NorthWestPharmacy.com Reviews 

14,514
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 845 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently appreciate the significantly lower medication prices, often finding them substantially cheaper than US alternatives. The ordering process is frequently described as easy, efficient, and timely, with many noting the seamless system and quick prescription processing. Reviewers highlight the exceptional customer service and friendly staff, who are consistently helpful, professional, and informative. However, some customers also noted that pricing has increased, which they understand is often due to tariffs, though the overall cost savings remain significant.

What people talk about most

Price

Users describe positive interactions with price, frequently highlighting significant cost savings compared to... See more

Service

Reviewers express high satisfaction with the service, consistently describing it as excellent, efficient, and... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of online ordering and... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the helpfulness,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

North West Pharmacy make the whole process easy. a website that is user friendly. It's not like going to the neighborhood Pharmacy and getting your prescription next day, but the price makes up for... See more

Company replied

Rated 5 out of 5 stars

My doctor recommended that I use Northwest Pharmacy several years ago, because prices on one of my medication’s was too high in the United States. I have been ordering that medicine from Northwest Pha... See more

Company replied

Rated 5 out of 5 stars

The staff is friendly. The medications are delivered in a timely manner, and always dispensed correctly. I need one medication that's BRAND and it's so much cheaper than any place else, by thousands a... See more

Company replied

Rated 5 out of 5 stars

It has always been easy placing order, the staff are friendly and helpful. NorthWest stands by you with late or lost orders. Price is reasonable. Overall service is excellent.

Company replied


Company details

  1. Pharmacy
  2. Drug Store
  3. Online Pharmacy
  4. Online Prescription Medication Vendor
  5. Veterinary Pharmacy
  6. Wholesale Drugstore

About NorthWestPharmacy.com

Written by the company

After filling more than four million prescriptions, we are the world's most reviewed and independently five-star rated online pharmacy with over 480,000 real customer reviews through Shopper Approved and a stellar TrustScore. We're certified by CIPA & IPABC and every purchase from us is guaranteed by one of the most trusted names in online security, the Norton Shopping Guarantee. Say goodbye to high drug prices. Our customer experience is synonymous with savings, safety and service.

Contact info

4.8

Excellent

TrustScore 5 out of 5

15K reviews

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4.8

All reviews

(14,514)

807 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Company!

Easy to order. Orders filled promptly. Communication is smooth and real people answer capable. Good price for the product I need.

28 June 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear JAneHG,

We appreciate your positive feedback as we work hard to continuously deliver great products at low prices and with exceptional service to you.

We sincerely appreciate your business and value you very much.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

Northwest is always there to assist…

Northwest is always there to assist with everything I might need. I always talk to a live person not a machine. Your products are top of the line and your customer representatives are always friendly

19 June 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Joyce,

Thank you for sharing your thoughts with us. We are glad we were able to serve you and look forward to doing so in the future.

We sincerely appreciate your business and value you very much.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

Northwest Pharmacy has always been top-notch!

Northwest Pharmacy has always been extremely reliable with great prices. Great customer service also. I recommend them highly!

2 April 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Robert,

We are grateful for your feedback and appreciate you taking the time to leave such kind words.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

Easy to work with

Easy to work with, knowledgeable, and very professional.

1 June 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Wayne,

We appreciate your positive feedback as we work hard to continuously deliver great products at low prices and with exceptional service to you.

We sincerely appreciate your business and value you very much.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

Great company backed by a great service…

Great company backed by a great service !

29 June 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Nishan,

Thank you for sharing your feedback with us. We are glad we were able to serve you and look forward to doing so in the future.

We sincerely appreciate your business and value you very much.

The NorthWestPharmacy.com Team

Rated 4 out of 5 stars

organized

organized on time

29 June 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Ali,

Thank you for sharing your feedback. We are glad that NorthWestPharmacy.com has met your needs as we continuously strive to serve you better.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

Ease and cost of obtaining medication.

28 June 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Joan,

We appreciate your positive feedback as we work hard to continuously deliver great products at low prices and with exceptional service to you.

We sincerely appreciate your business and value you very much.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

Ordering is easy, delivered as ordered

Ordering is easy

11 June 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Theresa,

We appreciate your positive feedback as we work hard to continuously deliver great products at low prices and with exceptional service to you.

We sincerely appreciate your business and value you very much.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

You list companies

You list companies, meds, show prices.

25 June 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Arline,

Thank you for sharing your thoughts with us. We are glad we were able to serve you and look forward to doing so in the future.

We sincerely appreciate your business and value you very much.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Fast reliable service and delivery.

