NewWay Car Hire Ireland Reviews 

900
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 350 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the local staff are very friendly, and the vehicle pick-up process at the airport is smooth, efficient, and fast. People really appreciate the transparent all-inclusive pricing that covers all necessary insurance, completely avoiding hidden extra fees or stressful credit card deposits. However, some reviewers noted recurring issues with vehicle condition, mentioning older cars with high mileage, visible scuffs, and minor cosmetic damage. A few customers also experienced unexpected mechanical troubles or maintenance needs during their long road trips, which caused some worry during travel.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that collection and return procedures are... See more

Product

Clients share ambiguous opinions on product quality, with some reviewers praising vehicles as modern, clean,... See more

Price

People report positive experiences with price, highlighting that the rates are reasonable and transparent.... See more

Staff

Reviewers highlight positive aspects of staff, describing them as friendly, helpful, and professional.... See more

Location

Users describe ambiguous interactions with location, balancing praise for convenient airport pickups against... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Collected car from airport car park just a 2 minute walk from the arrival terminal after collecting key from the NewWay desk in the arrival hall. However large scrape damage on passenger side a bit u... See more

Company replied

Rated 4 out of 5 stars

All good, professional service. I'm not giving it 5 stars because the car was delivered a few kilometers before its service, and evidently no one checked the oil level. On the second day, the water te... See more

Company replied

Rated 5 out of 5 stars

After many years of renting in Dublin with the major brands (hidden fees, stressful insurance upsell, deductible surprises etc.), i have now switched 100% to renting with NewWay. I have used NewWay tw... See more

Company replied

Rated 5 out of 5 stars

Easiest car hire I've ever had. Simple booking process online, not bombarded with emails after booking, very fast desk at arrivals with no add-ons as all was included in the booking, quick transport... See more


Company details

  1. Car Rental Agency

Written by the company

NewWay are an Irish owned, all-inclusive car hire firm in Dublin, Cork and Shannon Airport. NewWay offer full insurance, including tyre and windscreen damage, cross border coverage and in-terminal pick up. We take no security deposit and there is no excess,


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

900 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(900)

389 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast and efficient at desk in airport…

Fast and efficient at desk in airport and collection point. Great car Toyota Yaris hybrid so low petrol usage

19 April 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you, Jean, for your great review and 5-star rating. We look forward to your next rental with us!!

Rated 5 out of 5 stars

Great service from the staff at Dublin Airport

Very smooth process on arrival at the booth at the airport. The man behind the counter was very helpful given my mum is elderly and can't walk too far and found a car within the short term car part so we didn't have to get on the bus.
Only thing was the key fob was "low battery" which worried me a little throughout our trip but thankfully it was all ok. The car had lots of scratches on it so I took a video just to be on the safe side.

29 April 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Hi Sinead,
Thank you for your wonderful 5-Star review. We appreciate your feedback!

Rated 3 out of 5 stars

Customer service was good

Customer service was good. Ease of pick up and drop off fine.
Vehicle was difficult to drive due to a stiff gear box and faulty electronics - reversing camera slow to disengage, Tyre pressure light stayed on even after checking. Would not hire that model (Dacia duster) again.

27 April 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi SL,
We are disappointed to hear about your experience during your recent car rental, this is not typical of the high standard that we strive for and that you should expect.

Please accept our sincere apologies for any discontent felt during this rental.

Rated 5 out of 5 stars

Great fast service & no hidden costs

Great fast service. No hidden costs like all the other companies. All insurance and excess included in one price. Much simpler to understand when booking. Would definitely use again

28 April 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Thank you for your wonderful, warm review, Hannah. We appreciate that you took the time to share your experience.

Rated 4 out of 5 stars

A very reliable company

A very reliable company. It's worth paying for an all-inclusive car rental. When I return to Ireland, I'll book with the same company.

28 April 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you so much Artur! We look forward to your next rental with us!

Rated 5 out of 5 stars

This car rental business model rocks!!

