Never Fully Dressed Reviews 

19,929
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,403 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting the unique designs, vibrant colors, and excellent craftsmanship. Many people appreciate the accurate sizing and inclusivity, making it easy to find well-fitting and flattering items. The delivery service is frequently described as fast and efficient, with products arriving quickly and beautifully packaged. Customer service is also widely commended for being helpful, friendly, and responsive, especially when assisting with exchanges or queries. However, some customers also noted occasional issues with orders, such as items arriving with defects or not matching the online description. A few other people also felt that customer service response times could be slow or that the return and refund process was not always smooth.

What people talk about most

Product

Reviewers highlight positive aspects of product, praising the amazing quality, fantastic designs, and vibrant... See more

Quality

Customers generally express satisfaction with the quality of clothing, praising amazing designs, vibrant... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick and efficient... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction with quick... See more

Customer service

People report positive experiences with customer service, highlighting the staff as extremely friendly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, I am very satisfied with this dress! Everything looks exactly as pictured. I bought a US size 4 and 6 to compare sizing. While I am usually a size 4, I lean more pear shaped and can sometimes... See more

Company replied

Rated 4 out of 5 stars

A star taken off solely because the dress took longer to arrive than expected. I bought a wrap dress in a beautiful blue shade. I took my time trying it on. Correct bra, correct shoes etc. Its ruche... See more

Company replied

Rated 4 out of 5 stars

Great blouse I ordered after seeing it on This Morning however when it arrived it had a hole in the front section. I contacted the company and whilst they came back to me quite promptly I was only off... See more

Company replied

Rated 4 out of 5 stars

I ordered two beautiful dresses that arrived as promised. Unfortunately had to return as sizes were wrong. Process of return was easy and smooth and company was helpful in keeping me informed re the... See more

Company replied


Company details

  1. Clothing Store
  2. Women's Clothing Store

About Never Fully Dressed

Written by the company

The fashion brand that makes you feel as amazing as you are... ✨ Fun colour palette, exclusive prints and impressive quality in sizes (UK 6 - 24) (US 2-20). NFD is the home of multi-wear, check out our famous styling videos on Instagram! SHOP NEWNESS SHOP DRESSES SHOP NFD CLASSICS NFD LOYALTY NFD INSTAGRAM CONTACT NFD

Never Fully Dressed

Written by the company

Fancy earning points while you shop?! Sign up to our loyalty programme to earn points & NFD vouchers!
We reward our lovely customers with our impressive Loyalty scheme! Sign up today and start earning points to spend online & in-store 💞

We ship worldwide 🚀✨

Free UK shipping for orders over £99 & Free International shipping. We ship worldwide! 🌎💙

Free UK shipping for orders over £99 & Free International shipping. We ship worldwide! 🌎💙
NFD prioritise every order and ensures a fast dispatch process. Our customer support is available 6 days a week via Live chat & WhatsApp to support with sizing/styling and more 💕

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

20K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(19,929)

1,451 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great choice

All good so far. Will be able to review my rating when refund received

21 May 2026
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Reply from Never Fully Dressed

Thank you Deborah, I can see your refund was issued today 🌟 We hope to see you again soon

Rated 4 out of 5 stars

Love the colours the price was a bit…

Love the colours the price was a bit pricey for the fabric , but love the print , would have been better in a petite size too x love it though as all my NFD piece's x

21 May 2026
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Reply from Never Fully Dressed

Thank you for your feedback Debra 🌟 We do have a wide selection of petite styles across newness 🌟

Rated 5 out of 5 stars

Beautiful clothes

Beautiful clothes

18 May 2026
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Reply from Never Fully Dressed

Love this, thank you for your review 🌟 We hope you enjoy your NFD styles

Rated 5 out of 5 stars

From ordering to delivery

From ordering to delivery, and even through the return process, the service has been exceptional throughout.

The quality of the dresses I ordered was of a very high standard, although they were a little more expensive than I would usually spend. While I haven’t yet found the right NFD garment to keep, I hope to purchase one in the future.

21 May 2026
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Reply from Never Fully Dressed

Thank you for your honest feedback Michelle, this is lovely to hear 🌟 We have some gorgeous newness coming in, hoping you can find something that is right for you soon, always happy to help too 🌟

Rated 5 out of 5 stars

Lovely item

Lovely item. I had to return an item and the process was very easy. Thank you

18 May 2026
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Reply from Never Fully Dressed

Great to hear this was an easy process 🌟 we hope to see you again soon

Rated 5 out of 5 stars

Very easy to order

Very easy to order. Lovely clothes and good quality. However a bit pricey, so the option to pay over 3 months helped sway my decision to buy from yourselves

18 May 2026
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Reply from Never Fully Dressed

So great to hear Victoria and glad to know our purchasing options are well received ✩ Enjoy your set it's gorgeous! ✩

Rated 2 out of 5 stars

Was looking forward to my order

Was looking forward to my order, unfortunately the items didn’t suit me, it stated online to return them separate although they sent the top and skirt in the same bag, I emailed to ask if I could return them the same way and that both items would be returned in the same bag.
Been waiting a while for this refund which is a lot of money and they have only refunded for one item. I was looking to order in future from NFD but have lost faith and feel like Iv been ripped off

28 May 2026
Unprompted review
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Reply from Never Fully Dressed

Hi Kayleigh, sorry to hear this. If your items were purchased in one order you can of course send back together for a full refund - I can see the team also confirmed this on email. The return notes show one item was sent back to us, can you please confirm via email it is both to be refunded - love@neverfullydressed.com we can then review this further 💖

Rated 5 out of 5 stars

Beautiful sweater

Beautiful sweater, fast shipping!

