NewWay Car Hire Ireland Reviews 

900
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 350 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the local staff are very friendly, and the vehicle pick-up process at the airport is smooth, efficient, and fast. People really appreciate the transparent all-inclusive pricing that covers all necessary insurance, completely avoiding hidden extra fees or stressful credit card deposits. However, some reviewers noted recurring issues with vehicle condition, mentioning older cars with high mileage, visible scuffs, and minor cosmetic damage. A few customers also experienced unexpected mechanical troubles or maintenance needs during their long road trips, which caused some worry during travel.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that collection and return procedures are... See more

Product

Clients share ambiguous opinions on product quality, with some reviewers praising vehicles as modern, clean,... See more

Price

People report positive experiences with price, highlighting that the rates are reasonable and transparent.... See more

Staff

Reviewers highlight positive aspects of staff, describing them as friendly, helpful, and professional.... See more

Location

Users describe ambiguous interactions with location, balancing praise for convenient airport pickups against... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Collected car from airport car park just a 2 minute walk from the arrival terminal after collecting key from the NewWay desk in the arrival hall. However large scrape damage on passenger side a bit u... See more

Company replied

Rated 4 out of 5 stars

All good, professional service. I'm not giving it 5 stars because the car was delivered a few kilometers before its service, and evidently no one checked the oil level. On the second day, the water te... See more

Company replied

Rated 5 out of 5 stars

After many years of renting in Dublin with the major brands (hidden fees, stressful insurance upsell, deductible surprises etc.), i have now switched 100% to renting with NewWay. I have used NewWay tw... See more

Company replied

Rated 5 out of 5 stars

Easiest car hire I've ever had. Simple booking process online, not bombarded with emails after booking, very fast desk at arrivals with no add-ons as all was included in the booking, quick transport... See more


Company details

  1. Car Rental Agency

Written by the company

NewWay are an Irish owned, all-inclusive car hire firm in Dublin, Cork and Shannon Airport. NewWay offer full insurance, including tyre and windscreen damage, cross border coverage and in-terminal pick up. We take no security deposit and there is no excess,


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

900 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(900)

389 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best rental company ever…

The best rental company I have ever dealt with. 12 days hire in Ireland, was able to use ING Debit Visa card, no nasty surprises, huge holding deposits. Car was super for my needs, customer service second to none. Nominal fee was held to cover fuel, it was returned to account within 24 hours

30 March 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you, Christine Hermans, for taking the time to leave a 5-star review for NewWay Car Hire Dublin City. We're delighted to hear that you found our fees reasonable and appreciated the transparency with no hidden charges. It's great to know that our payment options and hassle-free service made your experience enjoyable. We’re thrilled you enjoyed your experience. See you again soon.

Rated 5 out of 5 stars

Good experience

Good prices, no excess deposit (only to cover full tank), everyone was prompt and helpful. Got a 1.2 Panda Hybrid, which was cozy for 2 people.

27 March 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Thank you Balázs Kis for taking the time to leave a 5-star review for NewWay Car Hire Dublin Airport. We're delighted to hear that you appreciated our good prices and the convenience of our no excess deposit policy. It's wonderful to know that our team was prompt and helpful during your rental experience. We're glad the 1.2 Panda Hybrid was a cozy fit for your journey. Your review helps us continue to grow. Thank you.

^ Niamh NewWay Car Hire Ireland

Rated 5 out of 5 stars

No crazy Insurance hold

Great service. No crazy irish Insurance hold on card. (Check small print with others)

29 March 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Thank you, Hrafnkell Stefánsson, for taking the time to leave a 5-star review for NewWay Car Hire Dublin Airport. We're delighted to hear you appreciated our great service and straightforward insurance process. Your review helps us continue to grow. Thank you.

^ Niamh
NewWay Car Hire Ireland

Rated 5 out of 5 stars

Great experience

Great experience. Friendly staff and no fees.

29 March 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Hi Sarah,
Thank you for your wonderful 5-Star review. Hopefully we will see you again for your next rental!!

Rated 4 out of 5 stars

Fast service

Fast service, straight forward and great communication with the staff.
The location is easy to find, the office, the collection point and the return of the car, well explained by the staff and easy to get there using maps.
The car was in good shape as described but just one thing which dropped a star from the rating, the windshield wipers...were absolutely terrible and I was really surprised to see that. They were not wiping properly and making a loud noise when wiping, in a country where rain is the dominant menu, wipers should be perfect. Not comfort but most importantly safety.
Other than that all good, I'd rent a car again but not before checking the...wipers 😊

23 March 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Hi Daniel,
Thank you for leaving such a positive review! We really appreciate your feedback.

