Delivery was as stated could not fault the speed of the service. one thing I would say even though the bottle is good having something that could guarantee your only going to get the right amount of d... See more
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As it is virtually impossible to find what was my usual brand of Hamster and Guinea Pig Neck drops I found Naqua and now use them as my go to product. It also works out a lot cheaper for the amount yo... See more
Seller sold a product on Amazon that damaged my sofa. After weeks of emails Naqua agreed to cover the cost of repairs that equaled £210. After I paid this out of my pocket and proved it, they back ped... See more
Company replied
Absolutely fantastic, Jason @ Naqua messaged me as I run a Guinea pig rescue and kindly offered us some ivermectin that was short dated as they didn’t want it to go to waste. This is a massive help to... See more
Company replied
Company details
Written by the company
Established in 2016, Naqua Ltd is a leading global pharmaceutical company driven by research and innovation. We specialize in the development, discovery, and manufacturing of high-quality animal health treatments specifically designed for household pets. At Naqua Ltd, our mission is to enhance the well-being and health of pets worldwide. We understand the deep bond between pets and their owners, and we are committed to providing effective and reliable solutions to ensure the happiness and longevity of our furry companions.
Contact info
Building 500, Discovery Park, Ramsgate Road, Sandwich, CT13 9ND, Kent, United Kingdom
- 01304746003
- j.faulkner@naqua.co.uk
- naqua.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
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speedy despatch
Great product easy to administer
Great product easy to administer, works well,
Product was dispatched and delivered with in a couple of days
Very fast and straight forward service.
Very fast and straight forward service.
Had to upload a prescription and this was handled quickly and efficiently.
Delivery was as stated could not fault…
Delivery was as stated could not fault the speed of the service. one thing I would say even though the bottle is good having something that could guarantee your only going to get the right amount of drops needed would make this even better. just a bit worried I'll drop to many drops needed trying to hold a budgie while using the bottle is quite hard to make sure only right amount comes out. id deffo recommend using product and as mentioned delivery was spot on. thank you
Sold a product on Amazon that damaged a leather sofa.
Seller sold a product on Amazon that damaged my sofa. After weeks of emails Naqua agreed to cover the cost of repairs that equaled £210. After I paid this out of my pocket and proved it, they back peddled on the offer and refused to pay. This is going to be escalated and the cost will be doubled for the company.

Reply from Naqua Ltd
Would definitely recommend
Easy website to use, prompt delivery, good product at a good price would definitely recommend.
Very good customer service
Very good customer service , ordered wrong product and they were so helpful znd immediatly sent the correct product
Piggy and Hamster mite treatments
As it is virtually impossible to find what was my usual brand of Hamster and Guinea Pig Neck drops I found Naqua and now use them as my go to product. It also works out a lot cheaper for the amount you get as opposed to pre-measured pipettes. My critters have never shown any adverse affects and I am sure they feel happier after being treated. I only tend to use the drops when I suspect any issues.
Quick service
Amazing service
Amazing service. The item was delivered the next day, no messing around.
Happy with the product came really…
Happy with the product came really quick will buy again
Products delivered in a timely manor
Products delivered in a timely manor. Good customer service.
I never received my order
I never received my order, it was impossible to try and contact anyone at Naqua to discuss. Had to request a refund via PayPal.
Fantastic product
Speedy delivery of an excellent product. My chickens suddenly had mite and this just did what it said. I would thoroughly recommend ' it does what it says '.
Reliable supplier, great customer service.
We were facing another frustrating shortage of flystrike prevention products in the UK just as the peak season began. Thankfully, Naqua had stock readily available and delivered the product the very next day — enough to cover our patients for the entire summer season.
The ordering process was quick and easy, and the value for money was excellent. Communication and customer service were outstanding, with Naqua even offering to set up a wholesale account for ongoing supply.
Their products are manufactured in the UK, which gives me greater confidence in a more consistent and reliable supply compared to competitors who rely on overseas production and distribution.
Highly recommend Naqua as a responsive, professional, and dependable supplier.
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