Overall, I am very satisfied with this dress! Everything looks exactly as pictured. I bought a US size 4 and 6 to compare sizing. While I am usually a size 4, I lean more pear shaped and can sometimes... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Written by the company

Free UK shipping for orders over £99 & Free International shipping. We ship worldwide! 🌎💙

Unit E Grangewood House, IG10 3TZ, Loughton, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Never Fully Dressed
Love the colours the price was a bit pricey for the fabric , but love the print , would have been better in a petite size too x love it though as all my NFD piece's x

Reply from Never Fully Dressed
From ordering to delivery, and even through the return process, the service has been exceptional throughout.
The quality of the dresses I ordered was of a very high standard, although they were a little more expensive than I would usually spend. While I haven’t yet found the right NFD garment to keep, I hope to purchase one in the future.

Reply from Never Fully Dressed
Lovely item. I had to return an item and the process was very easy. Thank you

Reply from Never Fully Dressed
Very easy to order. Lovely clothes and good quality. However a bit pricey, so the option to pay over 3 months helped sway my decision to buy from yourselves

Reply from Never Fully Dressed
Gorgeous dresses and excellent quality. Really good delivery time. Will definitely be ordering again

Reply from Never Fully Dressed
Was looking forward to my order, unfortunately the items didn’t suit me, it stated online to return them separate although they sent the top and skirt in the same bag, I emailed to ask if I could return them the same way and that both items would be returned in the same bag.
Been waiting a while for this refund which is a lot of money and they have only refunded for one item. I was looking to order in future from NFD but have lost faith and feel like Iv been ripped off

Reply from Never Fully Dressed

Reply from Never Fully Dressed
Order done on 6 May and still not received and no reply to my email.

Reply from Never Fully Dressed
Ordered a dress and paid around £5 for delivery, when the dress arrived it was nothing like the photo. It was cheap, the colours were different and the fabric felt awful against my skin. I expected more from a dress that is worth £100. I returned it with another £5 fee which meant I lost out on £10 and overall a bad experience! Never ordering from here again.

Reply from Never Fully Dressed
The item was of poor quality, and I have returned it and still no refund, this is extremely poor especially for my first time purchasing. I would not be recommending NFD as I've emailed also regarding my return and it just being pushed around in circles. Not what I expected as a new customer.

Reply from Never Fully Dressed

Reply from Never Fully Dressed
Fabulous brand , excellent quality and always stylish and a bit different ,my absolute favourite !!! Excellent service as well

Reply from Never Fully Dressed
These dresses are beautiful. I have three of them. They are very elegant looking, comfortable and fit well.
Beautifully packaged and arrived very quickly.

Reply from Never Fully Dressed
Wow a perfect dress! I bought it for a wedding and it’s beautiful, I had so many compliments.
The quality of the dress is fantastic and the order and delivery process was so simple and quick.

Reply from Never Fully Dressed
Quality products that fit & are as every bit as vibrant as they appear on the website plus shipping is super fast!

Reply from Never Fully Dressed
Very disappointed with the customer service from Never Fully Dressed.
I returned my order (Order #1825929) via an InPost locker on 16 May and have still not received any update regarding my return or refund. To make matters worse, I emailed customer services on Saturday to follow this up and have not received any response whatsoever.
At this point, I find the lack of communication extremely frustrating. Once a company has your money, you expect at the very least to be kept informed about the status of your return. Being left completely in the dark for weeks and then ignored when chasing for an update is not the level of service I would expect from a brand of this size.
I appreciate that returns can take time to process, but a simple acknowledgement or response would go a long way.
Unfortunately, my experience so far has been disappointing and has left me reluctant to order from Never Fully Dressed again.

Reply from Never Fully Dressed
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.