From the moment we first discovered NewWave Doors at The Excel Building Show last September through to the final installation, both the product and the service have been excellent. Claire was fantas... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We are the envy of all our friends with bifold doors installed. We love showing off our New Wave Doors! With space restrictions inside and outside, and after seeing and speaking to their team at a... See more
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We originally put a deposit down for our new wave doors last year, thinking building work would start in the next following months, but it was delayed to the beginning of the year. Both Zoe and Claire... See more
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Our experience was positive from the outset.A professional and friendly company.There was no hard sell and the product spoke for itself. The company ensured clarity in what was being purchased and a... See more
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Company details
Written by the company
We offer a bespoke, fully customisable patio door solution that looks great and is simple to operate.
Contact info
18 Clothier Road, BS4 5PS, Brislington, United Kingdom
- 01179 724551
- sales@newwavedoors.co.uk
- www.newwavedoors.co.uk
4.5
Excellent
579 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Claire was so good that she helped me…
Claire was so good that she helped me stage by stage of my purchase.
4 February 2026
Unprompted review
Dont open the door
We purchased doors from New Wave Doors in 2019, and unfortunately our experience has been consistently disappointing. Since installation, we’ve had to arrange repairs three separate times due to issues such as door restrictors falling out, seals failing and needing replacement of locks and handles.
The situation recently escalated when our main door actually blew off its frame and landed on the decking — a serious safety concern. When we contacted customer services, we were told the doors were not designed to be left open, and therefore the damage wouldn’t be covered under warranty.
To make matters worse, we were then informed that the original model is no longer produced, leaving us with no repair option and instead being advised to purchase entirely new doors at a cost of around £7,000.
Overall, this has been a frustrating and costly experience, with poor durability, limited support, and a lack of accountability from the company. I would not recommend based on our experience.
21 April 2026
Unprompted review
Reply from New Wave Doors
Dear Christopher
We’re sorry to hear you feel this way.
Having reviewed the details, we would like to clarify a few points.
The doors were installed in 2019 and relate to a previous system that has since been superseded following product development and regulatory changes. As a result, certain components are no longer readily available.
In cases such as this, where the damage to the door is this significant and is not part of a warranty claim, a repair is not economically viable from your point of view. For this reason, our team recommended a full replacement as the most appropriate solution.
In relation to the recent issue, our team did not advise that the doors should not be opened. However, as with any outward-opening system, they are not designed to be left open and unattended in windy conditions, as this can place excessive force on the structure - a standard consideration across the industry.
The New Wave Door has a proven track record of durability and reliability across thousands of installations over nearly 15 years.
Any service matters raised during the lifespan of your doors have been addressed in line with our warranty and support processes.
We understand this is not the outcome you were hoping for, however we have provided a clear and considered assessment based on the circumstances. Should you wish to explore replacement options, we would be happy to assist.
Customer Service Team
Great doors great company
I purchased 2 sets of 3m swing and slide aluminium bi-fold doors from New Wave in 2021. Delivery was great and they arrived when expected. I installed them myself and they are still a talking point when we have friends round for are annual get togethers in the summer. Very pleased with the doors and New Wave as a company especially @Zoe Evans. I have recommended to others and will be looking to using them again in the near future.
Jim Fox
21 April 2026
Unprompted review
Reply from New Wave Doors
Dear Jim
Thank you for the great review - it’s fantastic to hear your doors are still going strong and continue to be a talking point when you have people over.
Long-term performance like that is exactly what we aim for, and it’s great to know everything from delivery through to installation met expectations. We’ll also be sure to pass your kind words on to Zoe.
We really appreciate the recommendation and look forward to working with you again in the future.
Kind Regards
Customer Service Team
You won't regret choosing these doors.
When looking for doors for my extension I found these doors on line and the explanation about them, made me think they were the doors for me. I ordered them with my builders and this was easy, they were delivered when they said they would be and fitted very quickly and efficiently in December. Now the weather is getting warmer I am starting to use them and really enjoying the versatility of them. I love the feeling of almost being in the garden. I would recommend these to anyone, the company are reliable and easy to work with and everyone I spoke to or came to my house was really kind and professional.
16 December 2025
Unprompted review
Reply from New Wave Doors
Dear Avril
Thank you for the lovely review - it’s great to hear how much you’re enjoying your doors now you’re getting to use them more.
