I get great service from NW Pharmacyand if there is ever a delay, usually supply line shortages, they always communicate reasons and status promptly. And I save a ton of money
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Review summary
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Reviews shaping this summary
North West Pharmacy make the whole process easy. a website that is user friendly. It's not like going to the neighborhood Pharmacy and getting your prescription next day, but the price makes up for... See more
Company replied
The staff is friendly. The medications are delivered in a timely manner, and always dispensed correctly. I need one medication that's BRAND and it's so much cheaper than any place else, by thousands a... See more
Company replied
We have used your services for several years and have never had a complaint! All of our prescriptions have been processed quickly and professionally! The cost savings is remarkable as compared to wha... See more
Company details
- Pharmacy
- Drug Store
- Online Pharmacy
- Online Prescription Medication Vendor
- Veterinary Pharmacy
- Wholesale Drugstore
About NorthWestPharmacy.com
Written by the company
Contact info
NorthWestPharmacy.com Call Center, Langley Mall (Canada Post), PO Box 56056, V3A 5N8 , Langley, British Columbia, Canada
- 1-866-539-5330
- CustomerService@NorthWestPharmacy.com
- www.northwestpharmacy.com
4.8
Excellent
14K reviews
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Fast service
Fast service, a good deal on my dogs drugs, they keep contact with my vet.
30 August 2025
Unprompted review
The system works
The system works. The pricing is more reasonable . I can actually afford my medication.
30 August 2025
Unprompted review
Prompt service.
30 June 2026
Unprompted review
Excellent Company!
Easy to order. Orders filled promptly. Communication is smooth and real people answer capable. Good price for the product I need.
28 June 2026
Unprompted review
Northwest is always there to assist…
Northwest is always there to assist with everything I might need. I always talk to a live person not a machine. Your products are top of the line and your customer representatives are always friendly
19 June 2026
Unprompted review
Northwest Pharmacy has always been top-notch!
Northwest Pharmacy has always been extremely reliable with great prices. Great customer service also. I recommend them highly!
2 April 2026
Unprompted review
Easy to work with
Easy to work with, knowledgeable, and very professional.
1 June 2026
Unprompted review
Great company backed by a great service…
Great company backed by a great service !
29 June 2026
Unprompted review
Ease and cost of obtaining medication.
28 June 2026
Unprompted review
Very helpful staff
Very helpful staff. Fast reliable service and delivery.
7 November 2025
Unprompted review
Good old Canada. They are always courteous and…
They are always courteous and trustworthy. I have been using them for over 15-20 years. They are even getting my prescription to me faster inspite of the stupid tariffs. Thank you!!!! I love Canada and the Canadian people!
6 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The price is good
The price is good. The process is easy and everything is upfront as far as the amount of time to receive the prescription.
24 June 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear Carol,
Thank you for sharing your thoughts with us. We are glad we were able to serve you and look forward to doing so in the future.
We sincerely appreciate your business and value you very much.
The NorthWestPharmacy.com Team
Always fast accurate and fairly priced
22 June 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear Kenny,
We appreciate your positive feedback as we work hard to continuously deliver great products at low prices and with exceptional service to you.
We sincerely appreciate your business and value you very much.
The NorthWestPharmacy.com Team
The nasty attitude of a female I spoke…
The nasty attitude of a female I spoke with regarding the problem I had with a prescription they’d sent generic without a word to me about it was uncalled for.
Also on same call, same topic, a male who I first spoke with, whose accent was so heavy I was unable to understand him, whenever I requested to speak with someone else, was very argumentative. He should have complied rather than arguing and insisting that he would help me. It appears to me that the quality of people there generally is deteriorating. I’ve bought prescription drugs from NW Phcy since apx 2012, and never before have seen such conduct from anyone there.
NOT SURE HOW TO UPDATE REVIEW
But here goes. Today is Wednesday, 6/24/26.
In keeping with all my past experiences with NW Pharmacy, I had a phone call with a gentleman today who apologized for what happened earlier, and I was assured that going forward, their treatment of customers would be as good as I have experienced in the past with NW Pharmacy, which has been excellent. I will continue doing business with NW Pharmacy in the future.
19 June 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear Ann,
Thank you for taking the time to share your concerns. We’re truly sorry to hear about your recent experience, especially after being a customer with us for so many years. This is not the level of service we aim to provide, and we understand how frustrating this must have felt.
We’d like to look into this further, but we’re unable to link your review to your account. When you’re able, please give us a call so we can address what happened and make things right. Your feedback matters, and we appreciate the opportunity to follow up with you directly.
The NorthWestPharmacy.com Team
The whole process from initial order…
The whole process from initial order through receipt of your medication is so easy and seamless. Highly recommend them.
10 November 2025
Unprompted review
Reply from NorthWestPharmacy.com
Dear Sherry,
Thank you for sharing your feedback with us. We are glad we were able to serve you and look forward to doing so in the future.
We sincerely appreciate your business and value you very much.
The NorthWestPharmacy.com Team
It has always been easy placing order
It has always been easy placing order, the staff are friendly and helpful. NorthWest stands by you with late or lost orders. Price is reasonable. Overall service is excellent.
6 May 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear Yemi,
We appreciate your positive feedback as we work hard to continuously deliver great products at low prices and with exceptional service to you.
We sincerely appreciate your business and value you very much.
The NorthWestPharmacy.com Team
Very easy to renew our prescription
Very easy to renew our prescription. The customer representative on the phone was very friendly and helpful. They always explain the charges, the tariff fees, etc. No surprises on my bill!
19 June 2026
Unprompted review
Reply from NorthWestPharmacy.com
Dear Joyce,
We are happy to hear of your positive experience. We appreciate your business and are eager to be of service to you in the future.
The NorthWestPharmacy.com Team
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