Next Day Catering Reviews 

5,770
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 1,955 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the ease of using the website, noting it is easy to navigate and provides good product information. Many find a satisfying selection and good product descriptions available. Reviewers also often note the availability of a wide range of equipment and the ease of placing an order. However, some people mentioned significant issues with communication, as buyers have reported numerous times being unable to reach the company via phone or email. A few other people also felt that while some products are well-regarded, others have arrived damaged or were substituted with different makes unexpectedly, and delivery times were often delayed.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order processes, with experiences varying greatly depending on the... See more

Product

Reviewers mention ambiguous feedback about product, reflecting a distinct split in customer satisfaction.... See more

Delivery service

People report ambiguous experiences with delivery_service. While many consumers experienced frustrating... See more

Website

Consumers find website to be positive, noting it is really easy to navigate and simple to use. Reviewers also... See more

Price

Users describe positive interactions with price, highlighting that items are often cheaper than other... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy ordering and item as required, however dropped one star for expensive delivery charge where it wasn’t next day delivery.

Rated 4 out of 5 stars

I googled parts I needed and this site came up and they had exactly what I wanted. The site was easy to navigate but shipping is expensive.

Rated 2 out of 5 stars

I originally gave a good review - however impossible to contact the company. No idea who was delivering or when. A delivery was made today a week later I don't consider that very quick. The bigge... See more

Rated 2 out of 5 stars

The price was good for a Polar drinks cabinet & it was duly delivered in the time frame expected, by a 2-man team. Communication in person however, seems impossible with customer service & even the... See more


3.3

Average

TrustScore 3.5 out of 5

6K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 1% of negative reviews

Typically replies within 24 hours

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3.3

All reviews

(5,770)

1,918 reviews in the last 12 months

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Rated 1 out of 5 stars

BIG NO TO NEXT DAY CATERING/ USE ADEXA INSTEAD

pathetic experience , i wouldn't recommend this company, took my money(£649) order never came , no information about the delivery, No tracking number, Complete mislead. No contact number.
AI assistant is absolutely useless, no guidance,
CHECK THEIR REVIEWS!!! Out Of 5/1-2 Stars
Ridiculous, I made a mistake buying of them. They Have asked me to leave a review obviously positive one in return of £5
I havent received my product upon cancelling asking me aditional money.
NOT RECOMMENDED!!!!! , USE ADEXA OR NISBETS, THEY ARE RELIABLE

6 August 2026
Unprompted review
Rated 1 out of 5 stars

the worst company to deal with

the worst company to deal with. my delviery turned up damaged, we never signed for it and we have on our cameras all the packaging opened.
i asked to return it and it was a large table, all the original packagin was damged so we done our best to find packaging to return it, they then would not accept it and now not answering any emails. the guy we are dealing with is called Sam Ronald.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Very good selection

Very good selection, excellent on-time delivery and very pleased with the cups and saucers I ordered. I will be ordering again.

8 May 2026
Unprompted review
Rated 2 out of 5 stars

Communication needs improving

Ok so I’ve edited this review from an 1 star. In the end our product arrived - but I had to complain and there is no way to contact a human and they send you round in circles via their chat bots. I emailed and rang several times, to be sent in a continual loop - and no warning of delivery given except via a sudden DPD text the day before.
No point in contacting the company to ask about delivery day, as it’s all automated from what I can gather.
The shelving came in quite flimsy boxes, which meant that there were scuffs on bits of it.
This company could be good but their excuse of automating their customer service to ‘give better service’ is ridiculous…. They’ve cut corners here and it’s not working.

6 August 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM HERE

DO NOT BUY FROM HERE. READ THE REVIEWS!!!!
Should be called NEXT-MONTH-AND-STILL-NO-SIGN-CATERING.
we have ended up doing a charge back on the company card.
communication is near impossible.
TRUST ME don't bother.

6 August 2026
Unprompted review
Rated 1 out of 5 stars

AVOID at all costs

AVOID at all costs. Sending cheap products that break quickly from brands like ADEXA. Have to involve solicitors to get a reply and refund.

22 July 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs.

Avoid at all costs.

My experience with this company has been extremely poor from start to finish. I was promised a refund, but more than 10 working days have passed and I still have not received it.

Communication has been terrible, customer service has been practically non-existent, and I have repeatedly had to chase them for my own money. There has been no clear explanation for the delay and no urgency to resolve the issue.

This has been a very frustrating and disappointing experience. I would not recommend this company to anyone. Think carefully before paying them, as getting your money back may become a long and stressful process.

order reference 3161832528100

6 August 2026
Unprompted review
Rated 1 out of 5 stars

FOR YOUR SANITY DO NOT BUY FROM THIS COMPANY

I wanted to update my first review. Next day catering are an awful company to deal with, so I wanted to give people a few points to try and help you decide whether you should order from them or not and how to get a full refund.
1. Do not believe the delivery times stated it probably will not arrive on that date.
2. If next day catering do not deliver on the date shown, you are legally entitled to a full refund because they have broke the sales contract between yourselves by non delivery.
3. Screenshot everything, delivery dates, emails, customer reviews, the Which report for evidential purposes.
4. Do not use chat or customer form on website , customer service will not respond to it. Email everything and keep as proof.
5. Restocking fees, return delivery fees and refusing delivery fees and the offer of five pounds or any discount for a review is illegal in the UK. Next day catering does not supercede consumer law.
6. Formally email or signed for delivery letter telling them that you are cancelling your order and you are demanding a full and complete refund, to which you are legally entitled to. Legally they cannot withhold your refund. But they will try.
7. Report them to Trading Standards if they try any of these things and they will, I have proof.
8. Go to your bank or card provider and dispute payment for the reason that equates to your order. If that is unsuccessful take them to small claims.
9. After nearly four weeks of trying to get a full refund off next day catering for an order that was legally cancelled to non delivery, I today have received a full refund, no restocking fees, and no refusing delivery fees. This company will lie to you and try to charge you fake fees.
Google consumer law, speak to someone legally to get advice and fight for what you are legally entitled to by law.
SO DO NOT USE THIS COMPANY AT ALL, CUSTOMER SERVICE IS NON EXISTENT, YOUR DELIVERY WILL NOT ARRIVE WHEN STATED. THEY TRY TO CHARGE ILLEGAL FEES. IF YOUR ORDER ARRIVES DAMAGED OR THINGS MISSING YOU WILL HAVE A CARRY ON YO GET THEM TO SORT IT OUT.
SHOP SOMEWHERE ELSE EVEN IF IT GOING TO COST MORE, BECAUSE FOR YOUR OWN PEACE OF MIND IT IS WORTH IT.
TAKE ANY GOOD REVIEWS WITH A PINCH OF SALT, ESPECIALLY IF THAT PERSON HAS ONE REVIEW AND ITS NEXT DAY CATERING, PLEASE GOOGLE THE WHICH REPORT AND MAKE OF IT WHAT YOU WILL.
I HOPE THAT THIS HELPS YOU TO MAKE A DECISION AS TO WHETHER TO USE THIS COMPANY OR NOT, THERE ARE A LOT OF BAD REVIEWS MOSTLY SAYING THE SAME THING. MAKE A COFFEE SIT DOWN AND READ THEM BEFORE YOU ORDER FROM THEM.
Just so you know Next day catering refunded me in full by themselves but I had already started a chargeback claim, and I had emailed them and told them about what I thought was fake reviews, which report and the law.

23 July 2026
Unprompted review

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