We required some parts for our Tilt & Slide doors, phoned New Wave Doors office at Bristol and spoke to Claire, she gave us a brilliant service and it was all sorted within minutes, she new exactly... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I began a project with New Wave back in 2019. The doors arrived on time a perfectly sized as per the order details. There were plenty of options including: the colour, glazing spec, and integral... See more
Company replied
From the moment we first discovered NewWave Doors at The Excel Building Show last September through to the final installation, both the product and the service have been excellent. Claire was fantas... See more
Company replied
We are the envy of all our friends with bifold doors installed. We love showing off our New Wave Doors! With space restrictions inside and outside, and after seeing and speaking to their team at a... See more
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Company details
Written by the company
We offer a bespoke, fully customisable patio door solution that looks great and is simple to operate.
Contact info
18 Clothier Road, BS4 5PS, Brislington, United Kingdom
- 01179 724551
- sales@newwavedoors.co.uk
- www.newwavedoors.co.uk
4.5
Excellent
583 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
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Reply from New Wave Doors
Dear Lily
Thank you for taking the time to leave us a review, i'm so glad your New Wave Doors were able to leave such an impression on you. I'll be sure to pass on your compliments to the team for their efforts.
Thank you for choosing New Wave Doors for your project.
Kind Regards
Customer Service Team
Great experience with New Wave doors
Great experience with New Wave doors, thanks for all your help Claire Warren in the customer service team, top service and communication regarding parts!
19 September 2023
Unprompted review
Reply from New Wave Doors
Dear Mer A Deya
Thank you for taking the time to share your feedback with us, i'm so glad everything was to your liking!
I'll be sure to pass this on to the Installations & Deliveries Team, i'm sure they'd be delighted to hear your kind words.
Thank you for choosing New Wave Doors for your project.
Kind Regards
Customer Service Team
Easy to deal and amazing doors highly recommended
Easy to arrange a visit to their Customer Centre in Bristol and I recommend you do this before buying doors.
Very friendly and helpful and they made us aware of points we had overlooked.
The doors themselves are superb.
Date and times agreed for installation
Kept informed when fitters would be arriving.
Polite and friendly and very professional fitters.
Doors installed quickly and they gave us a full demonstration when finished.
I am sure these doors will last longer than our bifold doors which we are replacing after just 14 months.
19 September 2023
Reply from New Wave Doors
Dear Matt
Thanks for taking the time to share your feedback with us, it was great to meet when popped into to our customer centre in Bristol!
I'm so glad James was able to give you a full demonstration of the doors during your visit and answer all of your questions.
I'll be sure to pass this on to the Installations & Deliveries Team and the fitters, i'm sure they'd be delighted to hear your kind words.
Thanks for choosing New Wave Doors, I bet you're already experiencing how much better they are than bi-folds for yourself!
Kind Regards
Customer Service Team
Excellent!!
Excellent!!! No bots!!real people who know what they are doing and are able to help. Special Thanks to James in customer service.
16 September 2023
Reply from New Wave Doors
Dear Customer
Thank you for taking time to leave us this review, i'm so glad the team were able to leave such an impression on you! I'll be sure to pass on your compliments to James for his efforts.
Thanks again for choosing New Wave Doors, we wish you the best with the rest of your project.
Kind Regards
Customer Service Team
New Wave were brilliant from start to…
New Wave were brilliant from start to finish.
I thought the web site was great and we designed our door on their configurator.
The price came back quickly and was easy to understand and simple to order. Zoe in sales was great.
Then the booking an installation and the way the dealt with our builder made it even better
But the fitters were the best, professionalism personified.
15 September 2023
Reply from New Wave Doors
Dear Customer
Thank you very much for taking the time to share your feedback with us. It's great to read that our team and services were able to leave such an impression on you!
We thank you for choosing New Wave Doors and wish you all best for the rest of your project.
Kind Regards
Customer Service Team
If I could give zero stars I would
If I could give zero stars I would! We had these doors fitted a year ago and have had several issues with them. I cannot fault the two men who fitted the doors and have been back several times to rectify faults. The problem is customer service - there is none. Phone calls and emails are rarely answered and when you do get to speak to someone they are full of excuses but although they promise to call you back with a date to fix the problem they don’t.