7 November 2025
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Shirley,

Your feedback is appreciated. We are thrilled to hear of your positive experience with us.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

The price is good

The price is good. The process is easy and everything is upfront as far as the amount of time to receive the prescription.

24 June 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Carol,

Thank you for sharing your thoughts with us. We are glad we were able to serve you and look forward to doing so in the future.

We sincerely appreciate your business and value you very much.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

Always fast accurate and fairly priced

22 June 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Kenny,

We appreciate your positive feedback as we work hard to continuously deliver great products at low prices and with exceptional service to you.

We sincerely appreciate your business and value you very much.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

The nasty attitude of a female I spoke…

The nasty attitude of a female I spoke with regarding the problem I had with a prescription they’d sent generic without a word to me about it was uncalled for.
Also on same call, same topic, a male who I first spoke with, whose accent was so heavy I was unable to understand him, whenever I requested to speak with someone else, was very argumentative. He should have complied rather than arguing and insisting that he would help me. It appears to me that the quality of people there generally is deteriorating. I’ve bought prescription drugs from NW Phcy since apx 2012, and never before have seen such conduct from anyone there.
NOT SURE HOW TO UPDATE REVIEW
But here goes. Today is Wednesday, 6/24/26.
In keeping with all my past experiences with NW Pharmacy, I had a phone call with a gentleman today who apologized for what happened earlier, and I was assured that going forward, their treatment of customers would be as good as I have experienced in the past with NW Pharmacy, which has been excellent. I will continue doing business with NW Pharmacy in the future.

19 June 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Ann,

Thank you for taking the time to share your concerns. We’re truly sorry to hear about your recent experience, especially after being a customer with us for so many years. This is not the level of service we aim to provide, and we understand how frustrating this must have felt.

We’d like to look into this further, but we’re unable to link your review to your account. When you’re able, please give us a call so we can address what happened and make things right. Your feedback matters, and we appreciate the opportunity to follow up with you directly.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

The whole process from initial order…

The whole process from initial order through receipt of your medication is so easy and seamless. Highly recommend them.

10 November 2025
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Sherry,

Thank you for sharing your feedback with us. We are glad we were able to serve you and look forward to doing so in the future.

We sincerely appreciate your business and value you very much.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

It has always been easy placing order

It has always been easy placing order, the staff are friendly and helpful. NorthWest stands by you with late or lost orders. Price is reasonable. Overall service is excellent.

6 May 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Yemi,

We appreciate your positive feedback as we work hard to continuously deliver great products at low prices and with exceptional service to you.

We sincerely appreciate your business and value you very much.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

Very easy to renew our prescription

Very easy to renew our prescription. The customer representative on the phone was very friendly and helpful. They always explain the charges, the tariff fees, etc. No surprises on my bill!

19 June 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Joyce,

We are happy to hear of your positive experience. We appreciate your business and are eager to be of service to you in the future.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

No hassles just good service!!

15 June 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Daniel,

Thank you for sharing your feedback with us. We are glad we were able to serve you and look forward to doing so in the future.

We sincerely appreciate your business and value you very much.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

Very customer friendly.

The people I delt with were very polite and helpful when there were difficulties with shipping because of world affairs. Prices are very reasonable. I will continue to use Northwest.

19 March 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

We appreciate your positive feedback as we work hard to continuously deliver great products at low prices and with exceptional service to you.

We sincerely appreciate your business and value you very much.

The NorthWestPharmacy.com Team

Rated 5 out of 5 stars

Northwest Pharmacy - Quality products with quality service

For more than 7 years, we have been ordering from Northwest Pharmacy. We hope to continue for as long as we need medications. Every contact with them has been positive. A professional, helpful, and courteous individual (not a machine full of questions) has always answered the phone when we called. The automated order system is convenient and easy to use when we select that route. The medicines provided have been of the highest quality, and the cost is much lower (by more than half) than the same product purchased locally. The shipping time is a little longer than picking up locally, but well worth the time. The reminder service they provide helps keep us on track. I highly recommend Northwest Pharmacy.

18 June 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Lynn,

Thank you for sharing your experience with us. We truly appreciate your kind words and look forward to serving you again.

The NorthWestPharmacy.com

Rated 5 out of 5 stars

The process for ordering/receiving

The process for ordering/receiving prescription medications is straightforward and seamless. And NorthWestPharmacy.com keeps you apprised every step of the process.

18 June 2026
Unprompted review
NorthWestPharmacy.com logo

Reply from NorthWestPharmacy.com

Dear Chris,

Thank you for sharing your feedback with us. We are glad we were able to serve you and look forward to doing so in the future.

We sincerely appreciate your business and value you very much.

The NorthWestPharmacy.com Team

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