Cost was much better than airalo (used last year in France - I didn't need unlimited GB). Mostly 4g (don't know if I ever got 5g service), but was in the mountains mostly. Sometimes service was slow... See more

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Company details
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Nomad is a B2C travel app and our mission is to ease all the hurdles in travel and make it pure enjoyment. We provide eSIM and virtual number (SMS) solutions for travelers all over the world.
Contact info
2880 Lakeside Drive, Suite 331, 95054, Santa Clara, United States
- hello@getnomad.app
- www.nomadesim.com
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Taiwan Connection
easy to set up and worked fine but for a time deep in the mountains of central Taiwan.. Have used Nomad in multiple countries
Easy to use
Easy to use
Make sure to turn on before getting to destination as need internet connection to activate. Lucky plane has wifi.
It was a good connection for a good…
It was a good connection for a good price. Useful and easy to buy and set.
Customer service was great
Customer service was great! They taught me how to connect with NOMAD e-sim.
The instructions to connect were not…
The instructions to connect were not clear. I tried for 2 days before I fluked connection.
After that, I wasn't able to view content on Facebook.
I can't access the app via Wi-Fi
I can't access the app via Wi-Fi. And I can't access it via my mobile plan because my plan has expired. How can I buy another plan if I can't access the app? That's absurd.
It was easy to use and to add to my…
It was easy to use and to add to my phone and everything worked smoothly. The cost was very affordable. The only thing I will say is that I severely underestimated how much data I use on a daily basis. I’m going to have to order my third eSIM.
They have changed to bots for customer…
They have changed to bots for customer service, so like all the companies that go down this path, now there is no service
Help no help
The only way to contact for trouble shooting especially if the eSIM does not work is by online chat. If i could do that then i already have the data especially in foreign country. This is a terrible system as a phone number should be available incase of any issues with the eSIM.
Used the APAC for plan for Japan and no…
Used the APAC for plan for Japan and no complaint. Very reliable and easy to set up. Will definitely use again.
It was fantastic in London
It was fantastic in London, but could not get it to work properly in New Zealand.
Access to everything when in China
Steady connection with access to all apps and websites when traveling in China. Will definitely use this service again on my next trip.
Activating the eSIM in the US was an…
Activating the eSIM in the US was an absolute hell even for someone whos super technical. Not exaggerating but it took me a minimum of four hours and there is no support to reach to while I was trying to get to my hotel with no internet
Great global service
Great global service, no problems when changing countries. Customer support is prompt to solve issues. The cost, especially for a Global package is very reasonable.
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