Never Fully Dressed Reviews 

19,932
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,410 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the clothes, highlighting their beautiful designs, unique patterns, and vibrant colors. Many also appreciate the efficient delivery service, noting that orders arrive quickly and are often beautifully packaged. Consumers frequently commend the customer service team for being exceptionally helpful, friendly, and responsive, providing excellent support. However, some customers noted issues with items arriving with defects or not matching expectations from photos. A few also experienced slow customer service responses or delays in receiving refunds and return confirmations, which caused some hesitation for future orders.

What people talk about most

Product

Reviewers highlight positive aspects of product, praising the amazing quality, fantastic designs, and vibrant... See more

Quality

Customers generally express satisfaction with the quality of clothing, praising amazing designs, vibrant... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick and efficient... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction with quick... See more

Customer service

People report positive experiences with customer service, highlighting the staff as extremely friendly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, I am very satisfied with this dress! Everything looks exactly as pictured. I bought a US size 4 and 6 to compare sizing. While I am usually a size 4, I lean more pear shaped and can sometimes... See more

Company replied

Rated 4 out of 5 stars

A star taken off solely because the dress took longer to arrive than expected. I bought a wrap dress in a beautiful blue shade. I took my time trying it on. Correct bra, correct shoes etc. Its ruche... See more

Company replied

Rated 4 out of 5 stars

Great blouse I ordered after seeing it on This Morning however when it arrived it had a hole in the front section. I contacted the company and whilst they came back to me quite promptly I was only off... See more

Company replied

Rated 4 out of 5 stars

I ordered two beautiful dresses that arrived as promised. Unfortunately had to return as sizes were wrong. Process of return was easy and smooth and company was helpful in keeping me informed re the... See more

Company replied


Company details

  1. Clothing Store
  2. Women's Clothing Store

About Never Fully Dressed

Written by the company

The fashion brand that makes you feel as amazing as you are... ✨ Fun colour palette, exclusive prints and impressive quality in sizes (UK 6 - 24) (US 2-20). NFD is the home of multi-wear, check out our famous styling videos on Instagram! SHOP NEWNESS SHOP DRESSES SHOP NFD CLASSICS NFD LOYALTY NFD INSTAGRAM CONTACT NFD

Never Fully Dressed

Written by the company

Fancy earning points while you shop?! Sign up to our loyalty programme to earn points & NFD vouchers!
We reward our lovely customers with our impressive Loyalty scheme! Sign up today and start earning points to spend online & in-store 💞

We ship worldwide 🚀✨

Free UK shipping for orders over £99 & Free International shipping. We ship worldwide! 🌎💙

Free UK shipping for orders over £99 & Free International shipping. We ship worldwide! 🌎💙
NFD prioritise every order and ensures a fast dispatch process. Our customer support is available 6 days a week via Live chat & WhatsApp to support with sizing/styling and more 💕

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(19,932)

1,457 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Paid for next day delivery but 3 days…

Paid for next day delivery but 3 days later and I still haven’t received an email to say it’s dispatched. Emailed customer services and no response. I needed the order to arrive for a wedding and it still hasn’t arrived.

12 June 2026
Unprompted review
Never Fully Dressed logo

Reply from Never Fully Dressed

Hi Lucy, thank you for taking the time to send a review, we are sorry to hear this. I can see the team sent you an email regarding a stock fault which was resolved along with issuing a discount code for your next order.Glad to see this has now been delivered, we hope you love your pieces 🌟

Rated 5 out of 5 stars

Dependable service

I was notified when my Marley Ice blue shirt came back in stock in my size and it arrived on time. Simple, I know but it doesn’t always happen with every company like that!

21 May 2026
Never Fully Dressed logo

Reply from Never Fully Dressed

So glad to hear this Muriel, thank you for taking the time to send such a lovely review. Enjoy your shirt, it's one of our faves! 🌟

Rated 1 out of 5 stars

I bought the Chocolate Soleil Ellie…

I bought the Chocolate Soleil Ellie Trousers
The brown stars were washed out with yellow green tones on them and the splatter patters.
Apparently this is how they are meant to look, for £79 that is shocking.

10 June 2026
Unprompted review
Never Fully Dressed logo

Reply from Never Fully Dressed

Hi Sarah, thank you for taking the time to send your review, we are sorry to hear this style didn't meet your expectations. If you would like to share images to love@neverfullydressed.com we would be happy to review 🌟

Rated 2 out of 5 stars

No customer service

The clothes are lovely however trying to get into contact with customer service is an absolute joke. Never answer the
Phone, never reply through WhatsApp it’s shocking takes ages to get a reply back via email that’s if you’re lucky to get a reply back. It’s okay having a business selling nice clothes but you need customer service to be good as well otherwise you lose custom. Looking at other reviews it looks like others are having the same issues with customer service. Sort it out!

