North West Pharmacy make the whole process easy. a website that is user friendly. It's not like going to the neighborhood Pharmacy and getting your prescription next day, but the price makes up for... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company

NorthWestPharmacy.com Call Center, Langley Mall (Canada Post), PO Box 56056, V3A 5N8 , Langley, British Columbia, Canada
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order. Orders filled promptly. Communication is smooth and real people answer capable. Good price for the product I need.

Reply from NorthWestPharmacy.com
Northwest is always there to assist with everything I might need. I always talk to a live person not a machine. Your products are top of the line and your customer representatives are always friendly

Reply from NorthWestPharmacy.com
Northwest Pharmacy has always been extremely reliable with great prices. Great customer service also. I recommend them highly!

Reply from NorthWestPharmacy.com
Easy to work with, knowledgeable, and very professional.

Reply from NorthWestPharmacy.com
Great company backed by a great service !

Reply from NorthWestPharmacy.com

Reply from NorthWestPharmacy.com

Reply from NorthWestPharmacy.com
Very helpful staff. Fast reliable service and delivery.

Reply from NorthWestPharmacy.com
The price is good. The process is easy and everything is upfront as far as the amount of time to receive the prescription.

Reply from NorthWestPharmacy.com
The nasty attitude of a female I spoke with regarding the problem I had with a prescription they’d sent generic without a word to me about it was uncalled for.
Also on same call, same topic, a male who I first spoke with, whose accent was so heavy I was unable to understand him, whenever I requested to speak with someone else, was very argumentative. He should have complied rather than arguing and insisting that he would help me. It appears to me that the quality of people there generally is deteriorating. I’ve bought prescription drugs from NW Phcy since apx 2012, and never before have seen such conduct from anyone there.
NOT SURE HOW TO UPDATE REVIEW
But here goes. Today is Wednesday, 6/24/26.
In keeping with all my past experiences with NW Pharmacy, I had a phone call with a gentleman today who apologized for what happened earlier, and I was assured that going forward, their treatment of customers would be as good as I have experienced in the past with NW Pharmacy, which has been excellent. I will continue doing business with NW Pharmacy in the future.

Reply from NorthWestPharmacy.com
The whole process from initial order through receipt of your medication is so easy and seamless. Highly recommend them.

Reply from NorthWestPharmacy.com
It has always been easy placing order, the staff are friendly and helpful. NorthWest stands by you with late or lost orders. Price is reasonable. Overall service is excellent.

Reply from NorthWestPharmacy.com
Very easy to renew our prescription. The customer representative on the phone was very friendly and helpful. They always explain the charges, the tariff fees, etc. No surprises on my bill!

Reply from NorthWestPharmacy.com
The people I delt with were very polite and helpful when there were difficulties with shipping because of world affairs. Prices are very reasonable. I will continue to use Northwest.

Reply from NorthWestPharmacy.com
For more than 7 years, we have been ordering from Northwest Pharmacy. We hope to continue for as long as we need medications. Every contact with them has been positive. A professional, helpful, and courteous individual (not a machine full of questions) has always answered the phone when we called. The automated order system is convenient and easy to use when we select that route. The medicines provided have been of the highest quality, and the cost is much lower (by more than half) than the same product purchased locally. The shipping time is a little longer than picking up locally, but well worth the time. The reminder service they provide helps keep us on track. I highly recommend Northwest Pharmacy.

Reply from NorthWestPharmacy.com
The process for ordering/receiving prescription medications is straightforward and seamless. And NorthWestPharmacy.com keeps you apprised every step of the process.

Reply from NorthWestPharmacy.com
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.