team
superb assistance when dealing with a…
superb assistance when dealing with a return of faulty goods
18 June 2026
Reply from Novatech
Thank you for your 5 star review, We value your feedback and appreciate your positive comments.
Kind regards
Novatech Support Team
Awesome service
Samuel checked in regularly with me (maybe too much?) And was able to provide helpful advice and links to help me install a new ssd drive. Awesome service! Tja k you and thoroughly recommend. 😀
22 June 2026
Reply from Novatech
Thanks for sharing your positive feedback, and thank you for the 5* review we really appreciate your kind comments. We are glad that you are happy with the service you received from Novatech.
Kind regards
Novatech Support Team
Reply from Novatech
Thank you for your 5 star review, We value your feedback and appreciate your positive comments.
Kind regards
Novatech Support Team
Excellent advice on what was needed and…
Excellent advice on what was needed and speedy delivery of the new item.
16 June 2026
a local customer I no collection now
As a local customer I would frequently use the show room as I could get the parts I need on the day
Now they have shut the show room so I can't collect on the same day and next day delivery is 7.99
Why no click and collect service
So now I will be using my Amazon prime for next day and it's free sorry novatech you have now lost a customer of over 15 years business suicide Mr CEO
never turn down business no matter how small they grow bigger
23 June 2026
Unprompted review
Over 20 years and still outstanding!
I've written several reviews here and each one will have been 5*. I have been buying PCs and peripherals/components for my family from Novatech for well over 20 years, and I have only once had an issue with the equipment (It was at the height of Covid and was put right in the absolute minimum time, allowing for quarantine, no contact etc).
The only down side I have is that the company has gone online only, which was a blow to those of us in the "privileged" position of living 15 minutes drive from the showroom and being able to pick our new rigs up in person! So not really a majority issue...
On this occasion, I've bought a custom built machine which was duly delivered, and promptly dropped off the tailboard of the delivery van! I watched the courier do this as he had tried to deliver me someone else's package, and had to take it back to his truck and fetch mine.
When I unpacked the machine, I found that one of the lugs from a plastic cover for the beQuiet case had been snapped off. I phoned customer services for advice and spoke to Sam Cowell who dealt with me in an extremely courteous and efficient manner. Issue resolved and Sam even contacted me a day or so later to make sure that there were no problems with the new computer.
All in all, fantastic service from a great company. Thank you all very much!
19 June 2026
Unprompted review
I did not realise that the item was…
I did not realise that the item was being posted to me, and I did not also realise it would cost £8 for delivery. The inkjet cartridges are already expensive enough. I wont get caught out another time. Have a good day.
11 June 2026
Quick and easy
4 June 2026
Reply from Novatech
Thank you for your 5 star review, We value your feedback and appreciate your positive comments.
Kind regards
Novatech Support Team
Reply from Novatech
Thanks for sharing your positive feedback, and thank you for the 5* review we rea lly appreciate your kind comments. We are glad that you are happy with the service you received from Novatech.
Kind regards
Novatech Support Team
Reply from Novatech
Thanks for sharing your positive feedback, and thank you for the 5* review we rea lly appreciate your kind comments. We are glad that you are happy with the service you received from Novatech.
Kind regards
Novatech Support Team
Friendly and efficient!
2 June 2026
Reply from Novatech
Thank you for your 5 star review, We value your feedback and appreciate your positive comments.
Kind regards
Novatech Support Team
Reply from Novatech
Thank you for your 5 star review, We value your feedback and appreciate your positive comments.
Kind regards
Novatech Support Team
Quick and professional service at a…
Quick and professional service at a good price. I haven't used Novatech for years but I will be back!
1 June 2026
Reply from Novatech
Thank you for your 5 star review, We value your feedback and appreciate your positive comments.
Kind regards
Novatech Support Team
This purchase was dealt with by someone…
This purchase was dealt with by someone who had a very helpful approach. But then I have been using Novatech for many years and have always found the service excellent.
A pity that I shall not be able to take a short trip and will need to do all future purchases from a distance.
29 May 2026
Reply from Novatech
Thank you for your 5 star review, We value your feedback and appreciate your positive comments.
Kind regards
Novatech Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.