nlclinic Reviews 

I would recommend not to book your Covid tests with NLClinics/247HomeTesting. Our test kits did not arrive on time but a day later. No update was sent to inform me.

I did the day 2 and 5 test and did not get the result yet (now day 7). When I call the serviceline I keep getting different information and they say that my test is not received by them but the tracking from Royal Mail says it has.

Paying 240 pounds for this service it terrible in my opinion. And booking a day 5 test is pointless and a waste of money. And they do not give refunds. I feel scammed

My experience with this company was awful. I paid close to 460 pounds and feel like I have been fleeced. I bought the day 2,5 8 tests the tests had not arrived at my home when I arrived. There was no answer to my many emails or phone calls. They only arrived on day 3 of my isolation so to comply with gov regulations I had to get tests from the NHS the day 5 test for early release took over 26 hours even though the company promises 6-12 hour turn around. I asked if I could at least use the day 2 test that I had paid for as a fit to fly test but they refused. I understand they have many customers …( they make a lot of money) but they were rude, woefully inefficient and I am disgusted they are first in the Uk.gov website.

Avoid at all cost! Absolutely appalling, the automated payment system works but that's all! Tests do not arrive on-time. No results have come through as of Day 6. This company fails to answer the phone or respond to emails. DO NOT GIVE THEM YOUR MONEY!

I demand a refund.

One of the tests I've done gave me false positive (because I tested myself after recieving positive result).
Test for my wife tested 7 days ago and still no result. Nearly £260 literraly stolen as I did not get the service i paid for.

Stuck on quarantine due to incompetence of this company.

Edit update:

Test for my wife was after 9 days despite being in the lab on the 3rd day after being sent. I have tried contacting the company on all available addresses regarding a refund but still had no reply. This is the biggest red falg I've seen.

Please avoid at all cost.

I’m so disappointed in NLC Clinic. I’ve been recommending them to many people to have their fit to fly and covid tests for travel and have used them in the past and intended to use them in the future . They confirmed that they would refund me a large amount of money which I’m due and now they are uncontactable . I have tried phoning , emailing , social media . They promised me a refund on 6 June and I’m still waiting . They told me it would take 2 weeks . It’s interesting how the latest bad reviews seem to be more recent and I’m wondering has something happened to this company ?? They were so helpful and efficient when we used them in December and more recently in May/June and now they’ve gone awol. Very disappointed and would strongly recommend to stay away from this company I’m sorry to say.

Update - last week I tried on the off chance again to contact NL Clinic. Surprisingly they picked up the phone . I spoke to the manager who sorted my refund out immediately and apologised profusely for the months of delay and for being uncontactable. He said they were simply overwhelmed and unable to keep up with the admin and I should have just turned up .I had threatened legal action but he didn’t even seemed to be aware of that .. who knows .. all very aggravating but I did finally get my refund .

I booked through this company as they were on the Gov.uk site. Initially I had no problems - I got an email confirmation immediately with reference numbers for our tests (for me and my daughter) and links to the web app, where we could check the progress online. Our tests also arrived, as promised, punctually one day before we were due to land. Our Day 2 test day was on a Sunday, but we had a priority postbox with Sunday collection and the tracking showed it had been delivered on Monday. The results came in 48 hours on Wednesday. The Day 8 test, however, did not come back by day 10 although it had been delivered punctually - it took more than 24 hours from the time of delivery to register that it had even arrived in the lab. And we have been updating the app but it only shows us one of our results and not for everyone - which doesn’t help. It is now day 12 of our quarantine and we still have not had the results - 2 extra days lost because the lab that promised ‘expedited processing’ for day 8 tests did but do what they said they would. There is no response to emails and nobody answering the phone at all - it’s either perpetually busy or nobody answers. Very frustrating experience. If you book with this company be prepared for your Day 8 tests to be late - which means you will be I quarantine well beyond 10 days. Disappointed.

Do not use services of this company. They'll just rip you off and you won't get anything. I am still waiting for 2nd day test result and it's 7th day now!!! I couldn't use 5th day test which I've paid for. They are not replying emails or picking up phones. ISCAS complaint submitted, DHSC asked to remove company from their website.

In quarantine and cannot get the result of day 8 tests. Advertised as "fastest in town". A very expensive waste of time & money. Does not deliver and definitely does not meet the public health aims

They took money for covid tests and delivered after I was meant to be tested. Tried to call, write and facebook - no response ever

Appalling. Don’t go near

Really disappointing and dissatisfying service when it comes to Covid package tests (2/8 days). My mum came into the country on Monday 5 July 2021 and it’s her 5th day here - time to do her test and release but her second day test results are still not back from NLclinic .
I am glad I didn’t book the 5th day test and release through them .
However I’m regretting the 8th day - wondering how long before she gets back those results .
What a rip off !!!!

DO NOT USE!! AWFUL!! How this company managed to get a Government Contract is BEYOND me.
If you would like to complain to the NHS about them, please join me! The NHS gave me this email address:

DHSCtesttrace.customerfeedbackteam at nhs dot net (work that last bit out - i"m not allowed to add email addresses on this site)

The more of us that do, the better.

DO NOT USE THIS COMPANY - Absolutely shocking service. I paid a total of £283 for 2 of us which included £25 shipping for Royal Mail Service which is extortionate in itself. Should have received our day 2 tests on Monday - didn’t arrive until Wednesday so had missed our day two anyway. Called to find out where tests were - was told By a girl on the phone that it was Royal Mails fault. She had a terrible attitude on the phone so this didn’t instill confidence in me. Sent day 2 test off on Wednesday - checked online on Friday morning and it’s saying it has not been received,
, tried calling but constantly engaged, currently made 31 calls. Absolutely fuming. Managed to get through, said I hadn’t received my results that I sent on Wednesday and her response?! “Well the day 2 test results don’t really matter!!” Couldn’t make it up. Cowboys - avoid at all costs.

Booked return to UK Amber with 5 day test to release prior to departure. Arrived back in the UK - No test Kits - No answer to emails - No answer to Telephone calls

Avoid. No tracking number received yet. They're not answering the phone. Avoid.

Terrible service. Booked a day 2, 5 and 8 test kit for £240 back in April and never received it nor have been refunded. This is a total joke. I emailed about 5 times and called 40 times without success. AVOID AT ALL COST - SCAM

Absolutely ridiculous!
They spoilt all my results and documents by making several mistakes in my personal data. All my questions and complaints were left without answering. How they became an approved supplier for covid tests is beyond me.

Booked test to release-day 5 in the Southgate clinic hoping it would be quicker than the postal test services available. We arrived at 9.00am, seen immediately, staff were friendly and professional, got the results at 13.00 the same day. Very happy! Would recommend!

I went online to book a fit to fly test and the website is complete rubbish. If you book a day then change your mind you can't go back, and if you try to log in again it doesn't keep your details and then tells you that your email has already been used. Eventually worked around this with different email address then found the tests offered are both expensive and useless. Do not ever use this company. Reading other reviews they are cowboys cashing in on travel testing

I had a 12 noon appointment for a pcr test, but kept waiting until 1215. Not a long time, i know, but I do hate to be kept waiting - what is the point of an appointment otherwise? That's the negative bit of the review out of the way.
Otherwise, Laura was friendly, swift and efficient and the test itself was over in a blink.
So, on the basis of my brief encounter with this Clinic 4 out of 5 marks.