That connection to the garden and flexibility in how you open the space is exactly what the system is designed for, so it’s brilliant to know it’s delivering that for you. We’re also really pleased everything ran smoothly from ordering through to installation.
We truly appreciate the recommendation.
Kind Regards
Customer Service Team
Excellent customer service and product
A big thank to Clare and her team.They provided an excellent service from start to finish.Nothing was ever to much trouble.
We are so pleased with our patio doors.and we will definitely use New wave doors again.
12 March 2026
Unprompted review
Reply from New Wave Doors
Dear Gabriella
Thank you for the wonderful review - we’re so pleased to hear how happy you are with both the service and your new doors.
We’ll be sure to pass your kind words on to Claire and the team. It’s great to know everything felt straightforward from start to finish, and even better to hear you’d choose us again in the future.
Kind Regards
Customer Service Team
Fantastic product and company
I have been using New Wave Doors for 5-6 years now, not only because the door system is so versatile and product is amazing but also because of the fantastic customer service I've always received from Zoe and Claire, no query or question is too much to ask, they always pick up the phone when you need them to and do all they can to help. Great company to work with.
31 March 2026
Unprompted review
Reply from New Wave Doors
Dear Ben
Thank you for the fantastic review - it’s great to hear how well your doors have performed over the past 5–6 years.
Long-term reliability and consistent support are exactly what we aim to deliver, so it’s brilliant to know both the product and the service have stood the test of time. We’ll be sure to pass your kind words on to Zoe and Claire.
We really appreciate your continued support.
Kind Regards
Customer Service Team
Rubbish and drafty
We saw these in 2019 at a homebuilding show. We were impressed by the flexibility. We ordered a 3mtr set for us to install as my husband is a carpenter who has fitted endless doors and windows and used a laser to ensure they were fitted square and true. When originally fitted they seemed to be ok but within a few weeks they stopped locking. He adjusted them and ever since he has to adjust regularly them to ensure they lock. If they had not been so expensive we would have changed them within the 1st year. They are particularly drafty. We are now at the point after putting up with them for 5 years we are going to change them.
29 March 2026
Unprompted review
Reply from New Wave Doors
Dear Ann,
We have reviewed your comments alongside our records and have been unable to find any prior contact from you over the past five years regarding the points you have raised.
The New Wave Door has a demonstrable track record of exceptional weather tightness, security, reliability and ease of use when installed correctly.
The points you raise are not attributable to the product itself and would instead arise from incorrect installation, improper setup, or deficiencies within the aperture into which the system was fitted.
Your review attributes these matters to a product fault, which is incorrect. Given the nature of these statements, we will be reviewing them accordingly.
New Wave Doors
Great company
I was very impressed with the doors when i saw them at a show and new that they would be right for me, throughout the whole process the whole team have been outstanding, espcially Claire answering all my questions happily, it felt as every question was never a problem and that the whole team were ready to help throughout
the doors were installed and delivered on time and the aftercare has been amazing as well
5 stars
18 February 2026
Unprompted review
Reply from New Wave Doors
Dear Robin
Thank you for the fantastic review - we’re really pleased to hear how positive your experience has been from start to finish.
It’s great to know the team made everything feel straightforward and supportive throughout, and we’ll be sure to pass your kind words on to Claire. We’re also delighted that everything was delivered on time and that the aftercare has continued to meet expectations.
We really appreciate the 5 stars - thank you again for choosing New Wave Doors.
Kind Regards
Customer Service Team
Three New Wave doors
Had a set of three New Wave doors installed by James and Martin, they are perfect much better than the bifold doors we had previously, we are very happy with them and New Wave as a company.
13 February 2026
Unprompted review
Reply from New Wave Doors
Dear Darren
Thank you for the great review - we’re delighted to hear how pleased you are with your three new doors.
It’s especially good to know they’ve made such a noticeable improvement over your previous bi-folds. We’ll also pass your kind words on to James and Martin - they’ll really appreciate it.
Kind Regards
Customer Service Team
Incredible service
Incredible service, form meeting them at a trade show to install date, not one step had an issue. Claire especial was very professional and helpful and made sure nothing was missed and the communication was spot on. Thanks at doors fitted like a glove.
