NorthWestPharmacy.com Reviews 

14,514
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 845 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently appreciate the significantly lower medication prices, often finding them substantially cheaper than US alternatives. The ordering process is frequently described as easy, efficient, and timely, with many noting the seamless system and quick prescription processing. Reviewers highlight the exceptional customer service and friendly staff, who are consistently helpful, professional, and informative. However, some customers also noted that pricing has increased, which they understand is often due to tariffs, though the overall cost savings remain significant.

What people talk about most

Price

Users describe positive interactions with price, frequently highlighting significant cost savings compared to... See more

Service

Reviewers express high satisfaction with the service, consistently describing it as excellent, efficient, and... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of online ordering and... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the helpfulness,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

North West Pharmacy make the whole process easy. a website that is user friendly. It's not like going to the neighborhood Pharmacy and getting your prescription next day, but the price makes up for... See more

Company replied

Rated 5 out of 5 stars

My doctor recommended that I use Northwest Pharmacy several years ago, because prices on one of my medication’s was too high in the United States. I have been ordering that medicine from Northwest Pha... See more

Company replied

Rated 5 out of 5 stars

The staff is friendly. The medications are delivered in a timely manner, and always dispensed correctly. I need one medication that's BRAND and it's so much cheaper than any place else, by thousands a... See more

Company replied

Rated 5 out of 5 stars

It has always been easy placing order, the staff are friendly and helpful. NorthWest stands by you with late or lost orders. Price is reasonable. Overall service is excellent.

Company replied


Company details

  1. Pharmacy
  2. Drug Store
  3. Online Pharmacy
  4. Online Prescription Medication Vendor
  5. Veterinary Pharmacy
  6. Wholesale Drugstore

About NorthWestPharmacy.com

Written by the company

After filling more than four million prescriptions, we are the world's most reviewed and independently five-star rated online pharmacy with over 480,000 real customer reviews through Shopper Approved and a stellar TrustScore. We're certified by CIPA & IPABC and every purchase from us is guaranteed by one of the most trusted names in online security, the Norton Shopping Guarantee. Say goodbye to high drug prices. Our customer experience is synonymous with savings, safety and service.

Contact info

4.8

Excellent

TrustScore 5 out of 5

15K reviews

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4.8

All reviews

(14,514)

807 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Your associates are friendly and…

Your associates are friendly and professional and informative. This helps me understand my purchase and when it is coming. It Xarelto and helps save me some money. You live up to your expectations. JM

13 May 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Joseph,

We are grateful for your feedback and appreciate you taking the time to leave such kind words.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

This is a very reputable company

This is a very reputable company, they've always answered my questions promptly, meds are shipped quickly and they have fair prices, less than half what I would pay in the U.S. I have full confidence in them and will continue to order certain meds from them that are not covered by my insurance in the U.S.

9 June 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Doug,

Your input is greatly valued. We appreciate your business and are grateful to be a part of your healthcare plan.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

The representative are very polite and…

The representative are very polite and knowledgeable The medication delivery is always on time Very satisfied with your service Price is good too.

7 June 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Irina,

We are grateful for your kind words. It was our pleasure to serve you as we anticipate the opportunity to do so in the future.

The NorthWestPharmacy.com Team

Rated 4 out of 5 stars

Price and ease of ordering

30 April 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Laura,

Thank you for sharing your feedback. We are glad that NorthWestPharmacy.com has met your needs as we continuously strive to serve you better.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

It is so easy to order and add a…

It is so easy to order and add a reminder.

1 June 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Gemma,

Thank you for sharing your feedback with us. We are glad we were able to serve you and look forward to doing so in the future.

We sincerely appreciate your business and value you very much.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

Easy to work with and very speedy…

Easy to work with and very speedy delivery.

3 June 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Dianne,

We appreciate your positive feedback as we work hard to continuously deliver great products at low prices and with exceptional service to you.

We sincerely appreciate your business and value you very much.

The NorthWestPharmacy.com Team

Rated 4 out of 5 stars

VERY RESPONSIVE VIA THE TELEPHONE

2 October 2025
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Michael,

Thank you for sharing your feedback. We are glad that NorthWestPharmacy.com has met your needs as we continuously strive to serve you better.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

Reliable

Reliable. Clear re pricing and delivery time

2 June 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Tom,

We appreciate your positive feedback as we work hard to continuously deliver great products at low prices and with exceptional service to you.

We sincerely appreciate your business and value you very much.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

Reordering was easy

Reordering was easy. Getting a new script from my doctor was the last step. The office sent the info to NW Pharmacy. I was notified by the pharmacy when my script was received and the projected date I should receive my drug. It arrived within two days of when it was projected to arrive. It was well packaged and intact. It was a hot day so I was glad I was home when the mail arrived so I could get it out of the heat. Some drugs are heat sensitive. The packaging invoice only included the drug price not the full cost of my order. The price is still cheaper than I would pay at another pharmacy.