This car rental business model rocks!!! Reasonably priced rentals that are all inclusive of insurance, border crossing in Ireland. Easy to book and easy to return. Newway is the only way for me now to rent a car in Ireland.

28 April 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you for your excellent review! We appreciate your 5-Star rating and look forward to your next rental.

Rated 5 out of 5 stars

Everything was Great

The experience was quick and easy. The car was fantastic. I had a question that needed urgent answer and the customer service staff on the phone was friendly, knowledgeable, and helpful.

21 April 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Matthew,
Thank you for your great feedback and 5-Star review. We hope to see you again soon!

Rated 5 out of 5 stars

I will choose this company again

Simple and intuitive website and form. All inclusive car insurance with no additional or hidden costs. The car model was exactly what we expected. Car airport checking officer as well as at the car hire station were clear, supportive and kind. Car return assistants done with the check promptly and kind as well. I will choose the same company again! Thank you

16 April 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you for your fantastic review and 5-Star rating, Valdimir! We look forward to your next rental with us!!

Rated 5 out of 5 stars

First time renting a car in ROI and i…

First time renting a car in ROI and i would only use NewWay for any car hire in the future. Seamless and transparent service, no need for massive deposit to dent a whole in your credit card, only fuel deposit, no delays, easy collection and drop off. Absolutely brilliant!

14 April 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Bianca,
Thank you for the wonderful review and 5-star rating. We look forward to your next rental!

Rated 5 out of 5 stars

Good car

Good car, no problems, quick and easy

19 April 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Mark,
Thank you for taking the time to leave such great feedback!

Rated 4 out of 5 stars

Overall good experience

The Company did honor its "no surprises" "no hidden fees" promise, but the car was not of the size that they advertised and I had trouble fitting my luggage, so that made the driving experience quite uncomfortable. Also, the car did not have windshield cleaner fluid, so in a country where it rains and stops, daily, this became a big problem too. The car was also quite used and not clean. The company is run together with other rental companies so they group everyone in the same shuttle bus and not everyone fits so you can expect to have to wait for a second bus to get to the airport.

2 April 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi,
Thank you for your 4-star rating. We are happy to hear you had a good experience overall.

We are very disappointed to hear that you were unhappy with the car you received on pick up, this is not typical of the high standard that we strive for and that you should expect.

We hope this will not deter you from choosing NewWay again in the future.

Rated 5 out of 5 stars

Seamless !

The only bad part of Ireland trips was dealing with rental cars. Now they fixed that !

12 April 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you, Edward! We look forward to your next rental! Thank you for your 5-star rating, we really appreciate it.

Rated 5 out of 5 stars

Easy

Easy, hassle free pick up and drop off. No hidden fees.

11 April 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thanks, Casey! We're delighted you had a positive experience with us!

Rated 5 out of 5 stars

No-fuss rental experience in Ireland

Lovely experience with NewWay. I used their service twice; both times we picked up the car in the Dublin City Office. The all-inclusive insurance policy and allowing debit cards with no fuss allow us to travel with a peace of mind. They will take somewhere between 100 and 200 euros as a fuel deposit, which would be returned usually in 2 days with no issue at all.
I would definitely use again; hope that they will update their fleet soon too as both times the cars are from 2023 with around 100,000km on the clock. The first time I rented a “standard auto” and got a Corolla sedan. The second time I rented a “full size SUV” and got a Qashqai.

28 February 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Long,
Thank you for your wonderful review and 5-star rating! We look forward to your next rental!

Rated 5 out of 5 stars

great exerience

friendly, competent service people, ease of pickup and return

4 April 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you! It's great to hear you had such a positive experience.

Rated 4 out of 5 stars

Certainly recommend Newway

Newway delivered what was promised in a simple polite process. Only slight downside was the car was different from what we had expected. It was bigger (probably an upgrade) but too large for us. Every contact, in person or digital was wonderful.

26 March 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Drew,
Thank you for your wonderful review!

Rated 5 out of 5 stars

Great company

Great company
Simple and easy process would definitely recommend.

1 April 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Sarah,
Thank you for your great feedback!

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