17 February 2026
Unprompted review
Reply from New Wave Doors
Dear Richard
Thank you for the fantastic review - it’s great to hear everything ran smoothly from your first meeting at the trade show right through to installation.
We’ll be sure to pass your kind words on to Claire. Attention to detail and clear communication are exactly what we pride ourselves on, so it’s brilliant to know that came through. And “fit like a glove” is always what we aim for!
Kind Regards
Customer Service Team
Fantastic experience
Had an amazing experience with my new wave door. I first saw them at a trade show in London. I was after a quite specific layout for my bifold door, to be 4 panel with a single opening door(not 2 joined as most bifold are on a 4 door layout) and to all stack on side of the opening. New wave could configure all that for me. They were so helpful and friendly all the way through to completion, nothing was too much trouble. They were so well priced only slightly more than normal bifolds but do so much more. I love the doors and would highly recommend New Wave
11 December 2025
Unprompted review
Reply from New Wave Doors
Dear Anthony
Thank you for the fantastic review - it’s brilliant to hear we were able to configure exactly what you were looking for.
That flexibility is a big part of what sets our slide & swing system apart, so it’s great to know the layout worked perfectly for your space. We’re also pleased you felt supported all the way through - making the process straightforward and delivering real value is exactly what we aim to do.
We truly appreciate the recommendation and are delighted you love your doors.
Kind Regards
Customer Service Team
Excellent doors and service
We replaced our uPVC patio doors with 2 doors from New Wave Doors. The old doors had an extra window above but this was easily replaced in the new doors giving a better experience.
The fitting went very smoothly and no issues were found.
Using the doors is very simple and they offer a number of options for allowing a flow air. Having the option to slide both doors to the side and fully open has meant we can move the large dining table outside for family gatherings in the summer... and it's so much easier to carry things in and out.
In the years since the fitting we have had no problems with the doors. Normal wear and tear has meant the draught proofing brush on the main door have become compressed but New Wave Doors offered a replacement brush free of charge.
12 February 2026
Unprompted review
Reply from New Wave Doors
Dear Tom
Thank you for the brilliant review - it’s great to hear your doors have continued to perform so well over the years.
We’re especially pleased they’ve made such a difference to how you use your space, and that everything from installation through to aftercare has been straightforward.
Providing long-term reliability and ongoing support is exactly what we stand for, so your feedback means a lot.
Kind Regards
Customer Service Team
Fab Product & Service
From the moment we first discovered NewWave Doors at The Excel Building Show last September through to the final installation, both the product and the service have been excellent. Claire was fantastic too—always available to talk through any questions or concerns. She’s a real gem.
I would definitely recommend NewWave if you’re thinking about purchasing new doors.
18 December 2025
Unprompted review
Reply from New Wave Doors
Dear Liz
Thank you for the lovely review - we’re so pleased to hear that your experience has been consistently positive from the very first show visit through to installation.
It’s wonderful to know that both the product and the service lived up to expectations, and we’ll be sure to pass your kind words on to Claire. She’ll be delighted to hear she made such a difference.
We truly appreciate the recommendation - thank you again for choosing New Wave Doors.
Kind Regards
Customer Service Team
Quality Doors Quality Service
We saw New Wave Doors at a trade show and knew straight away these were the doors we wanted.
We place a low deposit to lock in some benefits.
We received a follow up email promptly after the show. We actually had a short window as to when we needed installation.
I contacted Claire in a panic and she immediately reassured me that they would pull out all stops to get my doors to me on time. Which she did.
A couple of days prior to installation I was contacted to confirm delivery details. The installation team turned up promptly (Bristol to Bedfordshire) and had my doors installed within 2 hours. Our builders had done a great job preparing the space so the guys were able to crack on with the installation.
We are still in the process of fitting out our kitchen so we have not been able to fully enjoy our doors as yet.
But from order to installation stage was seamless.
Dealing with a family run business has been a pleasure.
Thank You to the team at New Wave Doors.
10 December 2025
Unprompted review
Reply from New Wave Doors
Dear Sharon
Thank you for such a detailed and generous review - we’re so pleased to hear that the whole process, from show visit to installation, went smoothly for you.