11 September 2023
Unprompted review
Reply from New Wave Doors
Dear Helen
I'm sorry that you feel this way about your experience with us, I understand the team have since been in touch and rectified the issues you raised.
Please accept my sincerest apologies for the service you received, this does not embody the level of service we strive to achieve.
Kind Regards
Customer Service Team
Don’t trust them
Had to remove the review as they threatened legal action.
7 September 2023
Unprompted review
Reply from New Wave Doors
Dear Steven
Your review is inaccurate and deliberately misleading.
Your door was not purchased from New Wave Doors Ltd and was not manufactured or installed by us. Your warranty lies with the company from whom you purchased your door, and you have provided documentation to this effect. We have offered to help you but you have not paid our service charge, so we are unable to book in a visit.
Given the inaccurate and deliberately misleading content of your review this matter is now with our legal team.
Yours Sincerely
Customer Service Team
AVOID, We feel like we have been scammed
AVOID! We entered the dimensions and details on the website, the company called to confirm the price and take a £250 deposit. When we confirmed the same sizes, they said they couldn't manufacture that size and have refused to refund the deposit. Communication has been appalling. They are keen to talk, hassle you via email for a deposit but once paid ignore you. We feel like we have been scammed and will be reporting to trading standards.
1 August 2023
Unprompted review
Reply from New Wave Doors
Dear James
Your review is inaccurate and deliberately misleading.
You placed an order for a 4 panel New Wave Door 4000mm wide, you then submitted your final sizes to us with a width of 4060mm - this exceeds the maximum size for a 4 panel New Wave Door by 60mm and consequently requires some side add-on or an additional panel to facilitate the initial specification and our team advised you of this.
We have tried to contact you on three separate occasions about this but we have had no response.
Given the inaccurate and deliberately misleading content of your review this matter is now with our legal team.
Yours Sincerely
Customer Service Team
Abysmal Customer Service... shame...
I don't normally write reviews, but feel that I need to voice my extreme disappointment in the after-sales care of New Wave Doors - 'abysmal' is probably the most appropriate term for it.
The doors are fine (other than the door sticking), the installation team and subsequent fit of a new frame were fabulous, but dealing with issues and queries since has been near on impossible with nobody answering phones or returning left messages, 5 unanswered emails and I am frankly so annoyed, I feel I have no option than to voice it online.
All I am asking for is for a part which was unavailable at the initial installation... 9 months ago (a 'block' which is merely cosmetic from what I understand) to be fitted.
I feel the company could potentially have so much opportunity to scale if only they sorted the poor customer service out. Shame... I have so many people commenting on the doors, but I simply cannot recommend New Wave Doors...
23 August 2023
Unprompted review
Looking forward to receiving my doors
Waiting for the doors to be fitted, good price
21 August 2023
Unprompted review
Impressive product and end result
Really pleased with the product and the end result. Everybody that has seen the doors are impressed with them. We had to go back and forth to interpret and complete the measurements but New Wave were very patient and supportive with this. At times we had to wait to call backs and supply delays with the built in blinds did not help hence the 4 star rating instead of a 5 star rating
25 November 2022
Reply from New Wave Doors
Dear Kalpesh
Thanks for taking the time to share your feedback with us.
I'm sorry that there was a slight delay with your integral blinds, as you know these delays are outside of our control but we do still try to minimise the effect supply chain issues have on our customers as best we can.
I'm are glad you are enjoying your New Wave Doors and that everyone you show them to seems to be doing so too and thank you for choosing New Wave Doors.
Kind Regards
Customer Service Team
New wave top notch
My experience with new wave was exceptional!! I managed to aquire a new wave door with a small issue a broken bracket, being pvc I did not know that the new wave guys had sort of moved away from using pvc and used aluminium. Instead of pushing me towards the new aluminium range they had no issue with resolving my issue by getting me a bracket made within a day's notice. A big thank you to Claire and team for being outstanding with the customer care, I would have no hesitation on calling the guys at new wave In the future with any questions or any products I needed for the next project. Again huge thanks to new wave!! Top notch service!
5 July 2023
Reply from New Wave Doors
Dear Adam
Thanks for taking the time to leave us a review, i'm so glad our team and service were able to leave such an impression on you. I will be sure to pass on your compliments to rest of the team!
I'm so glad everything was to your liking and thank you for choosing New Wave Doors.