30 May 2026
Unprompted review
Never Fully Dressed logo

Reply from Never Fully Dressed

Hi Bonnie, we appreciate your feedback, sorry to hear this. I can see that the team have come back one email confirming your refund, I hope this resolves your concern ♡

Rated 5 out of 5 stars

Excellent service

Excellent service, love the colouful designs and clothing , my favourite go to designer now

21 May 2026
Never Fully Dressed logo

Reply from Never Fully Dressed

Yes Sue, we love to hear this ♡ Enjoy wearing your new NFD

Rated 1 out of 5 stars

Ordered two dresses about three weeks…

Ordered two dresses about three weeks ago and still waiting on a refund worst service ever!!!!!!

21 May 2026
Never Fully Dressed logo

Reply from Never Fully Dressed

Hi Claire, thank you for your feedback, sorry to hear this. I can see your refund was issued on the 4th June. Hopefully this resolves your concern ♡

Rated 3 out of 5 stars

The items were lovely but the dress I…

The items were lovely but the dress I first received had stains on it. I had to pay to return the dress to get an exchange. Then it arrived too late and returning again, I had to pay a fee. That’s £3.99 twice over in fees when the original exchange was due to company reasons - items sent out with stains.

21 May 2026
Never Fully Dressed logo

Reply from Never Fully Dressed

Hi Darcy, sorry to hear this. I can see the team confirmed via email that the return fee was not deducted from your full refund. Hope this resolves your concern ♡

Rated 4 out of 5 stars

Beautiful products with a reasonable price

I ordered two beautiful dresses that arrived as promised. Unfortunately had to return as sizes were wrong. Process of return was easy and smooth and company was helpful in keeping me informed re the refund.

21 May 2026
Never Fully Dressed logo

Reply from Never Fully Dressed

This is great to hear, thank you for taking the time to write a review ♡ I have passed this onto the team

Rated 5 out of 5 stars

So stylish and chic and whimsical

So stylish and chic and whimsical! And so versatile for everyday or events. The quality is high and the size guide gives the right fit even for us curvy girls. I’ve already placed another order.

21 May 2026
Never Fully Dressed logo

Reply from Never Fully Dressed

LOVE THIS, thank you Holly ♡ Enjoy your new NFD, some great choices

Rated 5 out of 5 stars

I love this brand so much they have…

I love this brand so much they have such unique items. I always get complimented on my clothes. The customer care is really good and if you want a different size it is actually really easy to organise. Deliveries is always super quick in my opinion. I’ve often got delivery a day or two later.

21 May 2026
Never Fully Dressed logo

Reply from Never Fully Dressed

So great to hear Aine, we love this ♡ Enjoy wearing NFD AND those compliments ♡

Rated 5 out of 5 stars

Quick delivery

Quick delivery, beautiful dress!

21 May 2026
Never Fully Dressed logo

Reply from Never Fully Dressed

Such a gorgeous dress, one of our faves! Enjoy wearing NFD ♡

Rated 5 out of 5 stars

I love the designs

I love the designs, the fabulous prints, the size inclusivity and the customer service team who answer promptly and clearly. Looking forward to shopping for more great finds

21 May 2026
Never Fully Dressed logo

Reply from Never Fully Dressed

Thank you Dallia, this is so great to hear ♡ Enjoy wearing NFD

Rated 5 out of 5 stars

Beautiful dress bought for my niece…

Beautiful dress bought for my niece wedding, can’t wait to wear it. Fabulous service with the parcel arriving quickly

19 May 2026
Never Fully Dressed logo

Reply from Never Fully Dressed

Tilly dresses are our faves, the best wedding guest dress ⭐ Have the best time in NFD

Rated 3 out of 5 stars

The sizing was out

The sizing was out. I am size 10 and the styles I ordered were very big

20 May 2026
Never Fully Dressed logo

Reply from Never Fully Dressed

Thank you for your feedback Belinda. We do have a sizing quiz online to help with future purchases 🌟

Rated 5 out of 5 stars

Nice shirt

Nice shirt, lots of compliments

20 May 2026
Never Fully Dressed logo

Reply from Never Fully Dressed

Keep the compliments coming we say 💙

Rated 5 out of 5 stars

I ordered a dress

I ordered a dress, and it was delivered fast and nicely packaged. Sadly it didnt suit me but it was so easy to return! I decided to exchange it for a different style dress. Return process was straight forward and the replacement dress was perfect. I love the colour the design and the service thank you

20 May 2026
Never Fully Dressed logo

Reply from Never Fully Dressed

Love to hear this thank you Dawn 🩷 A gorgeous choice, compliments incoming 🩷

Rated 3 out of 5 stars

Not great clothing for the price

I find the quality of the stuff really not worth the value. It just doesn’t fit properly and the sizing is not very good.

22 December 2025
Never Fully Dressed logo

Reply from Never Fully Dressed

Thank you for your feedback Louise, we are sorry to hear this. I have reviewed the product & will pass on to our design team 🩷

Rated 5 out of 5 stars

Such a comfortable dress

My order arrived quickly. I had ordered a dress for a wedding which I am wearing today. It is so comfortable. Love it. The colours are fab & I feel so good in it. Would recommend & will definitely buy from this site again.

20 May 2026
Never Fully Dressed logo

Reply from Never Fully Dressed

And a gorgeous dress it is 🧡 thank you for a lovely review, we love to hear how great NFD makes you feel

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look