It’s great to know Claire and the team were able to step in when timing got tight and make sure everything stayed on track. We’ll also pass on your kind words to the installers - they’ll be delighted to know their efforts made a difference.
We hope you're enjoying the rest of your kitchen project and can make the most of the doors very soon.
Kind Regards
Customer Service Team
We are the envy of all our friends.
We are the envy of all our friends with bifold doors installed.
We love showing off our New Wave Doors!
With space restrictions inside and outside, and after seeing and speaking to their team at an exhibition, we knew they had a great product and the solution we needed. With a small deposit, knowing our build was a year away, the New Wave Doors team kept in contact, providing support and clear guidance when required, for our builders.
Highly recommended and the process was made so easy.
7 November 2025
Unprompted review
Reply from New Wave Doors
Dear Matthew
Thank you for the brilliant review - it’s fantastic to hear how much you're enjoying your New Wave Doors and the reaction they’ve had!
We’re really pleased the team could offer the right solution for your space and provide support throughout the long lead-up to installation. Being involved from the early planning stage makes all the difference, and we're glad it helped make things so straightforward for you and your builders.
We truly appreciate the recommendation.
Kind Regards
Customer Service Team
Review update
As I can't access my initial review I m posting an update. Our doors were eventually installed and later adjusted. The process was the most painful of any of our new build due to the waiting times and the lack of communication, however, the end result is very good. We love the look and functionality of the 2 sets of doors we have.
They now need further adjustment so fingers crossed that we get a response and the service team come promptly, then we might be in a position to recommend New Wave.
2 January 2025
Unprompted review
Reply from New Wave Doors
Dear Lorraine
Thank you for taking the time to leave a review - we’re really pleased to hear you’re enjoying the look and functionality of both sets of doors.
Also, thank you for promptly providing your details following our request. We’ve passed everything over to the team and they'll be in touch to get this resolved for you as soon as possible.
Kind Regards
Customer Service Team
Great company
Great company. Innovative design doors that are reliable and well made. Fantastic customer service. Excellent installation team. Brilliant after sales support.
21 August 2025
Unprompted review
Reply from New Wave Doors
Dear Cody
Thank you for the fantastic review - we’re really pleased to hear that the design, build quality, and service all hit the mark for you.
It’s great to know you were looked after from installation through to aftercare. That full-circle support is exactly what we aim to deliver.
Kind Regards
Customer Service Team
Wonderful experience video call to help…
Wonderful experience video call to help me measure correctly. 2 great guys installed them expertly.
Really love them so does everyone
Highly recommended
24 July 2025
Unprompted review
Reply from New Wave Doors
Dear Jason
Thank you for the great review - it’s brilliant to hear that the video call made a real difference and helped get everything measured correctly.
We’re so pleased you’re happy with the installation and that your doors are getting such a positive reaction all round. Your recommendation means a lot.
Kind Regards
Customer Service Team
How it should be done
I was having a nightmare with the builder and building control. I needed an external door that looked good and met all the building regulations so that the building inspector would sign it off. The builder wanted to do whatever was easiest for him. I found New Wave Doors online who from the very start of registering my enquiry to placing my order was just a great experience. All of my technical enquiries were answered and communication was first class. Its early days yet and my door is yet to go into production but given the service to date I have no doubt everything will be fine. Thank you Zoe at New Wave for solving what was becoming a bit of a nightmare. Much appreciated Martin
4 December 2025
Unprompted review
Reply from New Wave Doors
Dear Martin
Thank you for taking the time to share your experience - it’s great to hear how much of a difference the team made during what was clearly a stressful time.
Situations like yours are exactly why we have our Order Verification Team in place. Building projects don’t always go to plan, and we’re here to help guide customers through the technicalities and red tape to ensure everything runs as smoothly as possible.
Wishing you a great Christmas & Happy New Year from everyone here.
All The Best
Team New Wave Doors
Replacement Parts
My new wave windows were installed in 2015. 10 years on some parts of the mechanism have worn. New Wave have been very helpful with providing replacement parts. Thank you.
26 November 2025
Unprompted review
Reply from New Wave Doors
Dear Rosalind
Thank you for your review - it’s great to hear your new Wave Doors are still going strong after 10 years.
We’re glad the team could help with the replacement parts and keep everything working as it should.
Let us know if you need anything else.
Kind Regards
Customer Service Team
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