Kind Regards
Customer Service Team
Very slow customer service
Amazing doors, they delivered the wrong colour which was changed without any problems, they arranged a date for installation then didn't turn up, they came the following day. Since the correct ones were installed they started jamming after about 5 days, I was told someone would come out the following week, and I have been calling and emailing and nobody is getting back to me. Its now been 3 weeks and I still have doors that don't open and no insight when this will be resolved.
12 July 2023
Unprompted review
Reply from New Wave Doors
Dear Joanne
I'm sorry to hear about your experience with us, I will get the team on this immediately to ensure its rectification so you can go back to enjoying your New Wave Doors.
Kind Regards
Customer Service Team
Anyone that is considering a bifold…
Anyone that is considering a bifold door needs to look at these first . I had my first set installed four years ago and I have just had another set fitted to my kitchen.
they are everything they say they are easy to use reliable and I use them every day.
top marks for your product & service.
Thank you all at new wave doors
11 July 2023
Reply from New Wave Doors
Dear Chris
Thanks for sharing your feedback with us, it certainly sounds like our team and product have left quite an impression on you. It's always a good day when we know that one our customers is experiencing the many advantages a New Wave Door has over bi-fold first hand!
I'm so glad everything is to your liking and thank you for choosing New Wave Doors for your project.
Kind Regards
Customer Service Team
We brought doors from zenith 8 years…
We brought doors from zenith 8 years ago. Some of the hinges need replacing. I contacted new wave and they couldn’t have been more helpful. Very fast response to my enquiry and very knowledgeable. I found the very polite and helpful and going on my experience would recommend them to anyone.
29 June 2023
Reply from New Wave Doors
Dear Shaun
Thank you for your review, i'm so glad the team were able to leave such an impression on you and lend a helping hand to get everything sorted for you, i'll have to treat them to a Starbucks for their efforts!
Kindest Regards
Customer Service Team
Fantastic service from New Wave
Fantastic service from New Wave. The doors are wonderful and operate very easily. Claire was fantastic when we needed some additional parts. Highly recommended
23 June 2023
Unprompted review
Reply from New Wave Doors
Dear Alex
Thank you for leaving us this review, it's great to read that you're happy with, both, the product and the service from us, i'll be sure to reward the team for their efforts in this.
Thanks again for choosing New Wave Doors and for sharing your feedback with us.
Kindest Regards
Customer Service Team
Great doors and exceptional service by…
Great doors and exceptional service by Claire and the installation team!
17 May 2023
Reply from New Wave Doors
Dear Peter
Thanks for taking the time to leave us a review, i'm so glad everything was to your liking and i'll be sure to pass on your compliments to the team for their effort.
Thank you for choosing New Wave Doors and for sharing your feedback with us, I wish you a hot and happy summer with the doors 👍🏻
Kindest Regards
Customer Service Team
From start to finish I was impressed by…
From start to finish I was impressed by the service we received.
Strongly suggest you get NWD to do any installation as they do it every day!
29 April 2023
Reply from New Wave Doors
Dear Richard
Thank you for you review, i'm glad you appear to be impressed with what our team have to offer, i'll i'll be sure to treat them to a round of cofees for their efforts.
Thanks again for choosing New Wave Doors and for sharing your feedback with us, I wish you a hot and happy summer with the doors 👍🏻
Kindest Regards
Customer Service Team
Great quality doors
Great quality doors. Brilliant service and communication throughout. The installation process was seamless and new wave were really accommodating to our time scales. Would recommend very highly!
29 April 2023
Reply from New Wave Doors
Dear David
Thank you for sharing your feedback with us, the team seem have left quite an impression on you, i'll be sure to treat them to a round of coffees for their efforts. The summer weather is officially here (sort of) and it's in this weather that the New Wave Door really does come into a league of its own, so you have that to look forward to!
Thanks again for choosing New Wave Doors and for sharing your feedback with us.
Kindest Regards
Customer Service Team
Love the doors
Love the doors. Easy to speak to in the office small issue resolved within the week. Can’t fault the product or the company
27 February 2023
Reply from New Wave Doors
Dear Tina
Thanks for taking the time to leave us a review, i'm so glad our team and project were able to leave such an impression on you, i'll be sure to pass on your compliments.
Thanks again for choosing New Wave Doors and for sharing your feedback with us.
Kindest Regards
Customer Service Team
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