18 May 2026
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Reply from Never Fully Dressed

We LOVE this cardi, such a great choice 🌟 Thank you for taking the time to share your review 🌟

Rated 5 out of 5 stars

Quality

Quality, service, very nice dress

18 May 2026
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Reply from Never Fully Dressed

Thank you Emily, so amazing to hear, one of our fave dresses for sure 🌟 Have the best time in NFD 🌟

Rated 1 out of 5 stars

Order done on 6 May and still not…

Order done on 6 May and still not received and no reply to my email.

18 May 2026
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Reply from Never Fully Dressed

Hi Céline, sorry to hear this. I can see your order is in transit, I have passed your feedback on to our customer Services team to come back via email asap 🌟

Rated 1 out of 5 stars

Shocking quality and expensive delivery & returns

Ordered a dress and paid around £5 for delivery, when the dress arrived it was nothing like the photo. It was cheap, the colours were different and the fabric felt awful against my skin. I expected more from a dress that is worth £100. I returned it with another £5 fee which meant I lost out on £10 and overall a bad experience! Never ordering from here again.

18 May 2026
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Reply from Never Fully Dressed

Sorry to hear this Shelby, I can see you requested next day delivery at £5.95, our standard delivery service is £3.95, and returns are £3.99 to cover courier costs

We always aim to provide accurate imagery & detailed product descriptions, we are sorry to hear the product didn't meet your expectations on this occasion. Customer feedback is extremely important to us, we have passed this onto relevant teams 🌟

Rated 1 out of 5 stars

Quality and refund poor

The item was of poor quality, and I have returned it and still no refund, this is extremely poor especially for my first time purchasing. I would not be recommending NFD as I've emailed also regarding my return and it just being pushed around in circles. Not what I expected as a new customer.

21 May 2026
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Reply from Never Fully Dressed

Sorry to hear this Sara. I can see your return was sent to us on the 27th May, our returns can take up to 7 working days for the team to process once received. I have passed your feedback on to the Customer Service team who have also come back on email. I hope this resolves your concern ♡

Rated 5 out of 5 stars

Fabulous brand

Fabulous brand , excellent quality and always stylish and a bit different ,my absolute favourite !!! Excellent service as well

21 May 2026
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Reply from Never Fully Dressed

Yah! We love this, thank you for taking the time to share Victoria 🌸 Enjoy your NFD!

Rated 5 out of 5 stars

These dresses are beautiful

These dresses are beautiful. I have three of them. They are very elegant looking, comfortable and fit well.
Beautifully packaged and arrived very quickly.

20 May 2026
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Reply from Never Fully Dressed

The Coral Fawn is an amazing style, so glad you love as much as we do 🧡 thank you for taking the time to share your review 🧡

Rated 5 out of 5 stars

The perfect dress

Wow a perfect dress! I bought it for a wedding and it’s beautiful, I had so many compliments.

The quality of the dress is fantastic and the order and delivery process was so simple and quick.

20 May 2026
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Reply from Never Fully Dressed

One of our faves for sure Sheena, we are so happy you love & YES to the compliments ❤️ thank you for taking the time to share your review ❤️

Rated 5 out of 5 stars

Flattering Fit & Vibrant Colours

Quality products that fit & are as every bit as vibrant as they appear on the website plus shipping is super fast!

20 May 2026
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Reply from Never Fully Dressed

So lovely to hear, thank you for taking the time to send a review ⭐ Enjoy your set, it's a beautiful style

Rated 1 out of 5 stars

Very disappointed

Very disappointed with the customer service from Never Fully Dressed.

I returned my order (Order #1825929) via an InPost locker on 16 May and have still not received any update regarding my return or refund. To make matters worse, I emailed customer services on Saturday to follow this up and have not received any response whatsoever.

At this point, I find the lack of communication extremely frustrating. Once a company has your money, you expect at the very least to be kept informed about the status of your return. Being left completely in the dark for weeks and then ignored when chasing for an update is not the level of service I would expect from a brand of this size.
I appreciate that returns can take time to process, but a simple acknowledgement or response would go a long way.

Unfortunately, my experience so far has been disappointing and has left me reluctant to order from Never Fully Dressed again.

11 May 2026
Unprompted review
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Reply from Never Fully Dressed

Thank you for your feedback, we appreciate your disappointment. I can see that the refund has been issued with email confirmation shared today, we hope this resolves everything 🌟

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