We're sorry to hear you had an issue with the wipers. If you have the time, please email your rental agreement number to care@newway.ie so that we can check out the car and ensure the wiper blades have been replaced.

Rated 5 out of 5 stars

Top Service

Top, hassle free service at a great price, no hidden extras. Refreshing to see from a car hire company

20 March 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

hank you Stephen Raymond for taking the time to leave a 5-star review for NewWay Car Hire Dublin City. We're delighted to hear that you found our service hassle-free and transparent. Your feedback is truly refreshing and helps us continue to grow. We’re thrilled you enjoyed your experience. See you again soon.

^ Niamh
NewWay Car Hire Ireland

Rated 5 out of 5 stars

Awesome experience renting from you…

Awesome experience renting from you guys,my first time but definitely not my last.
Everything was simple and easy to follow,great selection of cars,no huge deposit to pay,all insurances included,just a charge against the fuel,which was back in my bank before we'd left the vehicle park.
Thank you,excellent experience indeed

23 March 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Wow, Andrew! Thank you so, so much for leaving such a positive review. We appreciate it and look forward to your next rental with us!!

Rated 5 out of 5 stars

I cannot recommend this company highly…

I cannot recommend this company highly enough, it was hassle free from start to finish, no hidden extras , lovely clean car. Everything was exactly as advertised.

7 February 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Geri,
Thank you for your kind review and excellent 5-star rating!!

Rated 5 out of 5 stars

Thoroughly recommend

Check in smooth and friendly, easy to find the car. Car was clean and ran well.Drop off quick and efficient. Would thoroughly recommend, easy to book, great customer service and value for money, no hidden costs. Thank you😊

20 March 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you so much for your wonderful review and 5-Star rating, Sue. It was a pleasure to rent to you!

Rated 5 out of 5 stars

Fully comprehensive price, great service, great price!!!

Fully comprehensive price and one of the most competitive prices quoted at Dublin Airport. Great to have NO worries or large credit card deposit when full insurance is included. I have already recommended them to family and friends. No need for a credit card (just a debit card for the fuel deposit). Car was clean, pick-up desk at the airport arrivals terminal and car collection outside the airport arrivals in the short-term car park (no waiting...no car park bus etc). Highly recommended!!!!

18 March 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Hi AnnMarie,
Thank you for your great feedback and kind recommendations. We hope to see you again soon!

Rated 5 out of 5 stars

Love renting from New Way

Love renting from New Way. Hamds down the best hassle free car rental and insurance all included. Always great experience & Edel always a pleasure to chat with. Rent twice a year as come back home to see the parents in Galway. Honestly, great cars, great experience. Will see ye in September please God!

12 March 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Hi Ciaran,
Thank you so much for the great review. It's a wonderful start to a Saturday morning. It's a pleasure to rent to you and we hope to see you again soon!
Kind Regards,
Edel

Rated 5 out of 5 stars

Brilliant concept and well executed

Brilliant concept and well executed. I resist hiring everywhere I go because of the risk attached to not knowing how much the actual cost, including realistic insurance will be.

Now that I can hire, all inclusive, with minimal choices to be made online, the only add on being a fuel deposit, is a huge relief. I only wish the same service was available overseas

12 March 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi David,
Thank you for your wonderful rating! We’re delighted to know you had a positive experience.

Rated 5 out of 5 stars

Perfect

Perfect! Really easy and straightforward no hassle at all

17 March 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Neil,
Thank you for leaving such a glowing review! We really appreciate your 5-star rating!!

Rated 5 out of 5 stars

Hassle free

Hassle free. No worries about getting a big bill on the return. Will use again for sure.

16 March 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thanks for youe wonderful review, John! We look forward to seeing you again soon!!

Rated 5 out of 5 stars

Ireland First Timer

I booked online. As a solo traveller doing a 2 wk road trip around Ireland i wanted to use a local company with no hidden costs. No queue on pick up at the airport. Clear instructions on where to find and drop off area. I had a small manual car suitable for Irish backroads. Worked a dream. Bluetooth connection great. Would thoroughly recommend Newway to anyone.

16 March 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you so much for sharing your experience and for your 5-star rating, Nicole!!

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