Next Day Catering Reviews 

This company is an absolute joke. They happily take your money, but then you never receive any goods, and nobody replies to your email enquiries. If you do manage to chat to a human in the online chat, they pretend to help, but actually do nothing. Still waiting for a refund after 3 months.

The machine sold was faulty , i`ve emailed 10 times no one replies , the live chat it`s a joke .don`t even know if they are real

Terrible communication. My order states that I would have a 24 hour delivery window and equipment unpack, both of which did not happen.It took over a week for delivery of a bar refrigerator and I had absolutely no idea when my order would arrive. I tried emailing and ringing the contact number on several occasions, but it is impossible to get anyone to speak to - my messages were left unanswered. There was zero tracking on my order and I didn't have any means to find out who would be delivering. When delivered, it was just left for my team to unpack. Next Day Catering makes a false promise of fast service and I will not be recommending them or using them ever again.

Found and ordered my part within 5 minutes. Absolutly first class.

Clearly laid out website enabled easy comparison between products

No hassle what so ever ordered and kept up to date throughout 👍👍

Avoid

I have a busy cafe and ordered a freezer from this company. It was stated that delivery would be 3 working days. It has been a week now, and no contact, no confirmation or information about delivery. This is a large item, and provisions need to be put in place to receive this.

I have used the live chat, emailed numerous times and had no response. I really wish I had ordered elsewhere.

Excellent service and they promise a quick delivery

It was easy to navigate! And easy to go through the purchase

Informative description. Good pricing.

Lucky to get one star.
Genuinely the worst company I have had to deal with in my profession.
Next day Catering is a joke. 2 months after delivering the different item to the one ordered and then telling me they would collect it and replace, I have had to place a different order and still havent had a refund for the 1st item.

AVOID AVOID AVOID. Placed an order and 5 weeks later, no order, 9 attempts of contact with no reply. I eventually got a reply after threatening them with trading standards. They take your money, don’t deliver the goods. Customer service is horrific. Probably the worst company Ive ever dealt with

No form of communucation i have emailed the company twice to get update on delivery it said 1 to 4 days its been well over that period no way to contact the company will never use the company again.

Website was easy to Navigate - when i asked a question about the product i received a quick response from customer service.

If I could give zero stars, I would.

Avoid this company.

I ordered a salamander grill because I urgently needed it for my catering kitchen. The company is called Next Day Catering, and the item was advertised as new, simply without the original box.

It arrived 10 days later.

Getting hold of anyone is virtually impossible. There is no customer service worth mentioning. You can’t speak to a person, emails disappear into a black hole, and the live chat is a complete waste of time—it simply tells you to send another email that nobody responds to.

When the grill finally arrived, I was genuinely shocked. Describing it as “new without the original box” was, in my view, completely misleading. It looked like it had been rescued from a scrapyard. The packaging was appalling, and the grill itself was covered in dents, chips and damage. There is absolutely no way any reasonable person would describe it as new.

I returned it immediately.

Since then, they have ignored my emails and still haven’t refunded me. At this point, I have lost all confidence that they intended to resolve the issue properly, leaving me with no option but to start a chargeback through my bank.

This has been one of the worst online purchasing experiences I’ve had. A company that advertises next-day delivery, supplies damaged goods described as new, and then ignores customers when they ask for a refund should be avoided.

Website is user friendly, easy to search for what was needed.

I wish I had seen the last two reviews before ordering from this dreadful company.
I ordered a wine fridge to the cost of almost £1,000 on Thursday 23rd July.
The reason I ordered from this company was because of it’s name “Next Day Catering’ which is what I was expecting with such a grand (misleading) name.
I used the standard delivery option which as per stated on the website “orders placed before 3pm would be delivered the following day in 96% of cases” and I would be “provided with a shipping time/date when placing the order”…. I was not.
I ordered at 10.30am so was expecting it the next day unless I heard otherwise.
When I had heard nothing from them all day I checked my account and it still said ‘payment accepted’ but not processed so decided that at this point I should cancel it as it didn’t look like it would be with me the following day.
I initially tried to call but the only one number provided does not take calls! I then tried to have an online chat but could be provided with no information and was advised to email customer services.
I emailed to try to cancel but was advised in response that “cancellation will incur a 5% fee as per our terms and conditions”.
I refused to accept that as the order had not even been processed but they refused to budge and just pasted and copied the same response and asked me how I wanted to proceed and that the order was on hold until I confirmed what I wanted to do so I said I would confirm when they could give me a delivery date to which I received no response.
I emailed yet again on the Monday 27th when I could see that the order had still not been processed asking when delivery would be and my reply was “I can see the order was put on hold as you requested to cancel delivery will be in 1-2 days please advise how you would like to proceed”
So at this point out of pure exasperation just replied for them to proceed with the order!
I kept checking and checking my account to see if the order had been processed and it had not so emailed yet again on Wednesday 29th (almost a week since ordering the item) stating that I would be away the following week so would be unable to accept delivery
No response….
Emailed yet again….no response.
Last Friday 31st (over one week later) I had a call from the logistics team saying that it would be delivered on Monday 3rd August. Fortunately I was not leaving the UK until tomorrow morning but if it hadn’t come today then I have no idea what would have happened.
It finally arrived today 11 days post ordering and even the delivery driver I spoke to said that all he ever gets is complaints about this company!
This company is one of the very worst companies I have ever had the displeasure of dealing with.
I urge you not to order from them if you want quick delivery or any sort of customer service, they are impossible!!

Not NEXT DAY! Two weeks and no delivery and no answer to phone or emails. Scam.

I found the product through a google search.
The product was cheaper than other large catering equipment providers although the warranty was 1 year shorter.
The additional discount helped and the check out procedure was painless.

Easy to navigate and slightly cheaper than other catering suppliers