27 May 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear R Bebee,

Thank you for sharing your experience with us. We are glad we were able to serve you and look forward to doing so in the future.

We sincerely appreciate your business and value you very much.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

Best Pricing

Best Pricing, Best Customer Service, Best pharmacy. That’s Northwest Pharmacy!

30 April 2026
Unprompted review
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Reply from NorthWestPharmacy.com

We are grateful for your feedback and appreciate you taking the time to leave such kind words.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

prices up

don't understand ... with tariffs reduced ... the price was still very high!

26 May 2026
Unprompted review
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Reply from NorthWestPharmacy.com

Dear Loril,

We thank you for taking the time to share your feedback.

We try our best to keep our costs as low as we possibly can for all our customers. Our prices are subject to change based on a number of factors such as increased prices from our suppliers and most of these are outside of our control.

Note that we offer a Lowest Price Guarantee. NorthWestPharmacy.com will beat the total shopping cart price, inclusive of shipping, offered online by a CIPA certified competitor international or Canadian pharmacy website. Some conditions and limitations apply. Please visit our legal Terms of Sale and Conditions for full details.

For future orders, if you would like to place a price matching order, please call us to place your order with one of our Patient Care Specialists and request they apply a price matching price.

The NorthWestPharmacy.com Team

Rated 4 out of 5 stars

Ordering is somewhat seamless

Ordering is somewhat seamless, especially if refills are already available. Pricing has increased since the tariff saga, which has logic behind the cost.
My complaint is the name of the ordering physician is incorrect. My internist retired and the new one sent the prescription. Yet, a doctor's name appears on my prescription that is NOT the ordering physician. This concerns me. I will call NorthWest directly.

28 May 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Martha,

We are happy you were satisfied overall with the product quality & service we provided and we thank you for sharing your thoughts with us.

Regarding the physician name on your prescription label, this can differ from the doctor who originally wrote your prescription. Medications dispensed through our international fulfillment centers are reviewed and formally signed off by a licensed physician at the dispensing location, and that physician’s name appears on the label as the final authorizing provider.

If you haven’t already done so and would like to discuss this further, you’re welcome to call us directly and we’ll be happy to review the details with you.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

Professionalism

Professionalism. Always reliable.
I want to thank Ivory, of the International Dept. who has been a wonderful person always helpful

28 March 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Juan,

Thank you for your kind feedback. We’re glad to hear you’ve consistently experienced professionalism and reliability, and we appreciate your recognition of Ivory — we’ll be sure to share your thanks with them.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

Excellent service and communication

Anytime I call to get help or information. Everywhere is always very nice and understanding with information that’s necessary.. I hope prices stay affordable since I continually buy Flovent for my cats asthma. Thank you, everyone

28 May 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Constance,

Thank you for sharing this thoughtful feedback. We’re glad to hear that our team has consistently been helpful, kind, and informative whenever you’ve reached out. We understand how important Flovent is for managing your cat’s asthma, and we’re committed to keeping our pricing as affordable as possible.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

I've been a Northwest Pharmacy customer…

I've been a Northwest Pharmacy customer for almost 20 years as the U.S. prices are way too expensive. They ship very quickly. Always a great customer experience for me!

23 March 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear R. Eckel,

Thank you for being a loyal customer for nearly 20 years. We’re grateful for your trust and glad to hear our quick shipping and consistent service have made your experience a great one.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

Northwest Pharmacy has provided me with…

Northwest Pharmacy has provided me with Flecainide for several years. It is very easy to order from Northwest and order is delivered on time. I highly recommend Northwest Pharmacy for your prescriptions.

18 March 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Sharon,

We are thrilled to hear of your positive experience with us. We truly appreciate your recommendation and your continued trust in us.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

Excellent Pharmacy All Around.

The staff is friendly. The medications are delivered in a timely manner, and always dispensed correctly. I need one medication that's BRAND and it's so much cheaper than any place else, by thousands and thousands of dollars each month.

19 May 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear JB,

Your input is greatly valued. We appreciate your business and are grateful to be a part of your healthcare plan.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

I always have great service from…

I always have great service from Northwest Pharmacy. They have excellent pricing and keep you informed on the progress of your order.

24 April 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear David,

We are grateful for your feedback and appreciate you taking the time to leave such kind words.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

Easy to order

Easy to order, great notification, pricing, delivery

30 April 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Jean,

We appreciate your positive feedback as we work hard to continuously deliver great products at low prices and with exceptional service to you.

We sincerely appreciate your business and value you very much.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

The customer service is just fantastic

The customer service is just fantastic. Very informative, courtious, helpful and knowledgable. The pricing is very good also. Ordering my scripts is so easy and simple I love it.

17 April 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Marianne,

We are happy to hear you had such a wonderful experience! We really appreciate your patronage and look forward to serving you in the future.

The NorthWestPharmcy.com Team

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